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  #1  
Old 05-31-2006, 04:06 AM
izein izein is offline
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Blank WHM!


Hello
I am having trouble accessing my WHM, almost all the time when i go to the address i get a blank page and it simply won't load and when trying to access it with M$ Explorer i get a page cannot be found. i addressed my provider with this issue several times but either i did not understand what they meant or they did not provide a solution. Anyhow, i just want to know if anyone encountered this problem, what could be the reason and what could be steps to tackle this. Am not complaining just seeking info.
Thanks

P.S. I tried using hxxp://xxx.xxx.xxx.xxx:2086/ as opposed to hxxps://xxx.xxx.xxx.xxx:2087/ as per my provider's suggestion and it did not work either.


Last edited by izein; 05-31-2006 at 04:11 AM.
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  #2  
Old 05-31-2006, 05:42 AM
Jag Jag is offline
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perhaps the cpanel daemon itself is down or your on a system with insufficient ram? Cpanel min requirements are 256mb.

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  #3  
Old 05-31-2006, 05:48 AM
izein izein is offline
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If i am getting to the point of entering my un/pass and sometimes the frames load but with no content , does this mean that its probably the ram ?
Thanks for the reply.

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  #4  
Old 05-31-2006, 06:29 AM
Apoc Apoc is offline
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It's hard to tell without taking a look at your VPS itself. What you could try is to login to SSH and enter:

Code:
service cpanel restart
Then see whether it reports that all parts are started successfully (it's no problem if things like interchange show up as failed - because that would happen if interchange is simply not being used), and then see whether cPanel still shows a blank page.

If it does still show a blank page, it's not likely that ram is the problem since the cpanel service script showed that the services started successfully. In that case it's most likely that there's some kind of firewall problem, which would be blocking things in WHM. To see whether that's the case, login to SSH and enter:

Code:
iptables -F
This flushes the iptables rules (which are used by a software firewall). Now try to load WHM. If everything works properly now, then there's a problem with your firewall rules - which you would either have to disable or reconfigure.

If at this point it still doesn't work, it could be a problem with cPanel itself. You could then try:

Code:
upcp -f
This will upgrade cPanel to the latest available version and will force everything to be reinstalled due to the "-f" parameter.

If at this point it still doesn't work it'll be best to have someone look at the configuration of your VPS - best to ask your provider.

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  #5  
Old 05-31-2006, 06:34 AM
Jag Jag is offline
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Or even yuor isp, Ive seen some isp's particulary dialup ones that will lock down all ports but a few basics like 80, 22,23, 25, etc. If you have access to your vps from another pc using a different isp that could help rule out both what Andre spoke about above and the potential isp issue.

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  #6  
Old 05-31-2006, 06:38 AM
rghf rghf is offline
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Check your VZPP for QoS errors as I'm going to guess the VPZ is running out of RAM (check for privvmpage issues)

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  #7  
Old 05-31-2006, 06:40 AM
Apoc Apoc is offline
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Quote:
Originally Posted by Jag
Or even yuor isp, Ive seen some isp's particulary dialup ones that will lock down all ports but a few basics like 80, 22,23, 25, etc. If you have access to your vps from another pc using a different isp that could help rule out both what Andre spoke about above and the potential isp issue.
That doesn't seem likely because then no frames would load up either (and no password prompt).

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