Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : only 'yum update' and 'yum install <>'?

[izzy10]

Does that sum up the support given by most managed server providers? I've talked to a few and that is the impression I get. If not, what else is included and by whom?

[A-Wing]

If you want a dedicated server / VPS, most providers will:
a) charge you extra for poking around in the server
or
b) give you CPANEL or something similar which they will support as the setup is so rigid.

The main problem being that every configuration is different so it is hard work to maintain. Managed server can mean they will get up and hit the power or reset buttons if the server goes down, and you may even pay extra for that.
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[Jeremy]

Some will compile from source.. Depends on your contract.. I hate when people ask can you install X and all they do is use yum... Takes the fun out of fully managed support.

[Steven]

It depends on the company, for example generally we only use yum to install needed libs/headers to install software. It also depends on the software, sometimes rpms have patches in them that make them work better on the os they are run on.

[page-zone]

I imagine that's the gravy of the job. Where they earn their money is when "yum install" throws an error, or anything else happens that you wouldn't know how to fix. Or know how to fix in 30 seconds, especially when the server is down.