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  1. #1
    Join Date
    Sep 2005
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    In canada
    Posts
    3,213

    Siteuptime or Uppanel? Siteuptime giving fasle downtimes.

    Hello,
    Anyone using siteuptime seem to be getting and false downtime issues, cause site uptime just gave me 2 false downtimes. Did anyone else have issues with siteuptime and how reliable is it (siteuptime.com) . Plus i am thinking of changing to uppanel.com is that reliable or any other free uptime monitioring services exists?. I will contact siteuptime now asking for when the dowtime was reported cause i am pretty sure i have not rebooted apache or the server itself.

    Thanks

  2. #2
    Join Date
    Dec 2003
    Location
    Canada
    Posts
    107
    Hi,

    Give http://www.host-tracker.com a try. They are very reliable for me

  3. #3
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Ok i give them a shot , but lets see what siteuptime has to say regarding downtimes.

  4. #4
    Join Date
    Sep 2005
    Location
    In canada
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    3,213
    Ok got reply from siteuptime that they do not offer such services on free acounts so i got confirmation from steadfast that their network was down for a few minutes. So i guess will stick with siteuptime for a while longer, but host-tracker seems to be little bulky dont u think?

  5. #5
    Join Date
    Nov 2004
    Location
    Poland - Europe
    Posts
    36
    i use www.hyperspin.com - very good solution - no false nowntime issues.

  6. #6
    I use hyperspin too. And it's excellent so far.

  7. #7
    Join Date
    Apr 2004
    Posts
    965
    I have used both siteuptime and uppanel. Have found that siteuptime is much much more reliable. There are instances where I would be browsing my own site and at the same time getting reports from uppanel that my site is down. Weird but true.

  8. #8
    Join Date
    Jun 2005
    Posts
    697
    Siteuptime is inaccurate (a few of our resellers gave up on it after it regularly reported downtime that never occured).
    Uppanel is also inaccurate (missed a 37 min outage).
    Webhostingstuff seems to be off by 2hours/month, they seem to be so inconfident in their own tracking that they correct their results if you contact them.

    For quality: Alertra and Websitepulse are very accurate.
    ReflexNetworks means Happy Clients!

  9. #9
    Join Date
    Jan 2005
    Posts
    445
    I'll give another nod to hyperspin
    It's not a party without an evil banana!

  10. #10
    Join Date
    Dec 2003
    Location
    NY & PA
    Posts
    848
    Quote Originally Posted by netscan
    I'll give another nod to hyperspin
    Yep uses hyperspin as it seems to be the best out there right now.
    Robert Merrihue - President/CEO
    http://www.bethehost.com
    Where resellers become a host on servers we own and operate.
    Web Hosting Since 2000 *** 12+ Years in the hosting industry

  11. #11
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Ok i just signed out with hyperspin but do they have public link which u can put on ur site to customers to look at cause in my account i dont see such code

  12. #12
    Join Date
    Jan 2005
    Posts
    445
    Look under the report tab, theres a link to the public report code you can put on your site
    It's not a party without an evil banana!

  13. #13
    Join Date
    Mar 2005
    Location
    UMass Amherst
    Posts
    81
    Quote Originally Posted by andren
    Siteuptime is inaccurate (a few of our resellers gave up on it after it regularly reported downtime that never occured).
    Uppanel is also inaccurate (missed a 37 min outage).
    Webhostingstuff seems to be off by 2hours/month, they seem to be so inconfident in their own tracking that they correct their results if you contact them.

    For quality: Alertra and Websitepulse are very accurate.

    The same thing happened with us when we tried Siteuptime, it reported false downtime quite a few times.
    Devoted Host
    Quality Shared and Reseller Web Hosting
    http://devotedhost.net/
    MegaBlog!

  14. #14
    Join Date
    Sep 2002
    Location
    Jakarta
    Posts
    1,585
    We moved from Siteuptime to Hyperspin as well last November, been a great service.
    Hostime Managed Hosting
    Opening the bridge between your business and the world.
    http://www.hostime.com

  15. #15
    Join Date
    Nov 2005
    Location
    London UK
    Posts
    683
    Try sitealarm, even give public stats if you want them.


    John
    UK SSD VPS without compromise - upto 250k IOPS !
    www.clustered.net

  16. #16
    Join Date
    Jan 2006
    Location
    Ontario, Canada
    Posts
    324
    I am currently using uPanel and things are working fine for me, although I have only been using this service for approximately 2 months. I haven't had any problems with them thus far.
    Shared Hosting / Reseller Hosting / Email Hosting
    Dedicated Servers / Unmetered Servers / Linux & Windows VPS
    DME Hosting, LLC [http://www.dmehosting.com]

  17. #17
    Join Date
    Dec 2005
    Location
    England, UK
    Posts
    626
    i have actually been doing some experimenting with uppanel, i decided to monitor 2 sites on the same server to see what happens, and sometimes i get 1 site down and sometimes the other, which i don't understand why really (am going to try hyperspin now )
    SupportPal - Smart self-hosted help desk software
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  18. #18
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    sfx i think hyperspin is good , but i do not see any detailed reports with hyperspin or a better visible uptimes its a single row stating everything in that one table made up of 2 rows .

    But otherwise i think hyperspin good.

    Edit: hyperspin.com doesnt seem to be opening, any else having same issues?
    Last edited by Energizer Bunny; 02-02-2006 at 06:21 PM.

  19. #19
    I use SiteUptime and have not had any problems. I think I am going to try out Hyperspin.
    Neil K.
    Deccan Host :: Hosting for the rest of us.
    hostREV.net :: Host your images!

  20. #20
    Join Date
    Nov 2004
    Location
    Work
    Posts
    80
    I used SiteUpTime last year and they had the same problems then. I tried to tell them that their algorithm for detecting downs would always produce a lot of false downs, but evidently they still don't seem to care.

    The problem they had is that they monitor your server with five other servers. If only one of their servers shows a down, then it's reported as a down. This is at least absurd. Plus, the more servers they monitor you with, the more false downs you'll have.

    They need to scrap their 'site down = yes' algorithm and put in at least:

    If 4 out of 5 servers = "down"
    THEN; server down = "yes"

    The only question there should be is:
    Should it be ALL the servers saying 'down' to classify as a real down?
    What if one server is getting through???

    Nice to see some alternatives listed here; I'll have to check them out. Thanks.

  21. #21
    Join Date
    Nov 2004
    Location
    Work
    Posts
    80
    Also, what uptime providers have either a basic free service or will allow a trial of their service?

    I'd like to have two different services report to a program that only sends a down report if BOTH services call a down. SiteUpTime was such a bad experience that I had to call them every month and show them logs so they'd erase my false downs.

    I'll give them that, though; they did go in and take care of the false downs ... but it was still just too much to continue on with them.

    Thanks again,

  22. #22
    Join Date
    Nov 2004
    Location
    HK
    Posts
    309
    did anyone try hkuptime.com?
    Rails in DA - Ruby on Rails plugin for Directdmin | DA-Tomcat - Tomcat Manager plugin for Directdmin
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  23. #23
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Ok i can now safely confirm that site uptime gives false output as i had only small 15 mins outage due to some service failure and is clearly shown by hyperspin records but siteuptime cared to show 2 downtimes even though its set to monitor for 30 mins interval. So i would be shifting to hyperspin full time soon. Siteuptime no good i have proof now .

  24. #24
    We use siteuptime and have done since July. No problems at all. We havent had any downtime and siteuptime hasnt reported any. So for free I think its fine... ofcourse alertra is supposed to be much better but it isnt free.
    Last edited by Revex Nation; 02-14-2006 at 04:44 PM.

  25. #25
    andren,

    You say uppanel missed a 37 min outage? What was the time period set to for checking and what port was it checking?

    <<Signature to be set up in your profile>>
    Last edited by anon-e-mouse; 07-29-2006 at 10:30 AM.

  26. #26
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Quote Originally Posted by pevernon
    andren,

    You say uppanel missed a 37 min outage? What was the time period set to for checking and what port was it checking?

    <<Signature to be set up in your profile>>

    Wow such an old thread of mine brought back to life, but i still dont like siteuptime i think hyperspin is better .

  27. #27
    Join Date
    Sep 2005
    Posts
    597
    You should use a bunch like we do. It’s the only way to go around it, or if you use your own script.
    Ryan Smith

  28. #28
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Quote Originally Posted by SSX Host
    or if you use your own script.
    I use my own live server stats but i doubt anyone will trust your own scripts (by anyone i mean potential client) so you basically stuck using 3rd party sites.

  29. #29
    Join Date
    Aug 2005
    Posts
    529
    just to bump this old thread further, only thing i dislike about hyperspin is that it only has 60 minute interval monitoring if you're on their free plan, which is pretty much useless.

    i use host-tracker, uppanel.com and dotuptime.com. combination of those 3 give me fairly accurate stats. host-tracker is great for detecting server outage, but their stats system sucks, it resets or does not "remember" downtimes more than 1/2 the time. just poor programming. uppanel is ok if its a lengthly downtime, while dotuptime has tons of false positives for downtime, but it'll be first to warn you if your server is legitimately down, reliably.

  30. #30
    We tried a few services incl. Siteuptime but decided for Hyperspin, using it for quite a while now and we definetely would recommend them.
    MIDIAWORKS.NET - Web Hosting Services from Brazil
    Hospedagem Linux & Windows | Revenda de Hospedagem | Registro de Domínios

  31. #31
    Join Date
    Jun 2005
    Posts
    697
    Quote Originally Posted by pevernon
    andren,

    You say uppanel missed a 37 min outage? What was the time period set to for checking and what port was it checking?
    I'd tell you if uppanel would be up...
    ReflexNetworks means Happy Clients!

  32. #32
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    We've been using SiteUptime for 3 years now and on various Servers. I've found the paid service is much better & more reliable than their Free service. No problems here.
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available

  33. #33
    Join Date
    Jul 2006
    Location
    Richmond, VA
    Posts
    16
    Quote Originally Posted by andren
    I'd tell you if uppanel would be up...
    They're up, but I can't register. Have never been there, but every e-mail address I've tried said it already exists, then the "forgot password" form says the e-mail is invalid.
    Richmond, VA
    Coastals

  34. #34
    Join Date
    Jun 2005
    Posts
    697
    Not sure, but to me it looks like they lost all data?
    We also can't get to the monitoring website, we get a 'connection interrupted' message.
    ReflexNetworks means Happy Clients!

  35. #35
    Join Date
    Aug 2005
    Location
    Seattle, WA
    Posts
    1,167
    We use hyperspin as of now and it seems nice, but also a little iffy. For example, we had an obvious downtime (for a reboot) and it didn't show up at all on hyperspin. It says straight 100% for the last 4 months (not that we're complaining )

  36. #36
    Join Date
    Feb 2003
    Location
    Canada
    Posts
    957
    Quote Originally Posted by andren
    Not sure, but to me it looks like they lost all data?
    We also can't get to the monitoring website, we get a 'connection interrupted' message.
    I keep getting notices that a server of mine that is definitely NOT online (hd is pulled) is coming online every so often. This just started happening as of monday.

    Of course, password doesn't work, and when I reset my password, it still doesn't work.

  37. #37
    Join Date
    May 2004
    Location
    Singapore
    Posts
    370
    Quote Originally Posted by goofygarber
    For example, we had an obvious downtime (for a reboot) and it didn't show up at all on hyperspin.
    We can further investigate this issue and let you know why Hyperspin did not pick up the downtime. Most probably, the downtime was too short and your server had already come back up while we performed confirmation checks, which is why it was not reported. Anyway, we can only confirm this if we check up our logs.

    Can you please provide us details for investigation (via PM or http://www.hyperspin.com/contact.php )?
    1. your Hyperspin username, and the server in question
    2. the date, time and duration of downtime

    Don't worry, we will not change your 100% uptime

    Thank you.

  38. #38
    Join Date
    Jan 2005
    Posts
    445
    Hyperspin has been monitoring my server for 289 days now, with the 5 minute monitor it's gonna miss the quick reboot (unless you have a box that's slow to come up that is).

    I have to say that for the price, it does its job exceptionally well. When the server does go down or becomes overloaded enough to trip up the check, the alert is sent and it's noted in the log where I can add a little note to it to keep track of what's been going on with my server.

    Just good cheap peace of mind knowing that my server won't go dark without me knowing about it.
    It's not a party without an evil banana!

  39. #39
    Join Date
    Aug 2005
    Posts
    529
    Quote Originally Posted by bua420
    Try myserveralert.com they are still beta but 100% free and reliable
    looks like site is done by a 13 year old kid during lunch break.
    sign up page leads you to "The page you are trying to access does not exist.
    Please select a page from the main menu." then they say 100% free accounts and on the side it says free 1 month trial. make up your mind?

    ah well.

  40. #40
    Join Date
    Jun 2006
    Location
    NYC
    Posts
    1,446
    I'd have to say hyperspin -- host-tracker we have been using and even though we have had outages the link on our page is still showing 100%. All good and well but it looks like we're lying. Recently switched to Hyperspin, have been happy thus far.
    FiberPeer.Com | | REAL DDoS Protection | Cloud Hosting | VPS | Dedicated Servers | High Bandwidth Hosting | 1Gbps-10Gbps Unmetered
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