Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : wholesalecolo = unreliable

[microsol]

Ok, all you colo people out there. Right now I'd suggest you overthink colocating your server(s) with wholesalecolo.com as their reliablity is very bad right now and could hurt your business as it does to ours (50 customers lost within 1 month apart from the refunds we had to issue). Downtime two month ago was about 4 hours (maybe more). Last month downtime was more than 12 hours (7hours on Thursday only). Right now the network is down again since more than 1 hour and no solution in sight. There are too many problems from power failures (techs connecting too many servers to the APC's or tripping breakers ) to router/switch problems. Be advised!

[raq4less]

Originally posted by microsol
Ok, all you colo people out there. Right now I'd suggest you overthink colocating your server(s) with wholesalecolo.com as their reliablity is very bad right now and could hurt your business as it does to ours (50 customers lost within 1 month apart from the refunds we had to issue). Downtime two month ago was about 4 hours (maybe more). Last month downtime was more than 12 hours (7hours on Thursday only). Right now the network is down again since more than 1 hour and no solution in sight. There are too many problems from power failures (techs connecting too many servers to the APC's or tripping breakers ) to router/switch problems. Be advised!

WOW! I'm sorry to hear of all these problems your having. Have you spoken with Eric about these and brought these to his attention? How did he respond?

I'm planning to become a customer of Wholesalecolo myself and I've been down to the datacenter, met Eric himself, and have been monitoring various parts of the Wholesalecolo network as I make my decision. I'm not seeing the downtime issues with the network that you mention above. Is it possible that this could be confined to just your server? Maybe a Failing Power Supply in your server? Maybe even a Bad APC unit?

While I would love to hear from Eric here in the forum responding to the above post, I don't think he's the type of person to "Attack Back" in public, like you appear to be doing to him.

Can you provide more details (in the Forum or via PM) to backup the above problems you report?

Thanks in advance....your responses will help me in making my final decisions about becoming a Wholesalecolo customer.

[panopticon]

I don't think he's the type of person to "Attack Back" in public, like you appear to be doing to him.

microsol simply stated that his server there has been down a lot from power (breaker and apc problems) - going on the assumption that the APC is supplied by wholesalecolo and not by mocrosol, then it is only an attach if microsol is lying - as long as he's telling the truth he is simply reporting. I don't think emoore would have to attach back - just state why microsol experienced all this downtime, if it was a problem at their facility or not and if so , what work they were doing to correct it so it would not affect other customers, etc.

[microsol]

Originally posted by raq4less

.... I've been down to the datacenter, met Eric himself, and have been monitoring various parts of the Wholesalecolo network as I make my decision. I'm not seeing the downtime issues with the network that you mention above. Is it possible that this could be confined to just your server? Maybe a Failing Power Supply in your server? Maybe even a Bad APC unit?

While I would love to hear from Eric here in the forum responding to the above post, I don't think he's the type of person to "Attack Back" in public, like you appear to be doing to him.

Can you provide more details (in the Forum or via PM) to backup the above problems you report?

1. I am asking myself what are you monitoring and how as you did not "see downtime".

2. This is not a attack. In fact I have a real good relation (business ) with Eric. I am shure that they'll do their best to fix all the problems they've got, but it leaves the fact that THEY HAVE PROBLEMS, at least at the moment!

3. No, I don't provide "you" with details. They (wholesalecolo) know about their problems and I know. That should be enough for you!

[raq4less]

Originally posted by microsol
3. No, I don't provide "you" with details. They (wholesalecolo) know about their problems and I know. That should be enough for you!

OK, Thanks for the feedback. I guess

Your initial posting seemed like a pretty serious problem with wholesalecolo and/or an attack on Eric. That is why I asked for additional details, hoping you or others would chime in and be specific about the "problems" if they exist .

As you can tell, I'm giving serious consideration to doing business with them and a problem like this would probably stop me from doing so. However, since you Can't or Won't provide any details, I'll take that into consideration as well.

Thanks,

[thesmallguyshost]

I didn't think much about it but was very surprised to see this post...... I've received MANY inquiries in the past 2 days from customers in that data center.. a mixture of customers of wholesale colo, and also resellers through wholesale colo and they have expressed their unhappiness with connection issues. I just thought they could be experiencing hardware problems instead but this users experience gives credit to the issues I've been hearing about downtime.

[regier]

Hmm,

I'm just curious why people would be contacting you about wholesalecolo problems. Do you do colocation services? It seems odd that a person would go to sign up for a normal webhosting account because they were having troubles with the company they have their server colocated with.

[thesmallguyshost]

Originally posted by regier
Hmm,

I'm just curious why people would be contacting you about wholesalecolo problems. Do you do colocation services? It seems odd that a person would go to sign up for a normal webhosting account because they were having troubles with the company they have their server colocated with.

Yes I do colo... I don't advertise colo (much.. I've recently posted an ad for colo on WHT) but I more frequently advertise dedicated servers and through referrals from other users they ask the likely question if I colo as well.

[regier]

Ahh,

That makes sense

[Marty]

I can't speak for rastoma's colo, but if you need a dedicated, I have found his pricing to be good and his support to be excellent.

[dside443]

Yes, I agree that rastoma's dedicated server service is excellent. I would recommend it to anybody. It's unbelievable how much care he puts in to his dedicated servers service and is still able to provide it at such low rates.

[Umpire]

Tried finding out more info about his service but could not find it. Can someone either post or PM where to find more info?

thanks
umpire.

[Marty]

Originally posted by Umpire
Tried finding out more info about his service but could not find it. Can someone either post or PM where to find more info?

thanks
umpire.

If you want to find out more, just private message him. He does not have a webpage with all the information as he really makes no effort to advertize his offerings. Just pm him, and he will get you a quote pretty quick.

[thesmallguyshost]

Apparantly I have offended the owner(s) of wholesalecolo with my TRUTHFUL and FACTUAL comment above. I guess after rereading it it came across as I was making a negative comment about them.... that was NOT my intention. I have heard a LOT of good things about wholesalecolo for quite some time and was surprised to get the inquires from the people I mentioned in my post and the purpose of my post was to say 'hey they really were having the problems they said'.

Anyone running a hosting business has glitches sometimes.. I've had my share of them as well and I have even lost a customer or two over them, but sometimes things are out of our control and the customer just has to do what is best for them. It wasn't a dig at wholesalecolo and I apologize it came out that way.... I was just trying to backup the original posters comment so he would know it wasn't just his machine.... because I know from experience that downtime is bad no matter what but knowing it's not your own hardware/server is not the problem helps you to know what other proper channels you need to take to get the problem resolved.



Anyway, long post for something I feel I didn't need to say but I don't want any unintentional ill feelings over my post.

And thanks guys (everyone above) about your kind words... I don't take praise too well but you're support is humbly appreciated.

[microsol]

Again, I felt I had to inform about these problems. It was not my intention to bash Eric or his business. While other hosting providers don't care about problems we do offer an uptime guarantee to our customers and any downtime hurts very much, not only in our pockets but our companies reputation built in 2 1/2 years. It's very bad to see that our uptime percentage went from 99.95% (from the beginning) to something around 96% only in the last and this month. I know for a fact that Eric and his team is working very hard to remedy the problems they have and I hope they'll be solved soon as we already have more than 1 server colocated with them (on different subnets) and in fact have "some more space to fill " for other servers left Ok, now leave me alone, I need to pray for BGP4 connections