Results 26 to 28 of 28
-
07-13-2006, 10:27 AM #26Newbie
- Join Date
- Jun 2006
- Posts
- 26
Originally Posted by squirreldog
Ensuring you are in the proper solution IS part of the "fanatical" support process, which is why you don't see pre-priced cookie cutter configurations like you see on the web sites of lower cost providers.
Call me naieve, but I think this makes sense.
-
07-13-2006, 11:31 AM #27Web Hosting Rockstar
- Join Date
- Dec 2001
- Location
- 127.0.0.1
- Posts
- 3,642
Originally Posted by doogypants
Rackspace doesn't need to sell at that price; but it could be used more for the purpose of "talking points" for prospective customers. Though, on the flipside, this could be used against Rackspace and their "person-to-person" salesmanship tactics (and chances to sell servers).
The problem with their model, that I see, is that once they've roped you into their sales cycle - it's rather hard to get out of it completely and predefined "sample" pricing would go a long way to reducing the need for person-to-person communication (and the fact that they pull up a live chat on EVERYONE is just annoying! ).
I think that the way they run their sales organization is, on the whole, very respectable and commendable - but I also think at the same time that it's not being totally fair to the consumer that just wants to "price shop" for longer-term future needs.
Just my $0.02 cents.Simpli Networks, LLC :: http://www.simplinetworks.com :: Proudly 100% Owned.
Providing Affordable Managed Cloud/VPS Servers & Server Management Solutions.
We offer REAL 24x7x365 in-house support - proudly serving our customers since 2005!
Want to learn more? Give us a call - +1 (844) 4SIMPLI or email sales[@]simplinetworks.com today!
-
07-15-2006, 08:04 PM #28Retired Moderator
- Join Date
- Jan 2003
- Posts
- 9,049
Generally, in the past we have used them all. Pretty much every single "fanatic" managed services. To be frank they all do the simple things very well. However when it comes to more advanced requests, they do tend to fail. One managed host we used a few years back repeatedly reply tickets on control panels by saying that they opened a ticket with the maker (and no follow up thereafter). Another told us when we asked about firewall solutions that our server is a whitebox and is thus not upgradable to their firewall solutions which is located at another location.
The moral of the story is that they all have their strengths and shortcomings general. We actually mold our services based on those experiences.
Lastly, the OP's pricing seems fairly unrealistic. $400 at Rackspace is not a bad deal. You may want to reconsider.••• Like us on Facebook to qualify for discounts! •••
••• http://www.sprintserve.net •••
••• Offering: | Internap FCP Bandwidth! | Rebootless Kernel Updates! | Magento Optimized Hosting | Wordpress Hosting | •••
••• Services: | Managed Multiple Cores 64bit Servers | Server Management | •••