Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Website refuse to load... webhost or my ISP end?

[Druidwarrior]

Hi,

My website takes forever to load.. and on the IE status bar it keep showing "Opening page http://mywebsite.com ... " for a couple minutes before it finally decide to load, clicking on the URL that points to the files in my account is the same.. takes forever to open.

I contacted my webhost support.. they insist that there is no problem with their server and that the problem is my ISP end. Well.. I have no problem surfing other websites... I ordered my domain with godaddy and they gave me a free hosting account with ads on it.. I uploaded backup copy of my site to godaddy hosting acct.. and there is NO lag at all.. it loads really fast.

So could the problem really lies on my browser or my ISP... why does most webhost likes to avoid technical problems like this.. and just push the blames on the ISP when its obvious that the problem comes from their slow server

[anon-e-mouse]

What is your URL? If you don't want to post it, PM it to me.

[Jedito]

try checking the server load if you can. Seems like an overloaded server

[Wullie]

Originally Posted by Jedito

try checking the server load if you can. Seems like an overloaded server

And you can really tell this with the limited information provided in the original post? Did you work out some way to eliminate problems along certain routes? I'd be interested to know how exactly you worked this out.

[westcan]

If you are using cPanel, click the "Server Status" link on the left to check load.

[Jedito]

Originally Posted by FLH-Wullie

And you can really tell this with the limited information provided in the original post? Did you work out some way to eliminate problems along certain routes? I'd be interested to know how exactly you worked this out.

Yes, I can really tell that with the limited information provided in the original post. Is an usual symptom of an overloaded server, why? do you have any problem?.

BTW, I wasn't ensuring anything, just trying to discard a possible reason.

[Wullie]

Originally Posted by Jedito

Is an usual symptom of an overloaded server, why? do you have any problem?.

I have a rash, does that mean I have meningitis?

There are a huge amount of reasons that could cause the problems the OP mentioned, it does not make any of the symptoms any more likely. "Seems like" indicates that you have a reasonable suspicion that this is the case, however you have absolutely nothing to go on. If one of your customers came here saying the same, would you appreciate us saying that your servers were overloaded?

Note: I have nothing to do with the company the OP has a problem with (I don't even know who the host is), I just simply have a problem with people jumping into a thread as if they know all the details without asking for any clarification and acting as if they know what the probem is, especially when the problem could be any number of things.

[Jedito]

You have another problems, but this is not going on this topic.

The description of the problem on this topic is a clear sympton of an overloaded server, indeed, I said.. "Seems like", I wasen't ensuring anything, that's why I suggested to the thread started to CHECK the server load.

Also TS said "for a couple minutes before it finally decide to load" does not seems like a routing problem.

[Wullie]

Originally Posted by Jedito

You have another problems, but this is not going on this topic.

Doctor and Internet expert. Much respect.

Originally Posted by Jedito

The description of the problem on this topic is a clear sympton of an overloaded server, indeed, I said.. "Seems like", I wasen't ensuring anything, that's why I suggested to the thread started to CHECK the server load.

Also TS said "for a couple minutes before it finally decide to load" does not seems like a routing problem.

Do you not agree that "Seems like" and "Could possibly be" are two totally different things? Your original post implies that the problem lies at the hosting provider's side, yet you have absolutely no proof of that and there are a huge amount of things that could cause the problems that have been described.

[Jedito]

Doctor and Internet expert. Much respect.

There's no need to be a doctor or any kind of genius to realize of that. But I'm not going to be like you, and I'll avoid from this point to take this to a personal field.

Yes, it could be a lot, like a problem with his computer, somebody kicking his cable while he tries to connect to his site, an hurricane and a huge number of reasons.
A server overloaded is another, and TO ME, which it looks more like the POSSIBLE reason.

[Wullie]

Originally Posted by Jedito

There's no need to be a doctor or any kind of genius to realize of that. But I'm not going to be like you, and I'll avoid from this point to take this to a personal field.

Just incase it was not clear enough, a smilie is supposed to imply humour.

Originally Posted by Jedito

Yes, it could be a lot, like a problem with his computer, somebody kicking his cable while he tries to connect to his site, an hurricane and a huge number of reasons.
A server overloaded is another, and TO ME, which it looks more like the POSSIBLE reason.

I could think of multiple plausible reasons for this behaviour (Do I really need to list them?) however as I said before, you keep implying that this is a problem at the host's side. "TO ME" is not the same as "Seems like". When you post with your signature, (being a host yourself) do you not realise that some people reading this may just think you are right without actually considering the other possiblilities? You have looked at one possiblity and determined that this is most likely the cause, however what exactly would you do if one of your customers contacted you with this exact problem? Would you ask for further details or would you just tell them that your servers "to you, seem like" they are overloaded?

[Jedito]

I would ask for details if I don't know what the problem is, I would try to troubleshoot the problem, and the first thing that I would do if a customer tell me something like this, is check if there's an script on the server overloading it, or an spammer using a phpbb exploit or things like that.
That would be the first thing that I would CHECK, as I suggested to the thread started on the first message.

BTW your message saying

I just simply have a problem with people jumping into a thread as if they know all the details without asking for any clarification and acting as if they know what the probem is, especially when the problem could be any number of things.

Does not have smilies, and does not imply humour.

[Wullie]

Originally Posted by Jedito

I would ask for details if I don't know what the problem is, I would try to troubleshoot the problem, and the first thing that I would do if a customer tell me something like this, is check if there's an script on the server overloading it, or an spammer using a phpbb exploit or things like that.

So you wouldn't actually tell them that it seemed like an overloaded server? What is different here then, other than it being another host's client and not yours? I am of the personal belief that if you wouldn't explain this problem to your own client as x most likely causing it, why say that to someone else's clent?

Originally Posted by Jedito

BTW your message saying

Does not have smilies, and does not imply humour.

Please read back to the part I quoted when mentioning smilies. My smilie was posted to the exact text I replied, not the posts I made before that

[Jedito]

So you wouldn't actually tell them that it seemed like an overloaded server? What is different here then, other than it being another host's client and not yours?

I would say to myself that it seems like a problem on an overloaded server and that's the reason of why I would check if is it, since I can't see what it does happen on the thread starter server, that's why I SUGGEST him to check the server load if he can. Is this so hard to understand to you?

I am of the personal belief that if you wouldn't explain this problem to your own client as x most likely causing it, why say that to someone else's clent?

Instead of tell him what MAY be the reason, I would check and see if that actually would be the reason and try to fix it. Instead of talk, I would act.

Please read back to the part I quoted when mentioning smilies

I was talking about your answers on the whole thread when I was talking about through this on the personal field.

[anon-e-mouse]

Just for the record, his site which he supplied via PM, loaded superfast for me.