I'd like to comment on some recent
DirectI/ResellerClub experience I've had.
In short.. They don't care!
Let me explain ..
I have a reseller account under a DirectI reseller. I receive lower pricing then the standard pricing offered on their website because of this.
Recently, my 'parent' disappeared! Because of the way DirectI works, I now have NO way to deposit funds into my DirectI/ResellerClub account, which means I can no longer register/renew domains!
I just contacted DirectI about the matter, and they informed me that basically 'oh-well'. They said there is nothing they can do. He tried to force me to signup directly under them and pay a $1000+ deposit. He gave me the usual run-down as to why I need to signup directly under them.
Luckily I have few domains registered under them. However, I can only imagine the catastrophe this could have caused if it happened later down the road.
He continued to tell me it wasn't his fault my 'parent' screwed me, and why should DirectI be responsible.
I'm going to continue to attempt to contact someone 'higher up' at DirectI and hopefully get this situation resolved. Perhaps this thread will help entice them to assist me.