Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : HiVeLocity [issues?]

[Virginia2006]

I am very glad i found this hosting forum to explain my total disgust, frustration and dissapointment with HIVELOCITY!

Setups are promised in 24-48 hours and take DAYS half of the time! Setups are usually done WRONG as asked. Try and Call their phone number after 5PM, its hard enough during the day as nobody will answer it .. and go into their support chat and you are talking with india and they will lie to you and tell you they are working in the DC and they are actually working in india.

Try and get hold of the owner, and he will duck your questions and wont have the courtesy to respond to your emails , and they will never put through a call to him.

The downtime is appaling and you can almost time it every day even if its for 5-10 minutes try and complain and they will try and blame LEVEL 3 and will assure you that they have made trouble tickets with level 3 which is a LIE.

If their network goes down, they will reboot your server without asking you or if you complain about bad latency they will reboot without asking you or warning you which causes data loss and if its windows it puts your applications down and when you complain about this they wont even APOLOGISE!

i have noticed that alot of people do put complaints in here because they feel it is their last resort and then because it is such a public place with so much traffic HIVELOCITY responds...

Maybe we should have created all our trouble tickets here in a public place as it seems the only way to get things done with these people.

Also i remember one time we were told by a support agent in the chat that the reason why he did not respond for 3 hours because he was back in the DATA CENTER, he must of taken a concord from bombay to Tampa florida.

Try and ask for a data center tour they will tell you there is no reason for you to go there...

I would like to hear from other people who share similiar experiences as there must be hundreads out there who had as much grief as we did. It will be interesting to compare notes and please lets not hear from all of the fans who continuesly stick up for them here because there is absolutely no way that there can be that many fans, if the service is that poor.


We eagerly to see other responses .

[FleZ]

Isn't it them that had a design contest here a long time ago? And the site never changed.

[bear]

Without proof these accusations from a first time poster don't hold much water.

[lumbyjj]

Just out of curiosity, if they say there is a problem with Level 3 and that they've put in tickets with Level 3, how do you know that they haven't? Also, how many servers have you had setup with them? How long have you had your server(s) with them? Also, most owners large datacenters are not accessible to all the customers. They generally have a large workload and do not have time to speak to every one of their thousand customers. That's what the staff is for.

[Virginia2006]

i simply came here because i saw how big of a forum it was and i had originally signed up because of seeing hivelocity's banners all over the place on this forum.

I have never posted here before in my life but because so many do post here i am sure that there are plenty more like me who have faced the same disgusting treatment as me and i am interested in hearing about their experiences. This is what a forum is, a place for discussion. THis is not a courtroom. No evidence needs to be presented and you are not the judge.

Once again others who have faced this treatment i would be interested in hearing from, not bashers of my thread.

[John Titor]

Does anyone else with Hivelocity experience 5-10 minutes of downtime every single day like the original poster stated?

[mkc]

So you go to a public forum, drag a company through the mud, then get mad when asked to present any form of proof for your long string of assumptions? You say you don't want to hear from any supporters of the company, and don't want to give anything more than rambling about what is wrong, and then expect to be taken seriously?

[Scott.Mc]

I agree with your live chat issue, they are outsourced and are very bad. I would avoid them at all costs.

They have latency issues if you do not adjust your duplex speed, none of their os images come with your duplex set on boot so if you reboot you are not on full duplex. I will agree that their setups are pretty bad, it's very rare to find them the same, all of the older ones came with LVM partions also but the newer ones they seem have to have learned how to create their own partions.

We have 16 servers at hivelocity and have done for the past 8 months now, maybe 9 months and they have not been all that great, but atleast they are starting to address the problems now.

I suggest you ask to speak to one of the company partners, such as Brian or even the GM Steve and they will have your issues looked into. Always worked for me.

-Scott

[Virginia2006]

I did quiet a bit of searching today and noticed the same thing over and over, somebody mentions hive being bad and the next thing you know is a bunch of groupies comes and defends them and alot of times its the same people. I am not going to post my personal info on this thread, i am not dragging any 1 through the mud. THis is a place of discussion , i am looking for people who have had similiar experiences and to discuss this with them. If you love hivelocity go ahead and post a love thread.


Thanks

[netscan]

Setups are promised in 24-48 hours and take DAYS half of the time!

Half of the time eh? What are we talking here... 1 out of 2 servers? 10 out of 20? 50 out of a 100?

[Scott.Mc]

Originally Posted by John Titor

Does anyone else with Hivelocity experience 5-10 minutes of downtime every single day like the original poster stated?

Not ever day however they do have frequent downtime issues, even for short bursts it still goes down.

Their new upgrade did seem to have fixed alot of things however just the other day they had the same problems again so obviously it has not. I have spoken to Brian numerous times and he lots of great plans for Hivelocity and that is the reason we have still stuck it out there. He is the one I contact when there is problems and they always get sorted after contacting him.

-Scott

[Virginia2006]

I have tried many times to get in contact with STEVE but he never returned any emails or calls. I am no longer a client and have no interest in contacting them at this point . I am simply seeking to find other customers who have had similiar experiences and to compare notes.

Originally Posted by Scott.Mc

I agree with your live chat issue, they are outsourced and are very bad. I would avoid them at all costs.

They have latency issues if you do not adjust your duplex speed, none of their os images come with your duplex set on boot so if you reboot you are not on full duplex. I will agree that their setups are pretty bad, it's very rare to find them the same, all of the older ones came with LVM partions also but the newer ones they seem have to have learned how to create their own partions.

We have 16 servers at hivelocity and have done for the past 8 months now, maybe 9 months and they have not been all that great, but atleast they are starting to address the problems now.

I suggest you ask to speak to one of the company partners, such as Brian or even the GM Steve and they will have your issues looked into. Always worked for me.

-Scott

[Scott.Mc]

I will agree with that, Steve never did once respond to anything I sent him. The only time infact he ever did contact me was when I replyed to someone in a WHT thread.

I have never had problems with setup times, the last server I received did take an extra 4 hours than I was oringally told however it was still within their guarentee and was also provided within 16 hours.

-Scott

[Virginia2006]

Originally Posted by Scott.Mc

I will agree with that, Steve never did once respond to anything I sent him. The only time infact he ever did contact me was when I replyed to someone in a WHT thread.

I have never had problems with setup times, the last server I received did take an extra 4 hours than I was oringally told however it was still within their guarentee and was also provided within 16 hours.

-Scott

That is my point exactly as mentioned earlier. The only way they seem to address or take notice of any issues or respond is when you post in this forum. They seem to be a hell of a lot on advertisng here and this is by far the biggest hosting forum i've seen.

Do they own this forum? Is there a customer service dept based here or do they just not want to look bad here.

[bear]

This is what a forum is, a place for discussion. THis is not a courtroom. No evidence needs to be presented and you are not the judge.

Once again others who have faced this treatment i would be interested in hearing from, not bashers of my thread.

Without evidence, it's hearsay.
As for not being a judge, that is sometimes our job here, to decide if a claim has enough merit to allow it to remain on this board, since unfounded claims of "suckiness" can damage a reputation of a host nonetheless. More times than not, the person that "just came here to discuss it" was a disgruntled user that was suspended for some TOS violation or non-payment, etc.