Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : the $1.52 million dollar question...

[fusion10]

Do you host your business site on your own servers....or go through another hosting service's service? Im talking about YOUR own site, not your clients (clients would obviously be on your servers).

[niyogi]

Our own servers. :-D

Roj

[Jelleuh]

Our own servers off course, why would you go to another provider if you're offering the service yourself

[BF-Gary]

We use our own server but there are no clients on that server.

[Aussie Bob]

I'm currently hosting our main site + helpdesk + forum + billing on a ded server at fastservers.net. That's kept out of our 2 cabs in LA, so if there's network issues with either cab, we can still keep communications open. I shudder at some hosts who keep their main site in the same facility as their client servers. It's just not a good idea.

[advantagecom]

We keep our web site on our own servers, but we also run our own facility and have full control and responsibility when it comes to outage resolution.

We monitor our web site from outside our network (as well as inside) and when it goes down as viewed from three different locations around the country, we get paged by pager and cell phone so we know there is a network problem. It doesn't happen often, but when it does, we have the same motivation as our customers to get everything running again as quickly as possible. It does wonders for keeping that uptime high!

We have thought about setting up outside servers for communications during outages, but each time we entertained that thought, we kept coming back to the idea that it was more effective overall to improve our network to avoid any outages.

[Techark]

I have a server at theplanet that host our main site, forums, help desk and monitoring scripts.

Our customers servers are on our racks at GNAX if there is a network outage at GNAX we are still on line and keep all our customers up to date via our forums and help desk of what is going on.
They seem to appreciate the fact they can maintian contact and get regular up dates if there is a problem.

[bear]

Main site on one of our servers that also houses selected clients. A separate hosting account on someone else's server for helpdesk and forum for support issues, in case the server with the main domain is down or unreachable. It's in a completely different DC from our regular hosting boxes.

[RyanD]

We DO NOT house our website in the same datacenter as our cage.

Unfortuneatly, from time to time this leads to problems. Currently, we host our site at burstnet/nocster and their network is garbage. We're working on getting it out of there.

The purpose of hosting your site sperate from your main operations is to maintain site / support availability in the even of an outage. However, burstnet/nocster is down almost daily or experiences huge packet loss which makes customers think it's our facility.

So, the point is, even if you host your site elsewhere, make sure you choose a reputable provider (not burst/nocster) if you want uptime.

[webpromo]

We have our site on our servers as well, but our network status and technical status are posted on a remote host. If there are any problems, customers can still communicate with us and see the network status via the remote site.

[Tina J]

We have our static 5 page website on a business associate's server (no sense in putting 5 simple pages on a dedicated). But then, we have our support desk on one of our dedicated servers and our billing system on another of our dedicated servers and I believe there are a couple of other various aspects of our site that are on yet another server. Basically, we've split our AxisHOST account up as much as possible, at various geographic locations...with the really important stuff going on our own dedicated servers.

--Tina

[jh_refina]

We host ours on the same servers as our clients.

[AdosHost]

Own servers

[AvailNetworks]

currently we are on our own servers but I was just thinking of moving everything the other day. Idefinately would like to get this accomplished shortly...not the agonizing process of finding a host!

[Qgyen]

I'd probably shy away from a host if I knew their own website wasn't on their own servers. If they don't trust their network, then why should I? I think that if you could, you should definitely put your own site, billing, and support applications on a separate server that doesn't have any users. That way, if some have memory/CPU intensive things that affect the server, the core things to your business are still up. But again, as a customer, I wouldn't trust a host with my stuff if they didn't trust themselves.