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Great service from rack911.com

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  #1  
Old 08-08-2006, 04:14 PM
DjMiX DjMiX is offline
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Great service from rack911.com


Hello all,

I simply want to thank Steve from Rack911.com. He has been working 1+ hour on our server, and even did more than what we actually requested him, for the same quote. Great service, very reliable, fast. I recommend his services if you have any problem with your server.



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  #2  
Old 08-08-2006, 07:39 PM
boonchuan boonchuan is offline
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Location: Singapore/Melbourne
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He helped me with 3 servers on Sunday, a pretty exploited server of a client, my qmail and directadmin server. All are running perfect, till now the exploited server is still rooted free as ever. I cant count how many servers he had done for me already, top notch service, top notch knowledge.

  #3  
Old 08-09-2006, 03:24 PM
Steven Steven is online now
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Join Date: Mar 2003
Location: California USA
Posts: 12,927
I twas great doing business with you DjMiX

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Steven Ciaburri | Proactive Linux Server Management - Rack911.com
System Administration Extraordinaire | Follow us on twitter:@Rack911Labs
Managed Servers (AS62710), Server Management, and Security Auditing.
www.HostingSecList.com - Security notices for the hosting community.

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  #4  
Old 08-11-2006, 08:41 PM
ajwwong ajwwong is offline
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Join Date: Jun 2006
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Steve does *great* work...

I'm a total newbie, but Steve does great work... He helped me find a good deal on a dedicated server.... Got my new server hardened quickly... even tangled with some weird customizations.... and has put up with a whole lot of my frantic newbie ignorance....

The only problem is... he doesn't let you pay him!

I know he doesn't want to accept money until he feels the job is done, but he's already done a lot on my system and I want to make sure he gets paid for all the stuff he's already done...

I know you're not in this for the cash, but please.... steve... take my money! :-)

(Or at least let me buy you a beer sometime.... )

Thanks for all your work so far,
Albert
www.ithou.org

  #5  
Old 08-11-2006, 10:00 PM
Tyler Tyler is offline
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Join Date: Oct 2004
Location: San Francisco, CA
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Probably better here, so moved to Managed Hosting.

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  #6  
Old 08-15-2006, 03:24 PM
steven-v steven-v is offline
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Join Date: Apr 2005
Location: San Francisco, CA
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Steven is one of the best guys on this board

Whenver I have issues with my server - his is my #1 choice.

Keep good job !

  #7  
Old 08-15-2006, 04:17 PM
xxkylexx xxkylexx is offline
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Join Date: Apr 2006
Location: Jacksonville, FL
Posts: 498
I'd like to be getting some of his services at Rack911, but haven't been able to get him for about 2 weeks now. Don't know what's up.

  #8  
Old 08-21-2006, 07:11 PM
markfrompf markfrompf is offline
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Looks interesting. I don't really like how there's only one email address on the contact page, and its limited to certain hours.

Other than that, it looks like a great service.

I'll look into their services...

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  #9  
Old 08-21-2006, 07:24 PM
dkitchen dkitchen is offline
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Join Date: Jan 2004
Location: North Yorkshire, UK
Posts: 4,163
Quote:
Originally Posted by xxkylexx
I'd like to be getting some of his services at Rack911, but haven't been able to get him for about 2 weeks now. Don't know what's up.
He disappeared about two weeks ago from IM aswell, still seems to be around though.

He's a good guy don't get me wrong, his mysterious disappearing acts are just a bit of an issue for those that need his support on a day to day basis.

Dan

__________________
█ Dan Kitchen | Technical Director | Razorblue
█ ddi: (+44) (0)1748 900 680 | e: dkitchen@razorblue.com
█ UK Intensive Managed Hosting, Clusters and Colocation.
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  #10  
Old 08-21-2006, 07:26 PM
markfrompf markfrompf is offline
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That doesn't sound too fun.

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  #11  
Old 08-21-2006, 08:07 PM
steven-v steven-v is offline
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Join Date: Apr 2005
Location: San Francisco, CA
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Well, sometimes people need a vacation - think about it.

Here other guys from Rack911 taking care about business at this time - they very helpful as well.

  #12  
Old 08-23-2006, 12:29 AM
Hostizzo Hostizzo is offline
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Join Date: Aug 2006
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Yeah folks - I'll also take a look overthere. We've been looking into getting an independant manager for awhile now.

  #13  
Old 08-23-2006, 09:17 AM
crazyfish crazyfish is offline
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Join Date: Nov 2004
Location: Ontario, Canada
Posts: 633
I had a good experience for the first month, then it was all downhill for the next 2 months. My tickets would sit open for days then suddenly just be close with no resolution and the work was not done. Then I opened a ticket and sent an email asking why they were just being closed, I never got a response. The only good thing was that they refunded my money when I asked if they could. Note that the money was refunded without a simple response or anything.

It wasn't a good experience and I would have a hard time even suggesting that someone use their service.

  #14  
Old 08-23-2006, 10:28 AM
Steven Steven is online now
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Join Date: Mar 2003
Location: California USA
Posts: 12,927
Crazyfish, You also forgot to mention we refunded payment for a month without you asking because we felt we were not doing the job we should have been.

__________________
Steven Ciaburri | Proactive Linux Server Management - Rack911.com
System Administration Extraordinaire | Follow us on twitter:@Rack911Labs
Managed Servers (AS62710), Server Management, and Security Auditing.
www.HostingSecList.com - Security notices for the hosting community.

  #15  
Old 08-23-2006, 10:34 AM
crazyfish crazyfish is offline
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Join Date: Nov 2004
Location: Ontario, Canada
Posts: 633
Quote:
Originally Posted by Steven
Crazyfish, You also forgot to mention we refunded payment for a month without you asking because we felt we were not doing the job we should have been.
Yes, I did forget to mention that. Thats still no excuse for not answering tickets/questions for a month.

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