Is anyone else having a problem?

We have a web site on a dedicated server with Hosting.com/HalfPriceHosting. It was inaccessible around 3pm PDT July 7.

Hosting.com says our server is fine, but one of their provider connections is the issue. They say it is an issue with Global Crossing and out of their hands.

Is this true? I ran traceroute, but not sure what the results mean. Also, isn't there something that can be done??!! 11 HOURS is ridiculous. We are an online business.

Our site: cosmeticscop dot com

Latest traceroute:
2 uwbr-ads-01-vl1998.cac.washington.edu (140.142.155.23) 0 ms 1 ms 0 ms
3 cnsp1-wes-ge-0-0-0-0.pnw-gigapop.net (209.124.176.8) 1 ms 1 ms 1 ms
4 129.250.10.194 (129.250.10.194) 1 ms 1 ms 1 ms
5 xe-1-2-0.r20.sttlwa01.us.bb.gin.ntt.net (129.250.2.206) 0 ms 1 ms 1 ms
6 xe-1-3-0.r21.sttlwa01.us.bb.gin.ntt.net (129.250.4.17) 0 ms 1 ms 1 ms
7 so5-0-0-2488.ar2.SEA1.gblx.net (208.51.134.81) 0 ms 1 ms 1 ms
8 so7-0-0-2488M.ar3.CHI1.gblx.net (67.17.72.130) 53 ms 54 ms 53 ms
9 HOSTING-COM-Louisville.so-0-3-3.ar3.CHI1.gblx.net (146.82.33.142) 60 ms 59 ms 59 ms

Thanks, Ann