nexpoint outage

DeltaAnime · #1 03-04-2006, 01:17 AM

Nexpoint seems to be offline for me, can anyone confirm?

~Francisco

LoginTech · #2 03-04-2006, 01:21 AM

My friend has a couple personal boxen there and they are not entirely offline but it looks like nexpoints core is seeing ~98.5% packetloss.....

perhaps a large DoS?

DeltaAnime · #3 03-04-2006, 01:28 AM

I'm not even getting PL, just flat off

~Francisco

LoginTech · #4 03-04-2006, 01:31 AM

well I have mtr running on it with a very long ttl and i was getting a 12 second response from the router and 700 from a server when the packet actually gets through.

reject · #5 03-04-2006, 01:37 AM

My boxes are down. But I guess you already know that, fran.

Someone call tech support.

DeltaAnime · #6 03-04-2006, 01:39 AM

I already called them and they weren't sure quite WHAT it was, tehy thought it was maybe a bad switch, we'll have to see I guess

reject · #7 03-04-2006, 01:41 AM

I've had outstanding uptime with them, so I'm sure they'd get this fixed real quick.

LoginTech · #8 03-04-2006, 01:42 AM

I tried calling but no answer, I'm hoping it's because they are feverishly working on the issue, on the upside their hold music is Jimmy Eat World so at least I didn't mind waitng lol

LoginTech · #9 03-04-2006, 02:12 AM

I'm able to access a machine now.

reject · #10 03-04-2006, 02:13 AM

Yup, me too. Nice work nexpoint.

LoginTech · #11 03-04-2006, 02:15 AM

Indeed, if it was a piece of networking hardware failing and it took about 1hr to solve i'd say thats pretty damn good.

DeltaAnime · #12 03-04-2006, 02:59 AM

Got this from one of their people just now -

-----------------------------------------------------------

Greetings,

On behalf of Nexpoint I would like to apologize for the recent outage and for any delay in response to phone calls or chat request, however, even though we have a 24 hour support team, when we have a hardware failure such as the one we just had, we put every available person on the task of resolving the issue as soon as possible. We value every one of you and your patience in letting us deal with the issue in a timely fashion.

Sincerely

Nexpoint Technologies Inc.

Tel: 866-NEXPOINT [639-7646]

http://www.nexpoint.net