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Where is Platinum Server Management Team? NO email Replies yet.

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  #1  
Old 07-27-2006, 12:25 AM
stayalive stayalive is offline
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Join Date: Apr 2006
Posts: 147
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Where is Platinum Server Management Team? NO email Replies yet.


Hi,
Anyone know where the PSM team has gone as i have ordered services from them but i have not got any confirmation email nor have i got any reply from their sales department for over 24 hrs now. Even contacting them via ICQ or yahoo returns no reply.

Anyone here with PSM can tell me how to contact them cause they have not sent me client login info either yet.

Thanks.

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  #2  
Old 07-27-2006, 12:32 AM
SniperDevil SniperDevil is offline
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Join Date: Dec 2003
Location: Fairfax, Virginia
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Maybe you should have gotten gold... platinum looks too much like silver.

  #3  
Old 07-27-2006, 12:56 AM
ServerManagement ServerManagement is offline
Platinum quality
 
Join Date: Jul 2005
Location: New Jersey, US
Posts: 1,351
First, to clarify for anyone seeing this, this is a pre-sales concern, OP 'stayalive' has Not used our service yet.

He emailed us at 12:21 AM 7/27, and posted here at 12:25 AM 7/27!
We've already replied to his email at 12:26 AM 7/27, that's only 5 minutes later.

When he signed up, he did not enter any IP Address on the signup form, we emailed him yesterday asking for his ip but have not received any response.

Our account confirmation signup page says that account activation can take up to 24 hours. He signed up at 5:39 PM 7/26, it has not even been half that amount of time that we say it can take, and he is already claiming we are non-responsive.

__________________
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 14 years! Currently supporting over 3,000 servers monthly!

www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce, and Authorized Cpanel Partner.



Last edited by ServerManagement; 07-27-2006 at 01:08 AM.
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  #4  
Old 07-27-2006, 01:05 AM
innovation innovation is offline
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Join Date: Dec 2004
Location: Toronto
Posts: 1,098
Ouch for the member, good catch by the site admin.

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Rene K.

  #5  
Old 07-27-2006, 01:42 AM
stayalive stayalive is offline
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Join Date: Apr 2006
Posts: 147
Arrow

Quote:
Originally Posted by ServerManagement
First, to clarify for anyone seeing this, this is a pre-sales concern, OP 'stayalive' has Not used our service yet..
After Payment was sent instead of seeing any confirmation page or any email from platinum server to my specified email address, so how was i supposed to know that it takes 24 hrs ? Cause if i remember i went to Paypal paid and it just took me to some paypal shops. And regarding pre-sales i have sent 2 emails 2 days back one got replied other didnt so i thought maybe some mishap had happened and was only concered for the people running psm. And i emailed regarding the same and posted at same time here just to play double jeopardy and be double sure.

So tell me how can i give ip if my lt server has not been setup yet?
Plus what is wrong with asking if PSM is having some issues lately or not? Did i commit some crime asking the well being of you guys ?

And do note that i had emailed yesterday night asking which O/S i should order from LT and even mentioned that if you guys feel uncomfortable with me asking asll such question i could send in advance the deposit money cause i know "money drives things" and tell me one thing : "You Order Something from Someplace and get literally no email or any confirmation that your payment has been sent and someone is working on the account" wouldnt you get upset and worried? Its only human nature. Cause i ordered CE , LT server just before ordering your services and both of them sent me confirmation email but i got no email from PSM , so am i at fault here emailing you guys when i would get my client login info and asking other whters here for help in trying to contact you guys? But if i remember i got email repsonse asap just when i clicked to post the post, so i didnt feel like appropriate discussing this here at wht as i had sent email reply asap too which seems like you didnt read as i mentioned i ordered this after and ip was not entered cause i await my server , so this statement from you :

"When he signed up, he did not enter any IP Address on the signup form, we emailed him yesterday asking for his ip but have not received any response."

I not correct unless if your considering 12 am as today and 11 pm as yesterday which happens to only due to timezone difference nothing more. For me its still not 12 am here. So i am still in the same day but you can be from day ahead by few hours sounds pretty Sci-Fi but its all timezone difference. Plus you never sent me any email it was only me to initiate the correspondance with you guys and then it was asked/mentioned by you guys that why no ip was entered. So i hope everything gets sorted out soon. The email that you claim you sent might not have reached me for any reason(there are lots of losses occuring during transmissions), cause yahoo today for me is wacky, withlots of issues, i am unable to logout of my email properly at all and some emails end up in spam but non from psm arrived.

It could be just your server delay or some other issue nothing is perfect in this world so lets not start blaming and pointing fingures at each other as it doesnt resolve anything. IF you would like to discuss furthure just contact me via email as wht is not the place where i come often to read messages and above all make wht a playground for "Chat" or communication Medium


And please do keep in mind the tension one gets after paying for a service and in return no correspondance or confirmation is made.
Regards.

__________________
---===Stay Alive====----


Last edited by stayalive; 07-27-2006 at 01:48 AM.
  #6  
Old 07-27-2006, 02:20 AM
ServerManagement ServerManagement is offline
Platinum quality
 
Join Date: Jul 2005
Location: New Jersey, US
Posts: 1,351
We responded to your last email less than 1 minute after you posted here on WHT. That was purely coincidental. There's no way we could've seen your post, read your email, and replied to your email all within 1 minute.

(Btw, the timestamps I was referring to were in Eastern time zone, sorry for not specifying that.)

After signing up, on the page that shows the paypal subscription button, it says on that page account setup can take up to 24 hours. It's even in red and bold.
So while I understand you may have been anxious, I don't think it is fair to be posting that we are non-responsive when it has not even been half the time we say an account setup can take.

But in this situation, the account setup delay wasn't even a matter of time, you didn't enter the ip address on the signup form. Had you either entered an IP, or put a note in the Comments field as to why you weren't entering an IP, this problem would not have occurred. We sent you an email asking for your IP, and we haven't heard back from you. I don't know why you didn't get it, but I assure you it was sent, in fact, I personally sent it myself so I know it was sent.

__________________
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 14 years! Currently supporting over 3,000 servers monthly!

www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce, and Authorized Cpanel Partner.



Last edited by ServerManagement; 07-27-2006 at 02:24 AM.
  #7  
Old 07-27-2006, 02:56 AM
stayalive stayalive is offline
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Join Date: Apr 2006
Posts: 147
Wink

Quote:
Originally Posted by ServerManagement
I don't think it is fair to be posting that we are non-responsive when it has not even been half the time we say an account setup can take.

We sent you an email asking for your IP, and we haven't heard back from you. I don't know why you didn't get it, but I assure you it was sent, in fact, I personally sent it myself so I know it was sent.
From above 2 statements i think its fair to say why u were unresponsive seems like my emails are not reaching destination time to kill my yahoo email account i shall try sending vial gmail or via hotmail but there is no reponse from the IM staff either but thats separate story.

Let me assure you sir i didnt get any email from anyone untill i emailed asking what was happening with my order, so seems like something is blocking your emails and mine and vice versa causing all this delima and confusion. Do you have aim, or msn id your self so we can correspond live instead of depending on emails, so no wonder you didnt get my email last time either but i do recall i got only one response after 2 days stating that for some reason the email was missed which is understandable as customers comes first rather than potential customers.

And let me quote myself from previous post :
"And i emailed regarding the same and posted at same time here just to play double jeopardy and be double sure."

So i am not saying that you responded only after i posted here on wht at all, its just mere coincidence (you assumed that i meant that for some reason(like bashing u or something), but i fail to understand why you assumed such a thing, maybe its the nature of wht posts that you see here most of the time, bashing other people for no reason ).

And "unresponsive" as i understand now,must be due to something wrong with emails not reaching destination on time cause i remember i emailed 2 people yesterday and i havent heard back so it could be some yahoo issue. So once again i ask not to beat each other up cause hospital bills are way more than server bills and overage charges .

Cheers.

__________________
---===Stay Alive====----


Last edited by stayalive; 07-27-2006 at 03:00 AM.
  #8  
Old 07-27-2006, 06:41 AM
greensat greensat is offline
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Join Date: Sep 2005
Location: Canada
Posts: 20
i have been one of PL members for 6 month.
they are great at simple jobs like . chmoding and chowning or updating cpanel and ....
but at more difficult problem , they support will die. and no one responce.
i have had an bad expirence in my server migration , finaly after 72 h with no reply from them . they closed my account and suspend the subscribtion . they told me that they could refund the money , but i never ever want to contact with such as these chaep and worst company .

  #9  
Old 07-27-2006, 08:13 AM
Mini Mini is offline
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Join Date: Jul 2005
Posts: 364
Remember the quote "You get what you pay for". There is no way in hell that a $29 service will be the equivilent at a $80 service.

Mini

  #10  
Old 07-27-2006, 08:37 AM
innovator innovator is offline
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Join Date: Jul 2006
Posts: 46
I also send them a mail, but still got no reply. I've sent the mail on 24th of July. I am not a customer (yet). Would you like to check where the mail is, servermanegement? Thanks in advance.

  #11  
Old 07-27-2006, 09:32 AM
ServerManagement ServerManagement is offline
Platinum quality
 
Join Date: Jul 2005
Location: New Jersey, US
Posts: 1,351
Quote:
Originally Posted by Mini
Remember the quote "You get what you pay for". There is no way in hell that a $29 service will be the equivilent at a $80 service.

Mini
I'm sorry but I disagree. There's no law that says 'expensive = good', and 'cheap = bad'. I know many companies (internet and non-internet related) that are expensive and bad, as well as many companies that are cheap and good. In fact, most of our customers have already tried the more expensive providers and switched to us for cheaper and better service, and are glad they made the switch.
We have absolutely no contract, no setup fee, and a money back guarantee, our customers stay because they are satisfied, not for any other reason.


Quote:
Originally Posted by greensat
i have been one of PL members for 6 month.
they are great at simple jobs like . chmoding and chowning or updating cpanel and ....
but at more difficult problem , they support will die. and no one responce.
i have had an bad expirence in my server migration , finaly after 72 h with no reply from them . they closed my account and suspend the subscribtion . they told me that they could refund the money , but i never ever want to contact with such as these chaep and worst company .
He signed up for support on 2 servers in 3/06, and was terminated for repetitive verbal abuse to our staff in 6/06. In the 3 months, he submitted "210 TICKETS" and each and every one was resolved.


Quote:
Originally Posted by innovator
I also send them a mail, but still got no reply. I've sent the mail on 24th of July. I am not a customer (yet). Would you like to check where the mail is, servermanegement? Thanks in advance.
Please PM me your email address so I can look for it. We get quite a lot of spam and it's very possible it was missed. Or you can just re-send it with ATTN Sales in the subject line, so it stands out.

__________________
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 14 years! Currently supporting over 3,000 servers monthly!

www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce, and Authorized Cpanel Partner.


  #12  
Old 07-27-2006, 10:00 AM
greensat greensat is offline
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Join Date: Sep 2005
Location: Canada
Posts: 20
first of all, plz note that it was 3 servers not 2 .
also for about 3 month . also you can easily see 60-70 % of total tickets are duplicate
unfurchinatly you have only 1 expert techincal in your staffs . most of our tickets were not solved so we supose to open an other one of the same issue.
forexample for disbaling day lite saving in our servers we opened more than 20 tickets , and finally you didnt do anything ...
also at last ticket I schadual with you that i am going to migrate one of my servers and need your timly help (24 hours before migration)
but at that time no one was there to help. no ticket reply , no IM reply.
-
also please note this " Unlimited Admin Work Time!!
We do not limit the amount of work we do for you, and we do not have any additional fees!" at your website.
so dont complain about the ticket number.

  #13  
Old 07-27-2006, 10:03 AM
innovator innovator is offline
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Join Date: Jul 2006
Posts: 46
Quote:
Originally Posted by innovator
I also send them a mail, but still got no reply. I've sent the mail on 24th of July. I am not a customer (yet). Would you like to check where the mail is, servermanegement? Thanks in advance.
My problem has been solved, thanks servermanagement

  #14  
Old 07-27-2006, 10:13 AM
ServerManagement ServerManagement is offline
Platinum quality
 
Join Date: Jul 2005
Location: New Jersey, US
Posts: 1,351
Quote:
Originally Posted by greensat
first of all, plz note that it was 3 servers not 2 .
also for about 3 month . also you can easily see 60-70 % of total tickets are duplicate
unfurchinatly you have only 1 expert techincal in your staffs . most of our tickets were not solved so we supose to open an other one of the same issue.
forexample for disbaling day lite saving in our servers we opened more than 20 tickets , and finally you didnt do anything ...
also at last ticket I schadual with you that i am going to migrate one of my servers and need your timly help (24 hours before migration)
but at that time no one was there to help. no ticket reply , no IM reply.
-
also please note this " Unlimited Admin Work Time!!
We do not limit the amount of work we do for you, and we do not have any additional fees!" at your website.
so dont complain about the ticket number.
Yes you did add a 3rd server after you signed up, I didn't see that when I looked at your account. Regardless, 210 tickets in 3 months even for 3 servers is quite a lot. We NEVER complained about how many tickets you submitted. There is absolutely no limit on the amount of tickets anyone can submit.

I simply pointed out that you submitted so many tickets, yet you said we are only good for simple things! So the point was how you were contradicting yourself, saying on one hand we barely helped you, yet you submitted anywhere from 1 to 3 tickets per day, every day, for 3 months straight!

Now you say 70% of them were duplicates, are you really saying readers here should believe that about 150 out of 210 tickets were all duplicates, meaning you submitted each of the same ticket over and over again 5 times each? I have a copy of each and every ticket you submitted, I just glanced at 20 of them at random throughout your 3 month period and not a single one was a duplicate, I can look through the rest of them if you want. Of course maybe a handful were duplicates, but definitely no where near even close to what you are saying.

I'm not going to discuss this any further. Please do not make false claims, if you say 70% were duplicates, and that we never resolved any complicated issues, then please paste ALL your tickets here for proof, we have nothing to hide. If you don't have them, I'd be more than glad to forward them all to your email.

Thank you

__________________
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 14 years! Currently supporting over 3,000 servers monthly!

www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce, and Authorized Cpanel Partner.



Last edited by ServerManagement; 07-27-2006 at 10:17 AM.
  #15  
Old 07-27-2006, 10:17 AM
SmileServe SmileServe is offline
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Join Date: Dec 2005
Posts: 187
Quote:
Originally Posted by Mini
Remember the quote "You get what you pay for". There is no way in hell that a $29 service will be the equivilent at a $80 service.

Mini
That is usually the case however from my experience with PSM they have defied all odds. You would be lucky to find a service at any price range which matchs this level of service. Honestly.

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