Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : Serverwizards.com - Horrible and shoddy service

[vibesolutions]

These guys used to be good in the very beginning but lately their service has sucked. My sites have been down constantly and sometimes for months before I notice they are down... (isnt' this what they're supposed to be preventing?)

I am now looking at my legal options as they have cost me loses of $XX.XXX

[03barbosd]

That company must hav been a new company that had only got one server or something. As they got more customers, they could not accomadate them and give quick support.

[Lev]

ServerWizards is not a new company. Most likely, you cannot take any legal action for compensation due to downtime because almost every web hosting company has a no liability statement in their terms of service.

What is interesting is that your sitse are making thousands and you did not notice that they were down for months?

[KingAdmin]

Originally Posted by vibesolutions

These guys used to be good in the very beginning but lately their service has sucked. My sites have been down constantly and sometimes for months before I notice they are down... (isnt' this what they're supposed to be preventing?)

I am now looking at my legal options as they have cost me loses of $XX.XXX

Your sites and entire server have been down due to hardware failures and we've tried to resolve it with your datacenter however they refused to replace hardware for you and server kept going down. We couldn't do anything more and we told you about it.

[Commit1 Anthony]

Sounds to me the fault should be on your datacenter if the prior statement is true. However, let's continue hearing the other side.

[Servers4me]

They where very fast last week, yesterday I was told to hang on for a minimum of 1hour as he was busy. They never seem to be fixing problems fully but leaving a trial of mess on there way out. Which they are then slow in fixing.

[KingAdmin]

Originally Posted by Servers4me

They where very fast last week, yesterday I was told to hang on for a minimum of 1hour as he was busy. They never seem to be fixing problems fully but leaving a trial of mess on there way out. Which they are then slow in fixing.

You are not even our monthly management client but you come to us whenever you have problems. You can't expect us to fix them within 5 minutes everytime as we have monthly management clients who are higher priority for us.

[Servers4me]

Maybe if you arnt busy now, you could take alook at my ticket. I am interested in paying for managment monthly if it is going to be faster.

[Servers4me]

Issue fixed, thanks guys

[steven-v]

Serverwizards is working very good for me.

This week they trace php spammers on busy server in matter of 10 minutes after opening ticket.

Some other company's takes at least several hours to do same kind of job

[layer0]

Originally Posted by steven-v

Serverwizards is working very good for me.

This week they trace php spammers on busy server in matter of 10 minutes after opening ticket.

Some other company's takes at least several hours to do same kind of job

The time it takes to do such a job depends on *many* factors and as such you cannot do an accurate comparison.

[Steven]

Honestly I am going to take serverwizards side on this. If you are losing that much money why in the world are you using a budget management service that does not have physical access to your servers? You need to be at a place like rackspace that will do management and have acess to your hardware.

To steven-v, spam detection depends on many factors, you could have an obvious explaination for it such as a binary in /tmp for example or you could have a obsecure webform being used for spam.

[Glexia]

ServerWizard's monitoring works perfectly and they are always willing to go the extra mile to ensure their chilents' uptime.

You shouldn't blame ServerWizards for your datacenter refusing to replace hardware. You should be calling you DC and yelling at them.

ServerWizards does a great job and our server has 100% uptime.

I hope you reconsider your opinion on them.

[Scott.Mc]

Originally Posted by vibesolutions

sometimes for months before I notice they are down...

If your sites are important why does it take you months to notice they are down?

Originally Posted by vibesolutions

as they have cost me loses of $XX.XXX

Why are you using a budget company? Let's face it, the only person at fault here is you.

Originally Posted by vibesolutions

I am now looking at my legal options

All I will say is to the flock of people who always have such comments: boring

-Scott

[ImZan]

We have used ServerWizards a while for some of our clients, and they have been very good. I've dealt with Martin from the company mainly, but they have always been very nice polite and good at their job. Should anyone be considering them they should be aware that they are a good company.