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Platinum Server Management, Two HUGE thumbs up!

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  #1  
Old
Web Hosting Guru
 
Join Date: Jun 2005
Location: 127.0.0.1
Posts: 285
Thumbs up

Platinum Server Management, Two HUGE thumbs up!


Hello,
I signed up with Platinum Server Management a few days ago. I must say, up to now there service is Excellent. At first I was very cautious as I asked myself "How can someone offer such good service for only $30 a month" As $30 isn't much, I decided to try them mostly for their server security. I've had a few problems, within moments of submitting a ticket, I get a friendly and fast response. Great job PSM! Keep up the good work!

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  #2  
Old
Web Hosting Master
 
Join Date: Oct 2005
Posts: 835
I'm glad to see you are happy, they are really good I got a few friends signed up with them and heard loads of good things about them, you can't go wrong with $30. Best of luck!

  #3  
Old
.
 
Join Date: Sep 2003
Posts: 3,662
Another vote for PSM. I have been with them for a few months.The price looks too good to be true especially with all other Indian outsourcing companies giving the industry a bad rep (don't get me wrong, some may be good, but not the majority).

They resolve issues within the day max. Sometimes within 60 seconds.
They very competent and friendly. Always been happy with all the jobs. Unlike other companies, when you tell them to fix something, they will actually fix it first time round.

I completely recommend them...
Great work guys!

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  #4  
Old
Disabled
 
Join Date: Dec 2004
Location: Southwest Florida
Posts: 955
I, personally, don't like them all that much.. Their server security method isn't exactly up to par, I had to have the people from jonesolutions go through and re-do it.

I never got to use their other services, only the server security setup, and wasn't all that happy with it.

Even when I requested a refund, all of a sudden I didn't qualify for one, just because I didn't create a ticket expressing my dislike in the ONE function I DID try.

I tried to be nice and say something along the lines of, "I'm happy with the services PSM offers and all, but I just wasn't happy with the one service that PSM gave me, that I requested done", and all of a sudden they took that as being satisfied with PSM as a whole, and couldn't understand that I was not satisfied with the one THING I DID REQUEST. So when I requested a refund, they sat there and accussed me of changing my story.

Then when I cancelled, I was under the assumption they'd close my paypal subscription, as I don't log in there much at all, and the next month rolled around, and a new months payment came out of my account. When I tried to request getting my money back, I was accussed of being a fraudster (even though I closed my account before the next months payment should have gone through), and took 2 payments from me.

I would let PSM be, and just be fine with it, if they'd just give me my money back. I know I'm not the easiest person to deal with, but good lord, I ain't trying to fraud anyone.

I could care less about my first months payment.. You guys did the work, even though I WASN'T satisfied with what work you did do, you did do something.. I would LIKE a refund for both the first and second month, but I know I won't get my first months..

Can I atleast get my second month back? My account was CLOSED BEFORE that payment went through, do the right thing and give back the money, you didn't do anything, I wasn't a customer at that time anymore, and you still won't give me the money back anyways? Just that one month back. Please?


Last edited by swflnetworks; 04-29-2006 at 10:38 PM.
  #5  
Old
Web Hosting Master
 
Join Date: Nov 2003
Location: Newport Beach, CA
Posts: 2,920
Not to go on about the rest of the post but it's your responsibility to close your subscriptions. Not theirs

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  #6  
Old
Platinum quality
 
Join Date: Jul 2005
Location: New Jersey, US
Posts: 1,391
Here's the real story with 'swflnetworks'

On 11/8/05 he contacted us first asking if we can provide him with free support!
Then when we said no of course, he asked if we can do a one time fix for $5!
Then again when we said no of course, he asked if he can pay $29, and then we refund $24 when we are done! Obviously we said no. Our prices are more than fair, regardless, you should not be bargaining with any real company, it's not like you are at a flea market. So he signed up anyway, and the account was setup but his credit card declined so his account was never active to let him submit tickets.

Then on 12/29/05, he sends us his resume asking if he can work for us.

Then later that day on 12/29/05, he signs up with us and pays $29. He submits 3 tickets by the second day his account was setup which was 12/30/05, and then on 2/1/06 he emails asking for a refund, and he didn't even say he was disatisfied, he just said he didn't need our service anymore. Obviously his predisposition was to get a refund in the first place, by the conversation we had months prior with him. He even told us as an incentive for us to refund the amount was so he can join our service again a few months later with more servers then!

Thanks 'e-places', you are correct, it is the customers responsibility to cancel the paypal subscription, it's not like a credit card where the merchant can pull the funds, paypal sends the funds. Or at the very least, the customer has complete control over cancelling the paypal subscription at their own will. But even if some people may think it is our responsibility to stop the subscription, 'swflnetworks' emailed us requesting to cancel AFTER the paypal subscription had already renewed. So even if we were the ones that were going to cancel the subscription, there was no way for us to know to cancel it when he only told us AFTER the paypal subscription renewed. Of course if he cancelled before the subscription renewed, we would've given him a refund.

Btw, when I confronted him about his original contact with us on 11/8/05, he denied it was him even though it came from his same exact email address and was signed by his same name, he claimed it was his cousin using his computer at that time. When I asked him why didn't he submit a ticket to us to request cancellation before his account renewed, he said his login did not work, I asked what login are you using, he showed us the login from the account that was setup on 11/8/05 that he just said minutes ago was not done by him!

__________________
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 14 years! Currently supporting over 3,000 servers monthly!

www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce, and Authorized Cpanel Partner.



Last edited by ServerManagement; 04-30-2006 at 07:12 AM.
  #7  
Old
Web Hosting Master
 
Join Date: Oct 2005
Posts: 835
Its amazing how people try and lie to trash a company but it won't work PlatinumServerManagement is on top and will allways be I've recommended them in half of my posts I've made on here and there top notch stuff. I've got many friends that are signed up with them and they are very happy with them so I wouldn't doubt them for a minuet.

  #8  
Old
Disabled
 
Join Date: Dec 2004
Location: Southwest Florida
Posts: 955
Quote:
Originally Posted by ServerManagement
Here's the real story with 'swflnetworks'

On 11/8/05 he contacted us first asking if we can provide him with free support!
Then when we said no of course, he asked if we can do a one time fix for $5!
Then again when we said no of course, he asked if he can pay $29, and then we refund $24 when we are done! Obviously we said no. Our prices are more than fair, regardless, you should not be bargaining with any real company, it's not like you are at a flea market. So he signed up anyway, and the account was setup but his credit card declined so his account was never active to let him submit tickets.

Then on 12/29/05, he sends us his resume asking if he can work for us.

Then later that day on 12/29/05, he signs up with us and pays $29. He submits 3 tickets by the second day his account was setup which was 12/30/05, and then on 2/1/06 he emails asking for a refund, and he didn't even say he was disatisfied, he just said he didn't need our service anymore. Obviously his predisposition was to get a refund in the first place, by the conversation we had months prior with him. He even told us as an incentive for us to refund the amount was so he can join our service again a few months later with more servers then!

Thanks 'e-places', you are correct, it is the customers responsibility to cancel the paypal subscription, it's not like a credit card where the merchant can pull the funds, paypal sends the funds. Or at the very least, the customer has complete control over cancelling the paypal subscription at their own will. But even if some people may think it is our responsibility to stop the subscription, 'swflnetworks' emailed us requesting to cancel AFTER the paypal subscription had already renewed. So even if we were the ones that were going to cancel the subscription, there was no way for us to know to cancel it when he only told us AFTER the paypal subscription renewed. Of course if he cancelled before the subscription renewed, we would've given him a refund.

Btw, when I confronted him about his original contact with us on 11/8/05, he denied it was him even though it came from his same exact email address and was signed by his same name, he claimed it was his cousin using his computer at that time. When I asked him why didn't he submit a ticket to us to request cancellation before his account renewed, he said his login did not work, I asked what login are you using, he showed us the login from the account that was setup on 11/8/05 that he just said minutes ago was not done by him!
Listen Ethan (I'm guessing this is),

I have no reason to lie about me signing up on the 12/29/05, I, me, myself, did sign up on the 29th of December. I keep login details on my hard drive of a personal computer that is not connected online, when I don't have any records of them because I'm either too busy or too tired to put them on, I go by email records, and yes I didn't bother looking at the date, shoot me.. PSM was one that I didn't have any record of on my hard drive prior to that. If what you said was Me, (who in fact WAS my cousin)trying to sign up in November, don't you think I'd know how to work my own credit card? Does that ever tip you off? Did it ever tip you off that the "Verified by VISA" that I'm required to use for security purposes each time I use the card was declined? (And yes, I found out about all the things that failed AFTER I'd cancelled my card (on December 16th mind you after he started using my card for other things like computer parts, PayPerView, and Pornography (as if that wasn't bad enough), had records sent to me, and questioned him about it.

I am not the type to create tickets to distress my dis-satisfaction, or even create threads here at WHT like some do, to distress my dis-satisfaction. And I never remember reading in the TOS where it requires me to create a ticket to show my dis-satisfaction.

The fact that I never asked you to do anything else before requesting a refund didn't tip you off?

If I'm just trying to rip you off, why would I go directly to Jonesolutions, to have them RE-DO everything?

If you go to BestBuy, buy an item, then come back a day later and ask for a refund, they don't say "Well, you didn't make a phone call to tell us your dislike for the product.." or "You didn't fill out our survey (I hate them annoying little things when I'm trying to work and get things done) to tell us your dislike for the product." They take it, and they refund you. In and out in 2 minutes.

Let that one dribble for a while.

  #9  
Old
Disabled
 
Join Date: Dec 2004
Location: Southwest Florida
Posts: 955
Quote:
Originally Posted by e-places
Not to go on about the rest of the post but it's your responsibility to close your subscriptions. Not theirs
An honest and true company wouldn't keep money that they didn't even work for. Again, in the TOS, there is no mentioning of it being the customers responsibility to close subscriptions.

  #10  
Old
.
 
Join Date: Sep 2003
Posts: 3,662
Nice to see the other side of the story. It is indeed clients responsibility, the intentions of the client were clear - not to pay in the first place. And indeed, you really shouldn't be bargaining when the price is so low in the first place. That is just plain cheap. The security work PSM have carried out has to got to be one of the best i've seen. And the optimisation work really did improve our server performance dramatically.

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  #11  
Old
Disabled
 
Join Date: Dec 2004
Location: Southwest Florida
Posts: 955
Quote:
Originally Posted by stealthdevil
Nice to see the other side of the story. It is indeed clients responsibility, the intentions of the client were clear - not to pay in the first place. And indeed, you really shouldn't be bargaining when the price is so low in the first place. That is just plain cheap. The security work PSM have carried out has to got to be one of the best i've seen. And the optimisation work really did improve our server performance dramatically.
For one thing, you don't even know the work that was being "bargained". As Ethan felt the need to leave that out to make it sound like I wanted him to do the whole list for $5. I needed php recompiled, as I couldn't do it, due to I had to leave for my uncles funeral that was 5 states away, the only thing I had handy on me was a palm pilot, kinda hard to recompile php on a palm pilot.

THAT was the work that was being "bargained".

And again, had you read my last post, WHY IF MY INTENTIONS WERE NOT TO PAY, WOULD I GO TO JONESOLUTIONS TO HAVE THEM RE-DO EVERYTHING?

That doesn't make sense. I never asked THEM for a refund. Because I was actually SATISFIED with JS's work.


Last edited by swflnetworks; 04-30-2006 at 10:05 AM.
  #12  
Old
.
 
Join Date: Sep 2003
Posts: 3,662
Quote:
Originally Posted by swflnetworks
For one thing, you don't even know the work that was being "bargained". As Ethan felt the need to leave that out to make it sound like I wanted him to do the whole list for $5. I needed php recompiled, as I couldn't do it, due to I had to leave for my uncles funeral that was 5 states away, the only thing I had handy on me was a palm pilot, kinda hard to recompile php on a palm pilot.

THAT was the work that was being "bargained".

And again, had you read my last post, WHY IF MY INTENTIONS WERE NOT TO PAY, WOULD I GO TO JONESOLUTIONS TO HAVE THEM RE-DO EVERYTHING?

That doesn't make sense. I never asked THEM for a refund. Because I was actually SATISFIED with JS's work.
Look, I'm not here to debate the ethics and morals of PSM. I have had first hand experience with them and I am basing what I have said on that first hand experience. I have billing issues with them as well as other things. But ultimately, I am more than satisfied with the services they have provided me thus far.

The issues you have mentioned have no influence on the fact that they are competent techs and know what they are doing. If you think they stole your money etc. then that is your opinion, I am not debating that, I have no way to provide or disprove what you are saying and based on my experiences, I will continue to recommend them to everybody. I am satisfied, and to me, that's all that matters.

__________________
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  #13  
Old
Disabled
 
Join Date: Dec 2004
Location: Southwest Florida
Posts: 955
Quote:
Originally Posted by stealthdevil
Look, I'm not here to debate the ethics and morals of PSM. I have had first hand experience with them and I am basing what I have said on that first hand experience. I have billing issues with them as well as other things. But ultimately, I am more than satisfied with the services they have provided me thus far.

The issues you have mentioned have no influence on the fact that they are competent techs and know what they are doing. If you think they stole your money etc. then that is your opinion, I am not debating that, I have no way to provide or disprove what you are saying and based on my experiences, I will continue to recommend them to everybody. I am satisfied, and to me, that's all that matters.
That's fine. What's good for some people is not good for another. I'm not holding you back from recommending them.

But yes, I will admit, Myself and Ethan left a few chunks out of the story, and when people jump to conclusions saying it was my INTENTIONS not to pay, that's what gets me off. I didn't sign up for PSM to rip them off, I signed up for PSM to get a job done that I could feel comfortable with, which is just something I didn't receive, which is why I had to go elsewhere.

  #14  
Old
Newbie
 
Join Date: Mar 2006
Posts: 23
ive been with them for a month been v happy and got more than my moneys worth so far im also going to add my other servers when they go live i just wish they looked after DA servers aqs well

any way for there price they are well worth it and saves me stress and time which makes it even better

  #15  
Old
Junior Guru Wannabe
 
Join Date: Oct 2004
Posts: 47
Too bad they do not support FreeBSD. So far I've no problem with them.

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