We are a hosting company in Turkey.And we are using VPS since 5-6 month.Before one month ago we were working with Solar VPS.We had a VPS with 512 MB of RAM at Solar VPS.
But 2 months ago we started to have problems with this VPS.It was always showing %100 CPU and RAM usage at Virtuozzo.We have opened some tickets about this matter in the month but they always said "You must upgrade your package."
But before having this problems,we didnt make any changes at server.And didnt open any new accounts.The server which was working well was started having problems suddenly.And they always said "There is nothing we can do.You need to upgrade your package."
And they couldnt solve this problem.And we had to argue a lot with our customers in this month.And we decided to change our provider.Our payment date for Solar VPS was 28th of each month.And they give their customers 5 days to pay the invoices.And at 5th day,we ordered a new VPS from Hosteasier.Then transferred all the accounts to our new VPS.Our new VPS has the same specifications with the one at Solar VPS.And it is working well in Hosteasier.It has been a month and we havent had any problems.
After transfering the accounts,we didnt tell this to Solar VPS because we thought that "we havent made the payment and they will cancel the service automatically"
After 5-6 days,we had an e-mail from Solar VPS.And it says:
Dear Baris Turkay,
This is a manual reminder in that your account is now overdue with us and we would
ask that you do make payment to avoid service cancellation. We do understand that
sometimes that money can be an issue so if you are having trouble paying please
contact us so we can work something out. We do hope that you would look to make
Bob + Ross and the rest of the SolarVPS Team
And we answered this e-mail by saying:
I am sorry,but i have ordered a new VPS at another company.And now i am
using it.You can cancel my account.Thanks a lot for all your help while i
was with you..
And they answered by saying:
This invoice was for service beginning February 28, 2006. We did not receive any cancellation request from you on or before February 13, 2006, therefore, this payment is still due and will remain on your account until it is paid. Please note our cancellation policy: https://support.solarvps.com/index.p...icleid=1&nav=0
Please make payment on this invoice as soon as possible.
Ross Brouse : Solar VPS LLC : Windows and Linux VPS
email: email@example.com tel: 302-351-2101 free: 800-799-1713
www.solarvps.com : support.solarvps.com
And this invoice is still in my account.My billing account and support account are still open and the invoice is still in my account.And the funniest thing is,the server is still open and they have created a new invoice for this month.And they want me to pay this..
I dont know why they are doing this..They write "This invoice was for service beginning February 28, 2006" and this means for the month March.But i havent used their service in March.I only used 5 days.And they want me to pay the whole month.It is so funny.