Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : clustered.net

[NightAdmin]

I had a look at clustered.net's website. They seem to promise a bit with a competitive pricing scheme and a nice clean website.

Are there any experiences? Good or bad? Are they fully staffed 24x7 or just a lone T1 tech at night trying to cope with it all? Do they have qualified os and network engineers?

They do not seem to be a very big company. How do they compare to, say, Rackspace and Verio's managed hosting in the UK? What I like about the the bigger hosts is that they can handle most issues 24x7.

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[layer0]

What I like about the the bigger hosts is that they can handle most issues 24x7.

Not necessarily. Plenty of smaller companies are available 24x7 and in addition are able to offer a more personal level of service.

[dkitchen]

I have to second that, the more customers the more staff you need. There's no need for all those staff when your client base is relatively small

Dan

[reiteration]

I can point you in the direction of a few valued customers if that helps ;-)

Your right we are not a rackspace nor do we want to be, what we offer above the likes of rackspace and verio is a
personal service and can handle *all* issues 24/7. Our customers are certainly not numbers.


John

[NightAdmin]

Originally Posted by reiteration

I can point you in the direction of a few valued customers if that helps ;-)

Your right we are not a rackspace nor do we want to be, what we offer above the likes of rackspace and verio is a
personal service and can handle *all* issues 24/7. Our customers are certainly not numbers.


John

It's always reassuring to see customer focus. I am a bit disillusioned by 'corporate' style businesses who are no longer in a position to intimately understand their customers' solutions.

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