Web Hosting Talk : Web Hosting Main Forums : Industry Announcements : Providers and Network Outages and Updates : Burst Latency / Dropped Packets

[richardhay]

Is anyone else seeing major packet loss / latency going through hostnoc?

10 40 ms 33 ms 32 ms so-1-0-0.mp2.Philadelphia1.Level3.net [209.247.8
.65]
11 32 ms 31 ms 32 ms so-10-0.hsa1.Philadelphia1.Level3.net [64.159.0.
146]
12 32 ms 32 ms 31 ms unknown.Level3.net [63.209.178.162]
13 32 ms 32 ms 37 ms ge-1-3-0.phl004jp02.yipes.com [66.54.175.133]
14 * 994 ms * hostnoc.demarc.yipes.com [66.7.181.154]
15 764 ms * * ge1-oc48-1-0-ctsi.rtr0.scr1.hostnoc.net [66.197.
191.1]
16 986 ms 931 ms * ge-rtr1.scra1.hostnoc.net [66.197.191.82]
17 1013 ms 975 ms 960 ms 66-197-173-166.hostnoc.net [66.197.173.166]

[Ryan Smith]

Yes, very slow for most of the servers we have with them. I can't want to move.

EDIT: Forget the slowness - all down here.

[Ryan Smith]

Seems like there phones are down too, or they are not answering. Anyone know if they use VOIP?

[richardhay]

Their phones worked for me. But, they said that they don't see a problem currently and asked me to send in a trace, which I did.

[glace]

Just the daily downtime I guess...

[Ryan Smith]

Originally Posted by glace

Just the daily downtime I guess...

Yup - I'm moving all of the servers I have with them to layeredtech next month.

[richardhay]

(we're moving today, tomorrow, and Monday to LT as well)...

[Ryan Smith]

I would move today - but I just don’t have the time for all of that hassle yet. We need to do some serious planning.

[glace]

Originally Posted by SSX Host

I would move today - but I just don’t have the time for all of that hassle yet. We need to do some serious planning.

Same problem here...just don`t have the time right now and too much content too move quickly.

[glace]

If they would at least manage to stay online for like two weeks in a row. Some of my customers have been with me for years and are now leaving. This is a nightmare.

[Ryan Smith]

They are just going to say “it’s another switch problem - we wont refund you"
That’s where I draw the line.

[glace]

Originally Posted by SSX Host

They are just going to say “it’s another switch problem - we wont refund you"
That’s where I draw the line.

Yeah, or "we`ve not been down...we just had 99.9 % packet loss"

[richardhay]

Well, they have cut the latency in half (to 450 from 900+), so they must be working on it. No one is answering the telephone now, so I can't get an update. My bet would be on another DDoS that got through the Top Layer equipment again. When it's a switch, we usually see a total outage as opposed to the latency that we're seeing now.

[glace]

Yeah but too much packet loss still... The pings I am getting are around 100 but still 70% packet loss which makes it almost unreachable.
I really wonder what`s up with that TopLayer equip they have. It either doesn`t work, or it`s not configured properly or they don`t have enough of it...

[burstdan]

Originally Posted by richardhay

Well, they have cut the latency in half (to 450 from 900+), so they must be working on it. No one is answering the telephone now, so I can't get an update. My bet would be on another DDoS that got through the Top Layer equipment again. When it's a switch, we usually see a total outage as opposed to the latency that we're seeing now.

Actually, you pretty much summed it up. We are currently being hit by a pretty high packet-per-second ddos. Our toplayers stopped the attack for the most part, but the initial blast of the attack was high enough to cause the toplayers to shed some packets/introduce some latency. At this point, we are still being hit, but the toplayers seem to be handling it fine.