System: Please Wait while connecting to a sales consultant
You''re connected to sales consultant - Jane
Jane: Hello
Jane: How may i help you today
swdtrech: hi
swdtrech: did you recevie my email and do you want me to send my support etc info non secure?
Jane: Please let me know your name and company name
swdtrech: do you have any employee named aashish
swdtrech: Stefan Manninen SWD tech
Jane: Yes. He just left the office
Jane: you can update these information securely at your supportpro.com client url.
swdtrech: ok but I dont like to send info nonsecure do you have any secure site?
Jane: Yes ..
Jane: Please visit ...
Jane:
https://www.supportpro.com/clientlogin.php
Jane: It s secure URL..
Jane: You need to login as submit your server details.
Jane: You need to login and * submit your server details.
swdtrech: What details do you need to start my trial
Jane: Please do also update the datacenter and helpdesk url also ...
Jane: Your helpdesk login, server login, and DC login..( if you want us to reboot the server in case )
swdtrech: I have server managemnt
Jane: if they monitor then okay.
swdtrech: but anyway It is sensetive information Why should I trust you
Jane: We do have SLA/NDA with our clients
Jane:
http://supportpro.com/agreement.pdf
Jane: Please vist
http://supportpro.com/agreement.pdf
swdtrech: tath is no guarantee
Jane: if you dont want to provide DC info, then its Okay.
swdtrech: I have sent you all the docs but now you are asking me: Hi Stefan, Thank you for your mail. Please send us your server,helpdesk,data center details so that we can start with the FREE Trial. Thank you and have a nice time. Aasish SupportPRO-Business Development.
swdtrech: I dont want to send this info by mal
swdtrech: mail
Jane: please login to the client area at supportpro.com at
https://www.supportpro.com/clientlogin.php
swdtrech: and?
Jane: with your email address and password. You can update these information there.
swdtrech: you have all info
Jane: Its a recure site and we can access the info
Jane: i dont see any info on the client login area at supportpro.com
swdtrech: Whefre should I put the info?
Jane: you can update the info in the technical details
swdtrech: cant find it
Jane: please login to the client area at
https://www.supportpro.com/clientlogin.php
swdtrech: mm i am there
Jane: please login with your email address and password
swdtrech: mmm I have alredy loged in
Jane: then try to edit your technical details on the left side
swdtrech: I see Tickets, Send mail. work status e3tc
swdtrech: As I said to your friend IT is To hard to signup I think that I will use an other company
Jane: Sorry if you are having trouble signing up with us
swdtrech: Nice support!!??!! And you want me to signup no way men
swdtrech: That was my trial i Think
swdtrech: damn I have no words,, you really sux
Jane: please hold on....
swdtrech: mmmmm
Jane: are you still on the client login?
Jane: if so please select the edit profile link.
Jane: On the top right corner you can see the link to edit "technical details"
swdtrech: But
Jane: you can update the technical details there
swdtrech: my customers....
swdtrech: If you cant answer my questions......
swdtrech: Delete my account please
Jane: why you want to give this link to your customers ?
Jane: do you have a helpdesk installed to interact with customers ?
swdtrech: Yes I have
Jane: okay... so your customers will be interacting through that right
swdtrech: yes
swdtrech: and??
Jane: So you don't have to use this url to interact with clients.
swdtrech: Why should I trust you when you canīt answer my simple questions
swdtrech: I need live chat presales and ticket support
swdtrech: but my sales personal needs all answers
Jane: live chat is not provided for free trial.
Jane: okay... please send us the answers you want us to provide to your customers. we will do that
swdtrech: I cant give answers on questions I don't know !!??!!
System: Thank you for visiting us. Drop us an email if you have any questions
They shouldnt have even let you signup!!
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