Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : Solar VPS Bad And Funny

[BiLHost]

Hi,

We are a hosting company in Turkey.And we are using VPS since 5-6 month.Before one month ago we were working with Solar VPS.We had a VPS with 512 MB of RAM at Solar VPS.

But 2 months ago we started to have problems with this VPS.It was always showing %100 CPU and RAM usage at Virtuozzo.We have opened some tickets about this matter in the month but they always said "You must upgrade your package."

But before having this problems,we didnt make any changes at server.And didnt open any new accounts.The server which was working well was started having problems suddenly.And they always said "There is nothing we can do.You need to upgrade your package."

And they couldnt solve this problem.And we had to argue a lot with our customers in this month.And we decided to change our provider.Our payment date for Solar VPS was 28th of each month.And they give their customers 5 days to pay the invoices.And at 5th day,we ordered a new VPS from Hosteasier.Then transferred all the accounts to our new VPS.Our new VPS has the same specifications with the one at Solar VPS.And it is working well in Hosteasier.It has been a month and we havent had any problems.

After transfering the accounts,we didnt tell this to Solar VPS because we thought that "we havent made the payment and they will cancel the service automatically"

After 5-6 days,we had an e-mail from Solar VPS.And it says:

Dear Baris Turkay,


This is a manual reminder in that your account is now overdue with us and we would
ask that you do make payment to avoid service cancellation. We do understand that
sometimes that money can be an issue so if you are having trouble paying please
contact us so we can work something out. We do hope that you would look to make
payment soon.

Best Wishes

Bob + Ross and the rest of the SolarVPS Team

And we answered this e-mail by saying:

Hi,

I am sorry,but i have ordered a new VPS at another company.And now i am
using it.You can cancel my account.Thanks a lot for all your help while i
was with you..

And they answered by saying:

Baris,
This invoice was for service beginning February 28, 2006. We did not receive any cancellation request from you on or before February 13, 2006, therefore, this payment is still due and will remain on your account until it is paid. Please note our cancellation policy: https://support.solarvps.com/index.p...icleid=1&nav=0

Please make payment on this invoice as soon as possible.

Thanks.


Ross Brouse : Solar VPS LLC : Windows and Linux VPS
email: support@solarvps.com tel: 302-351-2101 free: 800-799-1713
www.solarvps.com : support.solarvps.com

And this invoice is still in my account.My billing account and support account are still open and the invoice is still in my account.And the funniest thing is,the server is still open and they have created a new invoice for this month.And they want me to pay this..

I dont know why they are doing this..They write "This invoice was for service beginning February 28, 2006" and this means for the month March.But i havent used their service in March.I only used 5 days.And they want me to pay the whole month.It is so funny.

[Milovan]

Originally Posted by BiLHost

But i havent used their service in March.I only used 5 days.And they want me to pay the whole month.It is so funny.

They do have a cancellation policy to which you have agreed during the signup. It's as if you ordered a pizza, ate one slice and gave the rest of the pizza to the delivery guy without paying for it.

Can't blame them, really.

[BiLHost]

If they want a fee for this 5 days i pay it..But i cannot pay for the whole month..

What if i said "i want to cancel my account" 15 days before?

There is two options.

One is,they would cancel it at that day.Second is,they would be bad at me and wouldnt give me support or etc.

And both these two options are bad for me..

[macdonaldp]

Originally Posted by BiLHost

If they want a fee for this 5 days i pay it..But i cannot pay for the whole month..

What if i said "i want to cancel my account" 15 days before?

There is two options.

One is,they would cancel it at that day.Second is,they would be bad at me and wouldnt give me support or etc.

And both these two options are bad for me..

Maybe you should be asking them the question instead of us. You can't blame them for not assuming that you want to cancel your account.

[jayglate]

You agreed to their TOS when you signed up. Basically you are trying to cheat them out of their money. Pay them the months bill and submit a PROPER cancellation request per their TOS.

[yellowcar]

Originally Posted by BiLHost

After transfering the accounts,we didnt tell this to Solar VPS because we thought that "we havent made the payment and they will cancel the service automatically"

Manners cost nothing!

Why didn't you tell them? Do you not read terms and conditions when you sign up for services? Why would they cancel the service automatically? They are not mind readers!

Pay your invoice and in future read TOS and never assume anything

[yellowcar]

Originally Posted by BiLHost

What if i said "i want to cancel my account" 15 days before?

There is two options.

One is,they would cancel it at that day.Second is,they would be bad at me and wouldnt give me support or etc.

And both these two options are bad for me..

Rubbish! It clearly states on their website under Early Termination "Customer also acknowledges that a minimum of 15 days cancellation notice prior to the following renewal term must be given in writing to Solar VPS or the Customer will be responsible for full payment of the following term."

If you had used the correct procedure for informing Solar that you wanted to cancel, and gave them 15 days notice you would not have been liable for full payment of the following term!

There are no excuses on your part.

[jpara]

Originally Posted by macdonaldp

Maybe you should be asking them the question instead of us. You can't blame them for not assuming that you want to cancel your account.

You didn't read your TOS and then come in here expecting people to be sympathetic. Most contracts have termination clauses that need to be followed. If your customers didn't follow your policies you'd want them to pay as well. Always read the fine print.

[stooley]

I love people who think things with just "go away" if they don't pay them...........sounds like you are owing solar a few bucks there bud......a little reading would have saved you some time and money.

[spaethco]

Originally Posted by BiLHost

I dont know why they are doing this..They write "This invoice was for service beginning February 28, 2006" and this means for the month March.But i havent used their service in March.I only used 5 days.And they want me to pay the whole month.It is so funny.

Ok, so you signed up for an account with them, and during the order process you selected "Yes" for the "I have read and agree to the Terms and Conditions of Use." section where they clearly define what their cancellation terms are. Now that you have decided to cancel, why would you think that legal agreement would not apply to you?

It's possible you have a valid concern with the performance issue, but I don't think you've presented the whole story here. I've had a 256meg Linux VPS with them since November and performance has been solid, except for the times they are dong system-wide backups it slows down a bit. Just because you didn't open any new accounts doesn't mean that one of your existing clients didn't load up some resource-intensive scripts.

Eric

[macdonaldp]

Originally Posted by jpara

You didn't read your TOS and then come in here expecting people to be sympathetic. Most contracts have termination clauses that need to be followed. If your customers didn't follow your policies you'd want them to pay as well. Always read the fine print.

Huh??

I'm not sure why you decided to quote me. Was my post too sympathetic? I didn't mean it to be...honest.

[cyberturk]

Packages or Services cancelled less than 15 days prior to the next billing date will be charged for the following billing cycle

15 days very long time period

[macdonaldp]

Originally Posted by cyberturk

15 days very long time period

Some places require 30 days notice.

[antimon]

Well,

I've been with SolarVPS for 3 months. All i can say is, they have great support and network. I had a windows vps package 3 months ago, recently wanted to switch to linux. Support department helped me on the procedure and waived the 15 day account termination notice policy as i was switching between packages. I've sent a couple of support tickets in last 3 months (mostly questions) and got responses in 1 - 10 minutes.

I can suggest SolarVPS to anyone who can read and understand a tos policy...

[BiLHost]

You are right in some cases because you only think about TOS.

But you forget something..

I paid them extra management fee to manage my server.At first times they were really perfect.The support was good.But at the last month,i had a lot of problems with the server and all i heard from them about these problems is "You must upgrade your server."

I didnt open any new account in the last month.And the server started having problems suddenly.You may be right by thinking "Maybe one of your existing accounts loads the server"

But i transfered all the accounts to the new VPS at Hosteasier.It has the same specifications.And the server load was too low and the server was quite fast..And it has the same accounts.

So why i must pay for a service that i not got?