I've been with vpsland.com for almost a month now with a windows vps and have not experienced any problems like this thusfar....and 3-5 hours response on a support ticket is pretty good in my opinion when my last provider would take over 24 hours just to send a reply. Just my .02 cents.
1 month ago , i order a linux vps , 3 days pass , more than (70 hours ) ,
i got a welcome mail .. ok .
i use them , because their site say : "All plans enjoy hosting on Advanced Dell Hardware .... duel Xeon ..... " ..
and when i login to the panel , check the system info , it just a P4 machine , and i ask them why , they told me "the server is best , light load .. so , it would be better for you .... "
I'm having the same problem with vpsland. Haven't had much downtime (luckily), but when I did have (and when I don't) - their support is probably the most irresponsive, slow and unfriendly I've come across. i've been with shared hosting providers (paying less than $5 a month) who were much quicker to respond and much friendlier than vpsland. I'm in the process of moving away from them
As anyone here who has tried WHP they will tell you that vpsland is not the worst. At least they answered your ticket. I have been trying to get ahold of WHP for a full refund of my payment for the past week, and yet they have refused to get back to me. I have called there support number, and left them a number to get back to me (which is toll free so they cant use that as a good excuse) multiple emails to them, and more. They outright refuse. So at least getting a response back from them is more the WHP does.
Sorry for posting this here, just had to get it off my chest that VPSLAND isnt the worst one out there.
If they are not working on the weekend they should specify it that if you order on weekend the order time would be longer. On their faq It only say 24 to 48 houre.. No exception about anything..
Lets see maybe tomorrow..
Michel Tremblay VP
Rent Game Canada inc.