I emailed them yesterday about an error I have got with Fantastico, if I click on the link in side cPanel I get the following error: "Parse error: parse error, unexpected ';' in /tmp/cpanel_phpengine.1141835154.265629779.68151754798 on line 102"

Does anyone have experience with their tech support because a few of things seem to not work with my account, do they take their time in fixing things?