Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : Mosso.com - Information Thread

[keith70]

I started this Topic to discuss the new www.mosso.com hosting platform.


Goodpoints:
80GB of webspace
2000GB of bandwidth
Rackspace.com - backed.
Can provide support for our customers.
Can provide billing.
100% SLA
Windows and Linux hosting.
24x7 True Human USA support.


Badpoints:
Control panel does not offer a lot of features.
Dont offer dedicated IP's
Dont offer SSL
Dont offer private name servers.



Please post your good points and bad points, and I will keep updating this thread.

[layer0]

My personal opinion is that it is a very good concept and perfect for web designers that don't want to have to worry about the hosting portion of their services, but I doubt this product offering is enticing to the general reseller market as private name servers, etc. like you said are not available. They also have a proprietary control panel which isn't that good due to the fact that most prospective customers are used to cPanel or other popular control panels.

All in all, Mosso is a great idea but it only attracts a small portion of a huge market.

[JordanSS]

elix... I believe that the webdesigners will not be very pleased to spend 100$ every month when they can have the same service with less.

Mosso would be great if they had cPanel or Plesk (I preffer cPanel) ssl and private name servers. Without that I do not believe I would sign with them. It is very interesting to see how this is going as they might become a VERY important player in the market (RACKSPACE is a big plus for them).

[MyDigitalHost]

I for one am very intriqued by Mosso's offerings. What stands out particularly is their toll-free phone and chat support for my clients ($3/month per client) and billing for my clients ($2 per client or 4%).

I've spent some time on chat with Mosso to ask more about thier offerings. It is a proprietary control panel. As of right now, you don't have access to a "file manager" like you do with cPanel. There is no automatic signup for clients. You have to enter your clients manually for billing. You're still in a "shared" environment, so unlike VPS, you're not guaranteed ram or cpu usage. They'll cut off your site like others will if you get temporary spikes in traffic that affect the other mosso clients.

The person I was in chat with did say that a file manager was in the works and would be offered soon. All that being said, I think that if they up the offerings with their control panel, to at least have the same functionality as cPanel or Plesk, then they will be a major contender for my reseller business..

[mrzippy]

We currently pay about $800/month for a clustered server solution directly from rackspace.

And now, according to mosso.com, we can get it for $100 month. That's pretty amazing.

I received an email response saying that private nameservers are going to be offered eventually... but they don't know if there is demand for it. So if you all (if you want this feature) could email them and ask for it.. they'll more likely implement it sooner.

Personally, I think the infrastructure they have setup is amazing. Redundant everything, clustering, etc... it seems like a pretty good setup for "high end" hosting.

The only thing that is unbelievable is the price. I don't know how they can do it for that little. I think I read somewhere they have a 60 second guarantee response for chat or phone, if you also purchase their support service...

If they can pull this off, then I think they'll be a major contender in the high-end reseller market space.

[keith70]

mrzippy...your right on everything you said.

botchka, you said "they'll cut off your site", I asked about this and they said they would not cut off your site, hence the 100% SLA.

jordanss, where can you get this type of service for much less?

[mrzippy]

Originally Posted by botchka

You're still in a "shared" environment, so unlike VPS, you're not guaranteed ram or cpu usage. They'll cut off your site like others will if you get temporary spikes in traffic that affect the other mosso clients.

Do you know this for fact, or are you just guessing?

The sales agent I spoke with claimed they have some customers who have active forums with a million hits/day, and no problems.

I specifically asked what they would do if a website "we" were hosting went crazy with traffic or cpu usage, and they said they would simply move the site to a new server if needed, and then let us know about the move.

If anyone has a different answer (ie: more then just your opinion), please feel free to post it.

[mrzippy]

Originally Posted by JordanSS

elix... I believe that the webdesigners will not be very pleased to spend 100$ every month when they can have the same service with less.

Please name one company that offers the same infrastructure for less then $100/month.

[layer0]

Originally Posted by JordanSS

elix... I believe that the webdesigners will not be very pleased to spend 100$ every month when they can have the same service with less.

Mosso would be great if they had cPanel or Plesk (I preffer cPanel) ssl and private name servers. Without that I do not believe I would sign with them. It is very interesting to see how this is going as they might become a VERY important player in the market (RACKSPACE is a big plus for them).

Mosso cannot be run on cPanel or Plesk. cPanel and Plesk is built to have one-server setups with everything running on that system. Mosso has seperate CLUSTERS to run one software - such as PHP, ASP, etc. I have a pretty good idea of how they are doing this and I do find it to be quite a reliable setup.

As mrzippy stated, there is not another company that can offer a fully clustered environment on a 100% SLA for $100/month - you will not be able to find that. Also look at the space-bandwidth : price ratio. You get a dedicated server's resources (if not more) at $100/month which sounds just about right.

Mosso is a GREAT idea, but it is NOT for the WHT crowd - most of the people here are in search for cPanel, Plesk, etc. But, the true market lies outside WHT. This is what Mosso is targetting and they definitely will appear as an eniticing choice for a reseller solution to that outside-WHT market.

Just my 2 cents.

[MyDigitalHost]

I don't normally just blindly offer my opinion on subjects like this since it could tarnish a companies reputation. That being said, I spoke to "Phil" yesterday and specifically asked him if my site saw a temporary spike in traffic, like from the digg effect, what they would do. He specifically mentioned that if it affected other clients, they would cut my site off and talk to me about it. He never mentioned that they had clients that had forums with millions of hits per day with no problems.

[layer0]

Originally Posted by botchka

I don't normally just blindly offer my opinion on subjects like this since it could tarnish a companies reputation. That being said, I spoke to "Phil" yesterday and specifically asked him if my site saw a temporary spike in traffic, like from the digg effect, what they would do. He specifically mentioned that if it affected other clients, they would cut my site off and talk to me about it. He never mentioned that they had clients that had forums with millions of hits per day with no problems.

What they said is a pretty standard practice amongst hosts, but if their cluster is really what they describe I doubt a site getting digged would affect the *overall* performance.

[DevelopAl]

Instead of site cut-offs I would be more interested in their spamming/phishing policies.

If one of my customers has unsecure phpbb and gets hacked, and is phishing will they shut off his account or all of my customers?

Same with spamming, etc. Will they handle it on a domain by domain basis or all clients pay for one?

That would be my biggest concern. I will contact them about this when I am ready to sign up, but the truth is they can say one thing and do another when faced with a problem.

[MyDigitalHost]

Originally Posted by mrzippy

Do you know this for fact, or are you just guessing?

The sales agent I spoke with claimed they have some customers who have active forums with a million hits/day, and no problems.

I specifically asked what they would do if a website "we" were hosting went crazy with traffic or cpu usage, and they said they would simply move the site to a new server if needed, and then let us know about the move.

If anyone has a different answer (ie: more then just your opinion), please feel free to post it.

I had actually spoken to mosso and was only offering up what they told me. No they didn't specifically say that it was a shared environment (it is). When I asked my question about high temporary traffic, it was never offered up that they have clients now that get "a million hits/day, and no problems". I was worried about my current sites because they sometimes get on digg and my current host just cuts off the site because they think it's a ddos attack.

Frankly, I don't appreciate the implication that I offered up nothing more than my opinion or guess, but thank you for the "permission" to post here if I don't offer up an opinion next time...

[reiteration]

Last time I looked rackspace was sitting on 99.846% network uptime so I take
the 100% SLA with a pinch of salt.

We offered a similar service over a year ago but people didn't seem that interested.

After all its still a shared system that you have little or no control over, but for
resellers who don't need this then it seems to be a good offer.

Why don't they tell you how many servers are in the cluster ?
Unlimited MySQL is NOT possible.
More info needed on SLA - what compensation is payed if they fail 100% ?

I must say though its a very nice looking site :-)


John

[tsotodeh]

The only disappointing featuer is the CP
It's not Userfrendly...

Althought its not important for some users,
NLB and clustering is more important
and The price is some thing unbelievable