Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Equonix [issues] [Merged]

[caracal]

I've been down for over 5 hours with no response from them...

Anybody else have their server down or is it just mine?

[Rasheen]

Its just your server im guessing. Contact mark.

[caracal]

who is Mark?

I submitted a support ticket and PM on here 4 hours ago without a response yet.

[Ryan Smith]

Mark is the owner of Equonix. mark@equonix.com

[Rasheen]

The owner his email is mark@equonix.com

[caracal]

ah..

Wish they had a phone.. 4 hours for a reboot is just pathetic. (and it's not even done yet)

also tried Mark, but...
<mark@equonix.com>:
66.79.189.1 does not like recipient.
Remote host said: 550 sorry, no mailbox here by that name. (#5.7.17)

[Ryan Smith]

telephone: 206.338.2874
Fax Machine: 206.333.1531
(listed on there website)

[caracal]

i mean a phone that they answer..
what's the point of leaving a voice mail.. that's just like e-mail.

[Ryan Smith]

Equonix seems like they are a not so good company. They seem to have many bad reviews. Maybe you should try looking for a server somewhere else?

[caracal]

well lets see what happens.. somehow the first support ticket was marked priority low even though i Remember selecting critical..

I just submitted another critical one... hoping for a response. If another hour goes by again then it's obvious there is nobody there.

My previous ticket was submitted around 5-6 and it's now 10:30.

[RyanD]

Mark is a one-man show

he's also 16

His mom probably grounded him from the computer... good luck.

[caracal]

ahh great...

[Ryan Smith]

Originally Posted by WireSix

Mark is a one-man show

he's also 16

His mom probably grounded him from the computer... good luck.

I don’t mean to be harsh or anything, but you seem to have a lot of posts about him only being 16, and grounded form the computer from his mom etc. but have you ever found proof that he is only 16? Can you show us the proof?

[caracal]

well, still nothing after 45 mins on the critical ticket..

[RyanD]

Originally Posted by SSX Host

I don’t mean to be harsh or anything, but you seem to have a lot of posts about him only being 16, and grounded form the computer from his mom etc. but have you ever found proof that he is only 16? Can you show us the proof?

only from his own messages, just do some searches his entire existance is questionable. The age and other things that people say about him come from statements he's made to his customers He's 16, he works for HP in their datacenter, blah blah blah.

Obviously something isn't right, we see atleast one of these posts a week where they are unreachable and unresponsive for large amounts of time. Anyone who has been around for long enough knows that is an all too common occurence with a kiddie host.