I am with an ISP that is not returning any calls or answering any trouble tickets. I think the company may be out of business. My log in control panel works but all the DB stuff doesn't work. And there is no tech support. FAX line is dead, and no one ever answers calls. I want to switch the DNS of my domain to another host. But the domain is locked by this ISP and since I can't get the ISP to reply how do I get my domain unlocked?
give us your domain name so we can check who is the registrar and what is the domain name status.
1) you should double-check who is the registrar that registered your domain name;
2) who registered your domain (is it under your name, or under your ISP's name)
3) what is the process to unlock it (you can't transfer your domain name while it's locked, you don't have any control over it except to renew it).
I was finally able to get my domain unlocked an repointed to a new ISP. My former ISP has probably gone out of business and wasn't returning any calls. They had the domain locked, too. But fortunately the registrar for my domain was Enom and I contacted them and they helped me out and now the Domain has been repointed. Thanks everyone for all your help. This has been making me crazy for weeks.
You don't mean your isp you mean your registrar btw, which one was it?
No he doesn't. The registrar is Enom. The domain was registered through a reseller - either a hosting company, or a company that does nothing but resell domains, or an ISP in the conventional sense, i.e., a company that provides connectivity and email and hosting. Whatever it was, it wasn't a registrar.
Yes, sorry I was wrong to say ISP. It was a domain hosting company that also provided domain registration through eNom. The name of the company was Hostebiz and I would not recommend anyone buying server space from them. Thanks for everyone's help on this.
BTW: What is the procedure to get a domain back from a company that goes bankrupt? There must be some system in place.
I beleive you can file a complaint with the icann.org I believe they would be the one that could help you there..
ICANN has no influence whatsoever over resellers. In theory ICANN has the power to take action against registrars, but in practice they always seem to choose not to get involved.
To answer the original question... I'm not aware of any registrars that have gone bust (they tend to get taken over by other registrars before that happens). If a reseller goes bust (which does seem to happen a fair bit) you should normally be able to go to the registrar direct. It won't necessarily be totally straightforward, but you should normally be able to take control of your domains in the end.
The one time I helped someone retrieve their domains from a non-functioning reseller I found that the registrar (Register.com) had a standard procedure for this - we had to open an account, then wait a set number of ways while Register.com made their own attempts to contact the reseller. Once Register.com was satisfied that the reseller really wasn't trading any more the domains got transferred to our account within a matter of days.