Page 1 of 2 12 LastLast
Results 1 to 40 of 67
  1. #1
    Join Date
    Jun 2006
    Posts
    34

    Rackspace...this a good deal?

    I was quoted a price of $900 for a server with single opteron 250 proc, 2 GB RAM, 2x146GB SCSI hard drives. Sounds really steep. Any thoughts?

  2. #2
    Join Date
    Jan 2004
    Location
    North Yorkshire, UK
    Posts
    4,163
    What kind of management with that?

    That's a pretty steep price IMO, you can probably get that price down a fair bit if you deal with them however. Of course there are other providers out there too...

    Dan

  3. #3
    Join Date
    Jun 2006
    Posts
    34
    Not the intensive management package...there were some other things they threw in for a total of $1970 for 2 servers total with that configuration. Sounds really steep.

  4. #4
    Join Date
    Jul 2001
    Location
    Indianapolis, IN
    Posts
    537
    I recently quoted a similar server, but with the 2x 72 gb scsi's and got it in under $500 a month. But that was with an 18 month commitment.

    RackSpace is expensive - any price comparison to other proviers is out the window, but as far as RackSpace prices are concerned that sounds a little high. If you can get your salesman on the phone and you're willing haggle and prepared to sign a contract you should be able to get better than $900
    neil MCITP, VCP

  5. #5
    You don't choose Rackspace if you aren't prepared to pay the price. They offer premium services, and are suited for companies that need the VERY good reliability of their services.

  6. #6
    Join Date
    Nov 2005
    Location
    London UK
    Posts
    683
    Rackspace is also for companies with more money than sense.
    UK SSD VPS without compromise - upto 250k IOPS !
    www.clustered.net

  7. #7
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by reiteration
    Rackspace is also for companies with more money than sense.
    haha, nicely put.
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  8. #8
    Join Date
    Jun 2006
    Posts
    34
    $500 a month seems fairly reasonable, but $900 a month seems like you're paying a reputation premium for Rackspace. I hear good things about them, but that $400 jump is big.

  9. #9
    That's definitely high, even for Rackspace.

    ...Unless there's a significant amount of other hardware/software included with that.

    EDIT: I've just reviewed a recent proposal from them, and... It's actually not really waaay out there for Rackspace. Wow.
    Last edited by JasonSpatola; 08-22-2006 at 12:55 PM.

  10. #10
    Join Date
    Jun 2005
    Location
    Canada
    Posts
    2,493
    Quote Originally Posted by layer0
    haha, nicely put.
    Seconded.

    To the OP, simply get on the phone and start haggling with them. Personally, I wouldn't go with them but if your heart is set on it...
    GeeksGather - Undergoing redevelopment. Stand by.

  11. #11
    Rackspace charges out your sister's wazzoo.

    That said, you actually DO get what you pay for (I am in no way affiliated with them, I have experience with them through a former employer). They are 100% on the ball and you will not have downtime, provided you didn't completely destroy your server on your own.

    However, if you are comfortable with paying less and committing for an extended period, by all means do that. Managed hosting is managed hosting, and you're going to get the same basic QoS regardless of who you use. The thing is that for $900/mo you get what you pay for. For $500/mo you get $900 worth of managed hosting.

    Bottom line: they're excellent, but so are a hundred other managed hsots that are a lot cheaper.
    The Big Toe

    Big Feet Internet Media: Because you have big shoes to fill.
    Inverted Mind: Useless stuff to read when you should be working.

  12. #12
    Join Date
    Apr 2005
    Location
    San Francisco, CA
    Posts
    1,029
    Well, when you make $30K a month from single e-commerce website, you don't think that rackspace is expensive.... 100% uptime is what you need and you will not bargain about few hundreds...

  13. #13
    Join Date
    Nov 2005
    Location
    London UK
    Posts
    683
    A fool and his money are easily parted.

    First rule of buisness: NEVER accept the first offer.
    UK SSD VPS without compromise - upto 250k IOPS !
    www.clustered.net

  14. #14
    Rackspace's prices are outrageous.

    I've had serious hardware issues with them in the past, and have spoken to half a dozen or so of their vaunted support staff regarding various Linux and networking issues I've had to deal with on their servers. They generally know what they are doing pretty well, but you'll constantly get bounced around from one rep to another, with no consistent account management on their part. I would hardly rate them top of the line, though. I can't speak to the quality of the network, but from what I hear it is quite solid.

    But, a server with those specs could be had for around 40% or less of that price, from plenty of reliable data centers.
    GridZones - Fully Managed colo / dedicated - Unix - Solaris - Linux
    http://www.gridzones.com

  15. #15
    Quote Originally Posted by reiteration
    Rackspace is also for companies with more money than sense.
    ha

    i also agree that Rackspace is a bit on the expensive side, but I hear the quality of their servers and support is great.

    edit:
    btw, shouldnt this be in a dedicated server talk forum?

  16. #16
    Join Date
    Jun 2007
    Posts
    82

    Compare Rackspace to The Planet

    For a real comparison of the mentality of Rackspace vs. The Planet, check out this link:

    http://www.thewhir.com/tv/aug202006/story1.cfm

    Notice the focus on the Rackspace guy on the left vs. the stodgy, cocky attitude of the grey-haired bored-looking guy on the right. And to think that this is the leader of the 'new and improved' Planet. I'm glad I left them and have stuck with Rackspace.

    Which would you rather send your business to?

  17. #17
    Join Date
    Jun 2006
    Posts
    34

    Alternatives to Rackspace?

    Opinions on RedPlaid? CarpathiaHostings? FastServers.net?

  18. #18
    Join Date
    Aug 2006
    Posts
    76
    I haggled with RS for a week to get the deal I wanted. dual opteron 246's 4gig ram, 2x73gbscsci, platinum suppt, cisco pix 501 firewall, mysql agent backup, 1000gb transfer, 25gb backup per week to tape 2week retention, 1hr hardware sla, etc 700US 24mnth contract. So far been with them 17days 100% uptime and I would not call the service fanatical, more like creepy and disturbing. It's like i need this done, done, i need this done, done, i know this is a bit of an ask but can you do this to my server, done. You phone up tech support real person answers right away, the two times I called they resolved my issues right there on the phone by passing me to a higher level tech all within like 5 minutes it was sorted out. My account manager is actively in touch with me and spoke to me for over 30mins just to learn more about me and my business, etc. Yes 700 is pricey but I sleep damn good at night now. I'll take a financial hit for that anyday..

  19. #19
    Join Date
    Nov 2003
    Location
    Olde Englandshire
    Posts
    382
    Quote Originally Posted by sn1per
    Notice the focus on the Rackspace guy on the left vs. the stodgy, cocky attitude of the grey-haired bored-looking guy on the right. And to think that this is the leader of the 'new and improved' Planet. I'm glad I left them and have stuck with Rackspace.
    Doug Erwin sure looked uncomfortable there. He looked completely disinterested, and bored. From this, and the onine chat he did a week back, I have to say that he is probably not the right man to be doing PR! When the interviewer asked him a question, he wasn't even looking at her, just busy staring in to space and tapping his fingers.

    I felt uncomfortable watching him

    Anastasia Tubanos was worth watching though

  20. #20
    Join Date
    Aug 2006
    Posts
    261
    The good ole rackspace.... I have had a long history with rackspace and all I can say is, what type of hosting do you need? 100% uptime or 99.9% uptime and good managment on a smaller scale rackspace level? If so use softlayer.com

    however if you really have you heat set on Rackspace here are a few words of advise, only use them for dedicated servers and managment.... Everything else they sell is outsourced, and simply has the price jacked up just to have there logo on it... Take noteworthy their email platform... All it is a resold version of webmail.us. I found simply asking the sales agents about what they offered saved me lots of money by allowing me to get what the offered as add-ons at a 40-50% discount by going to the suppier to begin with.

    ok, ill stop ranting.

    (oh ask around for a manager, they can hook you up with 1TB of free outgoing bandwidth on new accounts instead of 100GB, which is worth setting up an account in itself.)

  21. #21
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,687
    Rackspace is hardly worth the $900 they quoted you on a per server basis. Their software is out of date, their management practices are pathetic at best, and their network (while good) is hardly 100%. No network is ever 100% all of the time. At some point, there will be times when you can't access their network.

    Being one of my first locations for dedicated servers, some 5 years ago, Rackspace had more downtime than I could reasonably imagine. It was constantly impossible for me to get into my server late at night, and they couldn't do a thing about it.

    The "management" of RS servers are as pathetic as the downtime was (at least back then). Countless times I received emails that the server was going to be "offline" while they investigated xxx hack (not specifically relevant to my server, but to a certain block of ip's), and updated software. I informed them that this wasn't acceptable, and they were to leave it on. Their response? No. Even AFTER informing them that I would handle the updates myself (they were hardly critical, and HARDLY worth 2 hours of downtimie over), they simply said no.

    This isn't the way to keep customers. Unfortunately, even back then they were charging out the tail end for this "incredible" service.

    Best response? Go with Softlayer, and hire a managed services company. You'll be saving yourself about 5-600 per server, and thank yourself later on.
    WHMCS Guru - WHMCS addons, management, support and more.
    WHMCS Notifications Extended - Add slack, hipchat, SMS, pushover to WHMCS !!
    Always looking for Linux, WHMCS, Support Desk work. PM for details

  22. #22
    Join Date
    Aug 2006
    Posts
    76
    Quote Originally Posted by linux-tech
    Rackspace is hardly worth the $900 they quoted you on a per server basis. Their software is out of date, their management practices are pathetic at best, and their network (while good) is hardly 100%. No network is ever 100% all of the time. At some point, there will be times when you can't access their network.

    Being one of my first locations for dedicated servers, some 5 years ago, Rackspace had more downtime than I could reasonably imagine. It was constantly impossible for me to get into my server late at night, and they couldn't do a thing about it.

    The "management" of RS servers are as pathetic as the downtime was (at least back then). Countless times I received emails that the server was going to be "offline" while they investigated xxx hack (not specifically relevant to my server, but to a certain block of ip's), and updated software. I informed them that this wasn't acceptable, and they were to leave it on. Their response? No. Even AFTER informing them that I would handle the updates myself (they were hardly critical, and HARDLY worth 2 hours of downtimie over), they simply said no.

    This isn't the way to keep customers. Unfortunately, even back then they were charging out the tail end for this "incredible" service.

    Best response? Go with Softlayer, and hire a managed services company. You'll be saving yourself about 5-600 per server, and thank yourself later on.
    Judging by you sig and a bunch of claims I have not heard ANYWHERE else, would YOU happen to be one of these hired admins for a box at softlayer? Do I detect some outrageous bias here or what?

  23. #23
    Join Date
    Jun 2006
    Posts
    34

    Rarely negative opinions of Rackspace

    I have rarely heard negative things about Rackspace...probably 95% good 5% bad on WHT...from this I have to conclude that overwhelmingly Rackspace provides top notch service, even though it is pricey. You pay a premium for quality service.

  24. #24
    Join Date
    Mar 2003
    Location
    WebHostingTalk
    Posts
    16,966
    Friends,

    Let us focus on the needs of the OP.

    Thank you.
    Specially 4 You
    .
    JoneSolutions.Com ( Jones.Solutions ) is on the net 24/7 providing stable and reliable web hosting solutions and services since 2001

  25. #25
    Quote Originally Posted by net
    Friends,

    Let us focus on the needs of the OP.

    Thank you.
    Good advice.
    Rackspace is good, but the price isn't. 100% network uptime isn't = 100% site or server uptime. So YOU WILL NOT HAVE ALLWAYS 100% UPTIME. I don't know why you want Rackspace, but you can find decent services at a much lower price.

  26. #26
    Join Date
    Jun 2007
    Posts
    82

    softlayer is new... trying to drum up business

    Quote Originally Posted by linux-tech
    ...

    Best response? Go with Softlayer, and hire a managed services company. You'll be saving yourself about 5-600 per server, and thank yourself later on.
    Softlayer is less than a year old and is led by the former leaders of The Planet. This post is obviously trying to drum up business away from one of its competitors, Rackspace. How can any company a year old imply that Rackspace is NOT a managed services company? Yes, Rackspace is more expensive. A steak costs more than a cheeseburger. You get what you pay for... if you want/need support expertise and uptime, go with Rackspace. If you want to save money and try out a new company, go for it.

  27. #27
    Join Date
    Jun 2007
    Posts
    82
    Quote Originally Posted by linux-tech
    Being one of my first locations for dedicated servers, some 5 years ago, Rackspace had more downtime than I could reasonably imagine. It was constantly impossible for me to get into my server late at night, and they couldn't do a thing about it.

    The "management" of RS servers are as pathetic as the downtime was (at least back then). Countless times I received emails that the server was going to be "offline" while they investigated xxx hack (not specifically relevant to my server, but to a certain block of ip's), and updated software. I informed them that this wasn't acceptable, and they were to leave it on. Their response? No. Even AFTER informing them that I would handle the updates myself (they were hardly critical, and HARDLY worth 2 hours of downtimie over), they simply said no.
    Looking at how an Internet company performed five years ago is not necessarily a good idea. That's a lifetime in Internet years. You must have been with them more than five years ago because that's how long it has been since their last outage. And what was the final result of your downtime? Was it network? Bad code? Please do tell...

    And have you checked out management of servers lately? I wasn't here five years ago, but I've had nothing but success and great support. But, it sounds like you don't need the hand-holding that they provide since you do updates yourself. Low-cost providers are probably your best bet, but not for me.

  28. #28
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Rackspace is not 100% uptime. They like to tell you that, but it's pure ********.

    Rackspace - London 2 Offline for 4hrs 40mins; http://www.webhostingtalk.com/showth...light=London+2

    Rackspace ranking;
    74 Rackspace Managed Hosting

    http://hyperspin.com/ranking.php?type=3
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  29. #29
    Join Date
    Jun 2007
    Posts
    82
    Quote Originally Posted by layer0
    Rackspace is not 100% uptime. They like to tell you that, but it's pure ********.

    Rackspace - London 2 Offline for 4hrs 40mins; http://www.webhostingtalk.com/showth...light=London+2

    http://hyperspin.com/ranking.php?type=3
    Did you read the rest of the thread? I did when it happened and my account manager says that the US still is served 100% of the time. The London outage is a newer facility that just came online and apparently their power provider didn't give them a redundant configuration. I hope that whomever was resopnsible for testing the power was read the riot act...

    And look at how Rackspace financially responded!

    Here's some of the post for furhter reading:

    "i got a phone call this morning to appologise + am being issued with a touch over 400 to appologise for the inconvenience. Apparently its their first outage in 6 years!!

    "Good Morning

    Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.

    The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them...

  30. #30
    Join Date
    Jul 2003
    Location
    Connecticut
    Posts
    230
    Quote Originally Posted by BillyT
    Judging by you sig and a bunch of claims I have not heard ANYWHERE else, would YOU happen to be one of these hired admins for a box at softlayer? Do I detect some outrageous bias here or what?
    He's (or his company) listed in SoftLayers' "SoftLayer Certified Server Management" subforum category on SL's forums. Take that how you wish.

  31. #31
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,687
    Softlayer is less than a year old and is led by the former leaders of The Planet. This post is obviously trying to drum up business away from one of its competitors, Rackspace.
    I'd suggest that you actually do a bit of research before posting falsities like this. I am in no way, shape, or form affiliated with SoftLayer, NOR am I trying to take business away from any competitor whatsoever.

    Softlayer IS , in fact, less than a year old. You're correct there. Is it led by former leaders of TP? Yes, again, you're right. HOWEVER, that says absolutely nothing about their service, or their support. It merely says that they're new to the business.


    Yes, Rackspace is more expensive. A steak costs more than a cheeseburger. You get what you pay for... if you want/need support expertise and uptime, go with Rackspace. If you want to save money and try out a new company, go for it.
    So, let's compare the two, shall we.

    Network - Both have redundancy, and are incredibly stable
    Support - Hands down, Rackspace loses this one. Why? Here, let's look at why:

    Firstly, the Control Panel - Racspace does NOT offer CPanel. Instead, they have chosen to go with Plesk. While that's great to a degree, Plesk is hardly the "leader" in the Control Panel software, and it can be quite complicated to work with and use, from both an admin's perspective, and a user's.

    Secondly, their "support". Many times I have been told by Rackspace individuals that "they won't touch the server if you change ONE thing away from their supposedly great settings". Well, this hasb een proven, time and time again to me. Not just 5 years ago, but as recently as LAST YEAR.

    Thirdly, their distributions. I'm sorry, but ANYONE selling (or not upgrading) RHEL2 , ANY of the previous redhat versions (7-9), etc and NOT insisting that their customers upgrade (or upgrading for them) is just wrong. As recently as last summer, I went into various customer's servers (at rackspace) and found ANCIENT os data on there that hadn't been updated in months (some as long as 2 years). Now, can you call THAT professional support? I certainly can't.

    Price:
    All I have to say here is yikes. These people won't even release a price publicly because they KNOW they can't beat anyone's price. They don't even TRY to! They simply inflate their prices and claim they have the "best" out there. Well, the fact is that they DON'T.

    I'm not even going to compare things of which I have no knowledge, specifically the control panel areas (ie: manage.softlayer). For what you're paying (or expected to pay), you'd think you would be able to simply login to the panel and do anything you want (ie: reboot, etc). Most likely, not the case here, but I can't say.

    How can any company a year old imply that Rackspace is NOT a managed services company?
    I'd suggest you take a look at both my profile, and my posting history. I'm certainly NOT a company a mere year old, in fact, next week(yay), I'll be doing this for 4 years straight. I am, again, in NO way affiliated with SoftLayer, except as a customer, and as one whom knows a good deal about their own networks. I've been keeping a close eye on them since I found out about them a few months back.


    Judging by you sig and a bunch of claims I have not heard ANYWHERE else, would YOU happen to be one of these hired admins for a box at softlayer? Do I detect some outrageous bias here or what?
    Bias? Not at all. Hired admin? Again, see the response to that up there ^^^ . Am I a 3rd party admin? You bet I am. However, that gives me the benefit of KNOWING what various companies provide, and seeing their service through the eyes of their customers. Trust me, it's not pretty in most cases. In Rackspace's case, it's incredibly horrid, for the price they're charging their customers.

    The day of the $75 domain is over, and the day of the $500+/month dedicated server is over as well. While there ARE a few exceptions to this (unmetered BW, etc), Rackspace is HARDLY an exception to that.

    Apparently its their first outage in 6 years!!
    Actually, that's incorrect. They've had PLENTY of outages, but they just won't tell people about them. Again, see my notes on uptime and connectivity. This wasn't just 5 years ago, it happened randomly over the last summer as well.


    Low-cost providers are probably your best bet, but not for me.
    Let's do some math here shall we. I'm not trying to promote any specific business, because that's not what I'm here to do. However, the point remains, and is VERY valid.

    Let's go with, say SoftLayer's services (just an example, and it's brought up ONLY because I use them myself right now):
    For an unmanaged server, you can pick up quality hardware/server stats @ SL for next to nothing (compared to Rackspace). We'll take my configuration and build from there.

    A Dual Core Intel processor w/ 1g ram and 2x250g drive, CPanel and RHEL = $200 for EVERYTHING (including 2T bandwidth)

    Now, add on management to that . We'll go with $100 / month, even though that's a bit on the high end.

    Your total? $300/month.
    Now, let's compare this to Rackspace's quote of $800+/month per server.

    That's not steak, folks, that's plain ridiculous. Steak is going with SL and having a $100/month server admin plan take care of things (and yes, for ANYONE, that would most likely cover things). This is far above and beyond steak here. In fact, it's wasteful, really. Do you REALLY have $500/month that you want to just throw away for service that is supposedly the best out there, when it's not? I sure don't, and NO company will EVER convince me that $800/month (or even close) is worth it.

    He's (or his company) listed in SoftLayers' "SoftLayer Certified Server Management" subforum category on SL's forums. Take that how you wish.
    Oh, my. Way to state the obvious there. That means NOTHING at all, except that I'm listed as a certified SL management company. This, again, means nothing, it's merely another way to get word out about the services I provide
    WHMCS Guru - WHMCS addons, management, support and more.
    WHMCS Notifications Extended - Add slack, hipchat, SMS, pushover to WHMCS !!
    Always looking for Linux, WHMCS, Support Desk work. PM for details

  32. #32
    Join Date
    Jun 2006
    Posts
    34
    I have a hard time believing that a $100/mon is going to suffice for server management. A full time sysadmin is going to run probably $80K in major US markets. $80K a year equates to $40/hr assuming an 8hr work day. Then, basically that means you are getting 2.5 hrs of work a month from that $100/mon offering. Is that really going to be enough support? Sure doesn't seem like 24/7/365 support to me. I agree that RS is priced very high, but if you're shopping around for Tier 1 support you are not a price shopper, you are shopping based upon services offered.

  33. #33
    Join Date
    Jun 2007
    Posts
    82
    (1) You say "I'd suggest that you actually do a bit of research before posting falsities like this." Then you spend the next two sentences proving my statements to be exactly 100% accurate. (led by former TP leaders, less than a year old)

    (2) How do you define service if you claim that SL beats Rackspace "Hands down?" You list three less-than-compelling arguments to support this statement:
    (a) You like CPanel ( a great product ), Rackspace only offers Plesk. This says nothing about the SUPPORT that Rackspace provides. This is a product issue. I like Plesk, I use Plesk. Maybe they will offer CPanel in the future... who knows.
    (b) You claim "they won't touch the server if you change ONE thing away from their supposedly great settings". Are you talking about Rackspace or some other company with Rack in its name? Rackspace give all customers FULL ADMIN access to its servers and provides assistance no matter what customers do to its boxes. I can install whatever I want on my server and they still will help me. Can they help me with my own accounting app? No. Can they help me with the OS or database? Absolutely.
    (c) You mention RH version 2... Rackspace offers RHES 4 at the moment. I got onboard when they were stlll officially selling 3.0 but I asked for 4.0 and got it. They also offer support for 3.0 and 2.1. Neither product has been EOL'd by Redhat yet. They also offer Win2k3 and SQL2005. Newer versions of RH are MORE SECURE than previous versions; you can certainly roll out an older version if you want, but at your own risk. I can roll out older versions of php or MySQL if I want, but I trust rackspace's recommendations. Also, Fedora is a desktop o/s, not a server o/s. If you want cheap hosting on low-end or outdated software, find someone else. Rackspace is an enterprise hosting company looking for customers that want such a company.

    (3) Go through the sales process with Rackspace and you will quickly learn what their price is about. Most of the monthly cost has to do with the support they provide... 1hr hardware replacement, 24x7 live support, 100% uptime, etc. If you just sell software and have a handful of engineers you can easily sell cheap hosting. Rackspace has hundreds of support techs. If I want to expand my business to include a Windows server, they can do it. If I want to keep my Linux box, ad another one and cluster it, they can help. Again, it's not about hardware, it's about service. That's why I'm hosting with them.

    (4) I won't go through your math right now because your examples support the lower end of the hosting market that companies like The Planet, EV1 and CI Host are targeting. I grew tired of that niche and upgraded to a more serious provider. Yes, I pay a little more, but I also sleep a little better at night.

    Let's just agree to disagree. I think that Rackspace is worth the money for the support that they give me (which I need). Perhaps more technical customers out there don' t need the hand-holding and can go with an unmanaged server somewhere else. To each his own.

    peace...

  34. #34
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,687
    I have a hard time believing that a $100/mon is going to suffice for server management.
    Tell that to my numerous clients who pay that very number (or less) and receive quality service, every month, including 24x7 access to me, any time, anywhere. $100/month DOES suffice quite well for server management, even IF you don't know what you're doing.

    you spend the next two sentences proving my statements to be exactly 100% accurate.
    Actually, I disproved the one thing that was my goal to do. You made an accusation about me trying to drum up business for someone else, insisting (like countless others) incorrectly that I was working with/for SL, which I'm not. I may have mentioned SL, but that's only one example that can be taken from here.

    Go through the sales process with Rackspace and you will quickly learn what their price is about.
    I have, and they don't provide ANYTHING that another datacenter (SL in this case, as an example) can't and DOESN'T provide.

    Also, Fedora is a desktop o/s, not a server o/s. If you want cheap hosting on low-end or outdated software, find someone else. Rackspace is an enterprise hosting company looking for customers that want such a company.
    Where did I mention Fedora? I didn't. I said other versions of redhat (ie, rh8, rh9, rh7), which are INCREDIBLY outdated, which, of course, they still had on these servers.

    Are you talking about Rackspace or some other company with Rack in its name? Rackspace give all customers FULL ADMIN access to its servers and provides assistance no matter what customers do to its boxes.
    Multiple times, I have encountered individual clients who RS has refused to support because they changed any number of settings on their server, from disabling ICMP (a poor, easily abused protocol) to any number of settings. At one point, they refused to support a customer because they wanted an UPDATED kernel for security reasons.

    I won't go through your math right now because your examples support the lower end of the hosting market that companies like The Planet, EV1 and CI Host are targeting. I grew tired of that niche and upgraded to a more serious provider. Yes, I pay a little more, but I also sleep a little better at night.
    No, my numbers support the REALISTIC end of the hosting market. Name ONE provider that charges as much as RS does for their services. You can't, because they don't exist.

    You claim you pay outrageous prices for someone who CLAIMS to be the best. That's like saying Burger King is better because they charge more than McDonalds. The point is that they AREN'T. Various providers (SL, Fastservers, etc) offer the SAME level of service for their customers, 24x7 support, incredible uptime (even RS doesn't EVER make 100%), yet charge 1/2 the price of RS, for the SAME quality and level of support.

    You want low end prices for hosting? See providers like Burst, dedicadnow, and countless others that provide "budget" hosting for < $100/month (or just over). The point is that THESE are low end prices. I went with specifically HIGH end prices for the hosting market. RS has simply priced themselves out of reason. They don't offer anything special for this, they simply offer claims which can easily be refuted (and have been here, by myself).
    WHMCS Guru - WHMCS addons, management, support and more.
    WHMCS Notifications Extended - Add slack, hipchat, SMS, pushover to WHMCS !!
    Always looking for Linux, WHMCS, Support Desk work. PM for details

  35. #35
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by sn1per
    Did you read the rest of the thread? I did when it happened and my account manager says that the US still is served 100% of the time. The London outage is a newer facility that just came online and apparently their power provider didn't give them a redundant configuration. I hope that whomever was resopnsible for testing the power was read the riot act...

    And look at how Rackspace financially responded!

    Here's some of the post for furhter reading:

    "i got a phone call this morning to appologise + am being issued with a touch over 400 to appologise for the inconvenience. Apparently its their first outage in 6 years!!

    "Good Morning

    Good news! We have restored connectivity to the LON2 Datacenter. The outage started at 20:32 GMT on 17/07/06 and lasted until 01:08 GMT on 18/07/06 which resulted in a total network downtime of 4 hours 40 minutes.

    The issue was related to the C&W network infrastructure that had a failure on their network ring. We identified a design flaw on the C&W network tonight witch proved that they did not provide us with a true diverse solution we initially bought from them...
    Well that shows what you know, eh?

    It was NOT a power problem. They used one fiber provider only. Just ONE. How can ONE provider be redundant? Even if it's diverse circuits, etc... does not matter, it's ONE provider.
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  36. #36
    Join Date
    Feb 2004
    Posts
    634
    Quote Originally Posted by linux-tech
    No, my numbers support the REALISTIC end of the hosting market. Name ONE provider that charges as much as RS does for their services. You can't, because they don't exist.
    Not to be contentious, but you're seriously out of touch with the enterprise hosting market. I can think of a dozen or so companies off the top of my head that are more expensive than Rackspace. Go out and compare their pricing with companies like AT&T, IBM, EDS, Savvis, Digex/MCI, Sprint, Verio, NaviSite, VeriCenter, etc. While $100/month may seem like a lot for server management to some people, I deal with companies that charge more than 10x that and their customers happily pay it.

    It may comes as a shock to those here dealing with $69/mo budget servers and $25/mo admin services, but the largest hosting company by far, in terms of hosting revenue, is a company that never gets mentioned here--IBM. And they are considerably more expensive than Rackspace, as is the number two company, EDS. Rackspace doesn't even really compete in what I would consider the high end enterprise hosting market, they target smaller enterprise and midmarket clients.

  37. #37
    Join Date
    Mar 2001
    Posts
    1,434
    Quote Originally Posted by linux-tech
    ...Where did I mention Fedora? I didn't. I said other versions of redhat (ie, rh8, rh9, rh7), which are INCREDIBLY outdated, which, of course, they still had on these servers.
    ...
    No, my numbers support the REALISTIC end of the hosting market. Name ONE provider that charges as much as RS does for their services. You can't, because they don't exist.
    Spoken like a true sysadmin. And that is both a compliment and a dig, because to the small to medium sized business owner, OS versions, kernels, etc... are not important. What is important is security, uptime, and support. If Rackspace provides this (in a form different than you would like) then their customers are happy.

    We have a few ecommerce clients running on heavily modified RH6/7.x base OS's on managed servers, have for years, and are quite happy. No hacks, no OS problems, it works for them, so why rock the boat?

    We charge more than Rackspace for some server configurations, we're not IBM, and our clients are not Fortune 500 (ok, some are Fortune 100). It's not that they do not know better, it's that we meet and exceed their expectations, make sure their sites are up, make money, and answer their questions. They know cheaper deals exist, but a few hundred a month when your site makes 50,000 or 1 million per month is not that big a deal when you've found a provider you trust.

    Rackspace is not the end all and be all for everyone, but for websites that generate revenue more than a few bucks a month, the peace of mind of knowing the server is well watched over (not just by one hired admin but a team of highly skilled employees, not $8/hr reboot techs) is well worth the extra $100-$300 a month.

    It's not the nuts and bolts you can provide, it's how you sell the sizzle and communicate with the client after the sale that is the true measure of success for both parties.

    - John C.

  38. #38
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,687
    to the small to medium sized business owner, OS versions, kernels, etc...are not important. What is important is security, uptime, and support. If Rackspace provides this (in a form different than you would like) then their customers are happy.
    Actually, that's just it though, they didn't. I can't speak for now, as I'm not currently working with any RS customers, but I CAN say that when I went in over the past year or so to customer's servers and found these messes that they were NOT updated at all.

    RH6-9 can EASILY be updated to a CentOS3 (which is still maintained) setup without causing a bit of downtime, or data loss, so there's no reason those shouldn't be updated.

    RHEL2, well, that's just wrong. RH may provide updates for them still, but they're not as updated as the 4.x (and previously, the 3.x) versions are.

    Even knowing that, the software was not updated at all. Running up2date (which should be run regularly manually) showed that these were countless subversions behind, and critical stuff (kernels are always critical updates) were ignored. Not good.

    the peace of mind of knowing the server is well watched over (not just by one hired admin but a team of highly skilled employees, not $8/hr reboot techs) is well worth the extra $100-$300 a month.
    Define "well watched". If they allow the server to go months without updates, don't even KNOW the updates need to take place, then how is that "well watched".

    If the datacenter doesn't examine your logs, and has no clue that you're running perl scripts such as dos.pl or something else, how is that "well watched"?

    If the datacenter doesn't know who's logging in your server, and what it's doing, how is that "well watched"?

    It's just not feasible for a larger company such as rackspace to do this for all of their clients, because it would cost them a ton more than they're actually charging people.

    In addition (and no offense meant by any means to anyone), but what does it matter how many employees are @ the company, when you can get ahold of the company via any method whatsoever 24x7 via phone? It doesn't, really.

    The point I'm trying to make is that this type of overcharging here is not worth it, OR a good deal. Yes, rackspace claims "We're the best", but experience shows they're not. Yes, they claim "We have no downtime", but, again, experience shows they do. Yes, they claim "We offer customer service", but experience shows that they will not provide said service on your server if you've modified things, and that's just wrong.

    For the same money, you could pick up 2-3 servers at a "budget" (as it was referred to by someone else earlier) datacenter, have an admin keep an eye over them, and STILL have money left over. It's all in knowing which DC to use and which to avoid.
    WHMCS Guru - WHMCS addons, management, support and more.
    WHMCS Notifications Extended - Add slack, hipchat, SMS, pushover to WHMCS !!
    Always looking for Linux, WHMCS, Support Desk work. PM for details

  39. #39
    @linux-tech:
    You forget something. The people that go to Rackspace had problems with bad sysadmins or datacenters, or they heard storyes about them.
    The reason why Rackspace isn't a good place to do business is because they overcharge for hardware that IS THE SAME LIKE IN ANY DATACENTER! Why should you pay for the same hardware 10x? You pay for suport, you pay for "100% uptime bandwidth" but Rackspace is using the same hardware like any datacenter. Why they charge so much for this? Because they can, not because it's better.

  40. #40
    Join Date
    Jul 2006
    Location
    Lisbon, Portugal
    Posts
    38
    I think some people go to Rackspace because of their clever marketing campaigns, they are trying to make us believe that if you have a server there it will be up and running 24x7x365, which is not true. 100% network uptime is one thing, 100% server and all its services uptime is another... This forum is hosted there, we had about 6-8 hours of downtime today. Don't know what caused it, but it was DOWN. There are many things that they can't control so don't expect 100% uptime, it won't happen (unless you are willing to pay a LOT more for redundant systems).

    Rackspace are not hosting gods, if you pay 4x what would cost you to have your site at LT, SoftLayer, The Planet, etc, you will still have downtime, even with their Fanatical Support(tm) and other marketing gimmicks. Check their homepage: "Need managed servers with 100% uptime?", yeah right... WHT must be the exception then...

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •