Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : Great service from rack911.com

[DjMiX]

Hello all,

I simply want to thank Steve from Rack911.com. He has been working 1+ hour on our server, and even did more than what we actually requested him, for the same quote. Great service, very reliable, fast. I recommend his services if you have any problem with your server.

[boonchuan]

He helped me with 3 servers on Sunday, a pretty exploited server of a client, my qmail and directadmin server. All are running perfect, till now the exploited server is still rooted free as ever. I cant count how many servers he had done for me already, top notch service, top notch knowledge.

[Steven]

I twas great doing business with you DjMiX

[ajwwong]

I'm a total newbie, but Steve does great work... He helped me find a good deal on a dedicated server.... Got my new server hardened quickly... even tangled with some weird customizations.... and has put up with a whole lot of my frantic newbie ignorance....

The only problem is... he doesn't let you pay him!

I know he doesn't want to accept money until he feels the job is done, but he's already done a lot on my system and I want to make sure he gets paid for all the stuff he's already done...

I know you're not in this for the cash, but please.... steve... take my money! :-)

(Or at least let me buy you a beer sometime.... )

Thanks for all your work so far,
Albert
www.ithou.org

[Tyler]

Probably better here, so moved to Managed Hosting.

[steven-v]

Steven is one of the best guys on this board

Whenver I have issues with my server - his is my #1 choice.

Keep good job !

[xxkylexx]

I'd like to be getting some of his services at Rack911, but haven't been able to get him for about 2 weeks now. Don't know what's up.

[markfrompf]

Looks interesting. I don't really like how there's only one email address on the contact page, and its limited to certain hours.

Other than that, it looks like a great service.

I'll look into their services...

[dkitchen]

Originally Posted by xxkylexx

I'd like to be getting some of his services at Rack911, but haven't been able to get him for about 2 weeks now. Don't know what's up.

He disappeared about two weeks ago from IM aswell, still seems to be around though.

He's a good guy don't get me wrong, his mysterious disappearing acts are just a bit of an issue for those that need his support on a day to day basis.

Dan

[markfrompf]

That doesn't sound too fun.

[steven-v]

Well, sometimes people need a vacation - think about it.

Here other guys from Rack911 taking care about business at this time - they very helpful as well.

[Hostizzo]

Yeah folks - I'll also take a look overthere. We've been looking into getting an independant manager for awhile now.

[crazyfish]

I had a good experience for the first month, then it was all downhill for the next 2 months. My tickets would sit open for days then suddenly just be close with no resolution and the work was not done. Then I opened a ticket and sent an email asking why they were just being closed, I never got a response. The only good thing was that they refunded my money when I asked if they could. Note that the money was refunded without a simple response or anything.

It wasn't a good experience and I would have a hard time even suggesting that someone use their service.

[Steven]

Crazyfish, You also forgot to mention we refunded payment for a month without you asking because we felt we were not doing the job we should have been.

[crazyfish]

Originally Posted by Steven

Crazyfish, You also forgot to mention we refunded payment for a month without you asking because we felt we were not doing the job we should have been.

Yes, I did forget to mention that. Thats still no excuse for not answering tickets/questions for a month.