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Wireless network disconnects

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  #1  
Old 07-13-2006, 04:49 PM
Corum Corum is offline
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Wireless network disconnects


Posted on AOL help forums, yes my ISP is AOL.

QUOTE -------------------------------------------------------------------------------------------

A few months ago I finally made the move to a wireless network when I was on the 2mb connection, the router currently I use is theThomson SpeedTouch 576 Wireless which is connected to the main phone socket two floors below me and I'm using the Belkin G USB Network Adapter (802.11g - 54mps). I constantly have a "Good" and "Very Good" connection to the router and when I was on the 2mb connection it worked smoothly, no complaints.

After the upgrade to which now puts me on approximately 4-5mbs I suffer connection problems with random disconnects occuring but it appears to be not related to the connection between my adapter and router since when the disconnects occur I still have a "Good" or "Very good" connection. I can provide a screenshot of what Firefox shows when I'm attempting to visit a webpage whilst im disconnected:

jsimzy.com/Disconnect1.JPG

jsimzy.com/Disconnect.JPG

I've a limited experience with routers and wireless networks but the screenshot leads me to believe that it's the connection between the router and AOL where the problem is occuring. It's very frustrating since I play a lot of games online and an unreliable connection is a problem.

If you can shed any light on my problem it'd be much appreciated.

Thanks,

Joe Sims

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  #2  
Old 07-13-2006, 05:04 PM
dkitchen dkitchen is offline
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I'm assuming you're UK based ...

If you've moved to DSL MAX this is unfortunately one of the problems associated with it, your link won't be perfectly stable. In theory this should sort itself out in the first few weeks, but if it has passed this period you may want to ask AOL to move you back to the IPstream platform.

The problem is indeed with your ADSL link and not the wireless network itself.

Dan

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  #3  
Old 07-13-2006, 05:13 PM
Corum Corum is offline
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Sorry yes I'm living in the UK.

I'm in the second week now of the upgrade and it is less frequent than when it was first upgraded but any disconnects is still a problem. I would prefer to comprimise the speed for a steady connection.

Thanks for your help.

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  #4  
Old 07-16-2006, 08:21 PM
Corum Corum is offline
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I asked AOL to put me back on the 2mb connection in order to see if MAXDSL caused the unstability but yet the random disconnects keep occuring. I also tried using a new router (the same model as the first) but still no luck.

Could it be possibly that specific router that is causing the problems?

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  #5  
Old 07-19-2006, 06:37 AM
IH-Rameen IH-Rameen is offline
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Corum,

The problem is with the wiring of your house. It is likely you have a loop system rather than a star system..

With a loop system, the main BT socket is connected to the next extension, and that extension to the other extension and so on to cover the entire house.

With a star system, each extension has a direct link to your main BT socket.

Because of the noise on your line, these disconnects are happening.

What you should do, is first find your main BT socket (you will know when you find it because it looks different from the other sockets). Remove the first two screws and then remove the face plate. By doing so, you have disconnected every other socket in your house and the main BT test socket will be live. After removing the faceplate, you will see another socket within. Plug your router in that and see if the connection drops. It is highly unlikely it will and you will also have a great connection as your router would be directly connected to the telephone exchange.

If this solves your problem, then ask AOL to call a BT engineer to your house. He will examine your existing house phone infrastructure and give you advice on what needs to be done. Ultimately, it will lead to either having every other BT socket disconnected for good, or he may be able to have one or two connected.

If your main BT socket is in a room you don't like, you can ask him to change it to the room you want..

Unfortunately, this is the price you have to pay to be on the BT ADSL MAX service. I think it's well worth it...

Good luck!

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  #6  
Old 07-20-2006, 11:15 AM
XeHoster XeHoster is offline
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Are you sure the problem is not on your end? I would say the router is way too far from you. I would have move it to a closer location.

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