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Run! Don't walk from micfo, RUN!

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  #1  
Old 03-09-2006, 01:43 PM
Technocrat Technocrat is offline
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Run! Don't walk from micfo, RUN!


I hardly know where to start, but Micfo has turned into a company you should stay away from at all costs.

When I signed up with them more than a year ago, they were great. Fast speeds, good support, and a referral program that was rather generous. Then something happened.

I am not sure where they went off the tracks. I would guess it’s because they got greedy and started to oversell. They also started to upgrade everyone’s accounts to give them more space and bandwidth. Some where around then is when things went badly.

Speed and down time started becoming a huge issue. They were ungodly slow. After complaining they told me they were going to move me to a “VIP” server. Though the speeds were better, it was still below average in my opinion. Plus there was still down time at least once a week.

Then one day I started getting file errors on all my sites (I had 5 domains hosted on the same account). After looking around I noticed that random files were missing. It wasn’t like someone hacked me unless they wanted to be annoying. It was 1 file here, 1 file there, and it was almost every folder. Like a HD was going out or there was corruption.

They claimed that the problem was not on their end. Ok fine what ever, I don’t think that was true, but it’s not like I could prove it. So I wanted a restore. That was an ordeal. It was like I was asking them something that was overly complex or something.

Then a few weeks after that one of my sites were getting a 403 error. I went to check and the folder had been CHMOD so the public didn’t have access. I tried to change it back but the site, FTP and cpanel was so slow that it took me honestly almost an hour to get in to change it.

That was the last straw. I started moving all my important sites off their service. I only left behind 1 dead site and 2 personal sites that were kind of stagnant.

Then recently they started to move to new servers (gee I wonder why?) and datacenter. Now with the 2 personal sites I don’t go there often because they just hold pictures really. So about a month after the server move I went to one of them to add new pictures and I got the good old cpanel no site message.

So I go to check and well it’s gone, all of it. The site’s folder, the site’s DB, even the domain DNS entry. WTF! There was also missing DBs. So I question them and I get again, we don’t know, it’s not our fault. Of course since it’s been over a month they have no backup.

Is it possible someone hacked the site, yes of course. But I did change my password and really why? It’s not like they defaced it or used it for anything they just made it go down? I think it’s more likely that they didn’t transfer everything.

The same type of problems plagued my father’s site. So I started to move him to a new service. I asked Micfo for the domain name access (yes I registered it with them, stupid!), so I could change the DNS. It was like I was speaking Spanish to them.

They kept saying that the site was fine, here is your login info for the cpanel, etc. When I finally said no I want it so I can leave, they sent my account to be canceled, but did not give me access to the domain.

So the site goes dark. I keep putting in tickets saying that I want access to the domain ASAP. 16 hours later the site is still down and I still cannot get access to the domain. With in the last hour, my account was completely canceled, so I can no longer gain access to the ticket area. Nice job people! So now I am cut off from them and getting my domain with out calling them.

I can still earn $100 if I refer one more person to them. I would not do that to anyone, even my worse enemy. Stay away from them!

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  #2  
Old 03-09-2006, 01:52 PM
Serdar Serdar is offline
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Join Date: Mar 2005
Posts: 31
They were just like this almost two years ago I had mostly same problems with Micfo. I am glad I am not a customer of Micfo anymore. Every time I called tech support I had huge headache after phone conversations, occasionaly they didn't answer the phone anyway

Hope you find a better place to host your sites

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  #3  
Old 03-09-2006, 01:59 PM
wildbest wildbest is offline
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Join Date: Jan 2006
Posts: 137
Stay away from hosting companies that have not been on the market for at least 3 years. You can experiment of course, but if you have a complicated, database backed application with a lot of customers, stay away from newly created companies.

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  #4  
Old 03-09-2006, 02:24 PM
Amir Amir is offline
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Location: New York, NY
Posts: 667
They didn't give you your domain? Do you have any ticket ID? Also what's the domain that is held 'hostage' ?

- AG

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  #5  
Old 03-09-2006, 02:26 PM
Amir Amir is offline
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Quote:
Originally Posted by wildbest
Stay away from hosting companies that have not been on the market for at least 3 years. You can experiment of course, but if you have a complicated, database backed application with a lot of customers, stay away from newly created companies.
I see you're fairly new on WHT. Based on what you made such a comment my newbie friend?

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  #6  
Old 03-09-2006, 02:34 PM
wildbest wildbest is offline
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Quote:
Originally Posted by Amir
I see you're fairly new on WHT. Based on what you made such a comment my newbie friend?
... based on my experience, my web hosting master friend.

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  #7  
Old 03-09-2006, 02:41 PM
ArtieFishill ArtieFishill is offline
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Join Date: Jul 2002
Posts: 1,519
Quote:
Originally Posted by wildbest
Stay away from hosting companies that have not been on the market for at least 3 years. You can experiment of course, but if you have a complicated, database backed application with a lot of customers, stay away from newly created companies.
This coming from a noob with $1.99 hosting in his signature. Please...

If that's the kind of hosting options you look for, then you deserve bad experiences.

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  #8  
Old 03-09-2006, 02:52 PM
wildbest wildbest is offline
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Posts: 137
Quote:
Originally Posted by ArtieFishill
This coming from a noob with $1.99 hosting in his signature. Please...

If that's the kind of hosting options you look for, then you deserve bad experiences.
Oh, well, I see you are a respected member of WHT that likes to ... on noobs

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  #9  
Old 03-09-2006, 03:07 PM
ArtieFishill ArtieFishill is offline
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Join Date: Jul 2002
Posts: 1,519
only ones who make stupid generic posts, especially ones that insult me and dozens of other hosts on WHT.

Just because a host hasn't been around for 15 years doesn't mean that they are bad, unrelaible,etc...they are no more a problem then hosts that have been around for ages and have become complacent and feel that since they have a lot of clients, don't have to offer good service due to volume.

And $1.99 hosting is a joke. I stand by that. That's the problem with both hosts and cheap clients who what premium service without paying for it.

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  #10  
Old 03-09-2006, 03:19 PM
wildbest wildbest is offline
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Quote:
Originally Posted by ArtieFishill
only ones who make stupid generic posts, especially ones that insult me and dozens of other hosts on WHT...
I didn't want to insult anyone on WHT. Please, accept my appologies.

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  #11  
Old 03-09-2006, 03:36 PM
ArtieFishill ArtieFishill is offline
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same here

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  #12  
Old 03-09-2006, 04:05 PM
IH-Rameen IH-Rameen is offline
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Join Date: Sep 2003
Posts: 3,527
Micfo puts 200 customers on each server according to the Micfo website..

Let's say on average, each account works out to:

10,000 MB Space
500 GB Bandwidth
(this is the middle plan).

So basically, each box is supposed to have a : 2,000,000mb hard drive
and process 100,000GB of bandwidth every month running at full capacity. They must have more than one server, so I guess each server is completely over-killed before investing in a new one..

Considering the problems you had, i'm really not suprised...

What suprises me is did you not stop to think about all this before signing up?

A quote from the micfo that states how they don't pack the servers:
Quote:
some web hosting providers are forced to overload their servers, filling them with the maximum number of websites possible. Unlike other hosting providers that can have up to 700 customers on just one server, Micfo has always limited the amount to a maximum of 200 accounts. Even with these small numbers, some websites are so successful that they still need an alternative to the traditional shared hosting packages.
Lol, whatever....

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Last edited by IH-Rameen; 03-09-2006 at 04:09 PM.
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  #13  
Old 03-09-2006, 04:11 PM
Amir Amir is offline
divine hosting experience™
 
Join Date: Aug 2002
Location: New York, NY
Posts: 667
I love WHT. No wonder why many of valued members don't even bother wasting their time here.

- Good luck everyone.

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  #14  
Old 03-09-2006, 04:29 PM
KGIII KGIII is offline
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Join Date: May 2002
Location: NE USA (Almost Canada)
Posts: 990
LOL - That's funny? Really... All hosting companies had to be new at one point?

My hosting "business" has been up and running only a month and, well, yet I've been in the "industry" for a long time. Of the few clients (mind you we're pretty specific and don't use the word cheap or even inexpensive anywhere on the site if I recall) we have we've not had one single complaint. We know that we'll run at a loss for the first year or so, we expect that and have planned on it. We researched everything carefully with the intent of doing exactly as we are doing. We spent nearly a year creating a business plan and the funding was already in place and easily available. We (really it was me at this point for this part) then pinged hundreds of hosting companies and plagued their support and asked every single question we could think of while keeping all the responses and assigning them weights based on feature set, reliability, speed of support, and numerous other things such as (believe it or not) personal impressions.

From there we weeded out companies, old and new, and came to a list of ten. We then harassed the ever-living snot out of them until we found a company we felt we could trust not just with our data but with our reputations. Only time will tell if we made the proper choice. If we did not we have the capacity and funding to move to someone new with a nearly seamless process that's already in place and well rehearsed.

We have a clearly written terms of service with policies to cover each and every thing we could think of. We have structured the plan prices to cover only the majority of the expenses and our time is mostly all considered "losses" at this point. We intend to grow the business, indeed as we do the prices and features will increase - err and the layout as well will improve - until we reach our ultimate goal...

"What are we going to do tomorrow night Brain?"
"The same thing we do every night Pinky, try and take over the world!"

Actually we paid so much to host the main site that it only made sense to simply pay a bit more and then resell what we don't use and to offer some features that weren't offered by the other hosting companies (or at least not done very well) so the loss is minimal other than the time that this project is eating up which was, of course, accounted for in the initial business plan. So far I'd say we're doing good and have absolutely every intention of remaining in the business regardless of the fantastic expectations of wealth and good looks.

Though I did stoop to the level of an eBay ad but I figure the price of the ad covers the exposure and the additional ranking/listing in the search engines.

KGIII

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  #15  
Old 03-09-2006, 04:29 PM
Quartz Quartz is online now
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Posts: 2,304
Quote:
Originally Posted by ArtieFishill
This coming from a noob with $1.99 hosting in his signature. Please...

If that's the kind of hosting options you look for, then you deserve bad experiences.
Are you telling me you're going to pay $10 for 50MB/1GB space? As i'm sure the price and plan would match each other and i'm sure such plans are out there.. shouldn't be that ignorant :\

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