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Thread: Tech Resources
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06-25-2006, 12:09 AM #1Web Hosting Master
- Join Date
- Aug 2005
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- USA
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- 904
Tech Resources
Greetings,
I was looking around online for some resources/websites that our technical support staff could refer to during a support call. Some of the things I was looking for were
- Detailed Documentation
- DNS Reports
- SSL Installation
- Fantastico Documentation
. . . And things of that nature.
If you have any websites, or online resources to suggest please by all means post them!
Thanks in advanced !
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06-25-2006, 04:23 AM #2Web Hosting Master
- Join Date
- Jun 2004
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- Washington State
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- 741
The forums at cPanel, are good for that Tim.
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06-25-2006, 12:43 PM #3Web Hosting Master
- Join Date
- Dec 2000
- Location
- Atlanta
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- 576
I've been beefing up our Kayako KnowledgeBase with things I find. If you do support for a few years, you start to realize it's the same-old 99% of the time and having a good internal KB with your specific issues speeds up repairs / customer satisfaction.
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06-26-2006, 06:44 AM #4Junior Guru Wannabe
- Join Date
- Jun 2006
- Posts
- 55
ThePlanet has a KB that is quite resourceful.
Arun N.
CElicensing.com - Billing Software for your Hosting Company (Free Installation, Free Upgrades)
http://www.celicensing.com