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Thread: Tech Resources

  1. #1
    Join Date
    Aug 2005
    Location
    USA
    Posts
    904

    Tech Resources

    Greetings,
    I was looking around online for some resources/websites that our technical support staff could refer to during a support call. Some of the things I was looking for were
    • Detailed Documentation
    • DNS Reports
    • SSL Installation
    • Fantastico Documentation

    . . . And things of that nature.

    If you have any websites, or online resources to suggest please by all means post them!

    Thanks in advanced !

  2. #2
    Join Date
    Jun 2004
    Location
    Washington State
    Posts
    741
    The forums at cPanel, are good for that Tim.

  3. #3
    Join Date
    Dec 2000
    Location
    Atlanta
    Posts
    576
    I've been beefing up our Kayako KnowledgeBase with things I find. If you do support for a few years, you start to realize it's the same-old 99% of the time and having a good internal KB with your specific issues speeds up repairs / customer satisfaction.

  4. #4
    Join Date
    Jun 2006
    Posts
    55
    ThePlanet has a KB that is quite resourceful.
    Arun N.
    CElicensing.com - Billing Software for your Hosting Company (Free Installation, Free Upgrades)
    http://www.celicensing.com

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