You have all probably have bad experiences with web-hosts in particular resellers but I think this lot take the biscuit.
used to offer reselling packages for £10 a year. We were quite new at the time and saw this as a great opportunity so we signed up and all was well.
Just two weeks in the server was done for 3 days solid.
At Xmas the server went down on the 20th December 2001 guess when it was working again........................27th January 2002!!!. We lost so much money due to this we left.
They gave their customers no information during that period but did leave a “manager” who later told everyone "I am only 14 years old and have no idea please don't get mad or I will lose my job".
The owner of esite sold to a new lot who have since taken over I think you can see why.
They got new servers and did not even tell us for DNS changes so our sites were down again.
Once the DNS was updated they had lost some of our sites!.
As some of the sites were in PHP the MY SQL databases had to be copied but they evidently did not know how to do this. We requested support and got this reply.
"We are deleting your accounts as of 17th May 2002"
That was it nothing else.
Does it not seem that these people buckle under pressure?. Just one simple support request and they delete all our accounts.
I am surprised to see they are offering new reseller packages and hope new resellers don’t get their fingers burnt.
We now have accounts with MC Host and VO who have been excellent apart from a little hickup with MC Host this week which has since been sorted through Marc from MC Hosts knowledge something esite can learn from.