Mail Problem: Socket Error: 11004 - What is the fix?
I have a small question that I would like to ask. Although it is small, it is extremely important that I get this fixed as soon as possible. These are the two error messages that I get when I am trying to send/receive emails from a mail account hosted on cPanel/WHM server. (firstname.lastname@example.org)
The host 'mail.genec-lori.com' could not be found. Please verify that you have entered the server name correctly. Account: 'email@example.com', Server: 'mail.genec-lori.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11004, Error Number: 0x800CCC0D
The host 'mail.genec-lori.com' could not be found. Please verify that you have entered the server name correctly. Account: 'firstname.lastname@example.org', Server: 'mail.genec-lori.com', Protocol: SMTP, Port: 465, Secure(SSL): Yes, Socket Error: 11004, Error Number: 0x800CCC0D
I would like to know how to fix this error. I have already verified that the server name and account settings are correct. I have also tried using port 25, which also failed, so I went ahead with the SSL port 465, which also gave me the same problem.
How do I fix this problem?
Thanks in advance for all the help. I extremely appreciate your time and response.
This would be a inconvenience to my customer's end. Is this because the customer just moved in with me from another host and maybe his DNS is not fully updated on his end? He can access FTP servers and his site, why not his mail? Why does he have to use his site IP to access his mail?
Basically I am willing to make any "understandable" changes on my end to help this user and solve his/her problem. Please assist me as I am completely lost in this small email problem. I do not believe port 25 is blocked on his/her end, because they told me that they can use email from other hosting companies.
Hey, just as a bit of troubleshooting - i can connect to port 25 and 110 succesfully, meaning that there is no real problem with ports or connections. Starfinder is correct, mail.genec-lori.com is not setup properly. You can check it yourself using dnsstuff.com or dnsreport.com