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GoDaddy robbed me

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  #1  
Old
Disabled
 
Join Date: Dec 2005
Posts: 119

GoDaddy robbed me


I am hosting with GoDaddy $4 package, 5GB space.

5 Minutes ago, they sent me an email, see below





Dear xxxxx,

Per our agreement(s), we have automatically renewed the following items:


Product Name Unit Price Qty Total Price------------ ---------- --- -----------
Economy Hosting w/ PHP - Renewal $ .00 1 $ .00
Billing for 01/16/2006. yourdomain.com [prepaid]
Web Hosting - Add'l 1000 MB
Data Transfer - bursted $ 5.95 116 $ 690.20 ===========
Subtotal: $ 690.20
Tax: $ .00
Shipping: $ .00 ===========
TOTAL: $ 690.20



Your customer number is: 69xxxxxxx


Last edited by Yahooer; 01-16-2006 at 08:41 AM.


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  #2  
Old
Disabled
 
Join Date: Dec 2005
Posts: 119
They are extra charging me $700

is there any way I can sue them??

Guys, I need your help

  #3  
Old
New Member
 
Join Date: Jan 2006
Posts: 2
Have you contacted them to let them know of the problem?

If so, what did they say?

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  #4  
Old
Web Hosting Guru
 
Join Date: Jan 2006
Location: UK
Posts: 330
Why are you talking about sueing them already?
It may be an innocent mistake...

Did you call them and ask them for an explanation?

  #5  
Old
I'm good with computers.
 
Join Date: Nov 2003
Location: Orange County, CA
Posts: 1,182
Quote:
Originally Posted by Yahooer
is there any way I can sue them??
Only in America...

Calm down there before you start thinking about legal action. Take a second to e-mail their billing team and find out what happened. It was probably a mistake, possibly even a misprint. Have you even checked your credit card statement to see what it reflects? Probably not.

Five minutes after receiving the e-mail you shoot on here and post about it, without even contacting anyone or even speculating that it might be a mistake. Contact GoDaddy and find out what happened before you start getting sue-happy.

Not everyone is out to get you.

  #6  
Old
Web Hosting Master
 
Join Date: Feb 2004
Location: Australia (Crikey)
Posts: 2,271
Quote:
Originally Posted by Yahooer
is there any way I can sue them??
People like this really annoy me.

  #7  
Old
Newbie
 
Join Date: Jan 2006
Posts: 12
Oh, this sounds like you exceeded your traffic limit this month or last month. If you received a lot of traffic this month or last month, then they probably let you have it and are now billing you. I do not know whether you have a traffic limit in your hosting package which can not be exceeded? Do you?OR it was just some kind of technical error and maybe there were some technical problems which measured or recorded your traffic amount wrong.I would just send them an email and ask them or call them or use some other kind of support which they offer.Could someone please help ME now? In section Technical problems and questions I have posted a question about FTP. It would fantastic, if someone could answer.

  #8  
Old
Disabled
 
Join Date: Dec 2005
Posts: 119
yes, I am on the phone right now. They put me on hold for 35 minutes, juses, I was calling from Europe.

The billing dept. is off now, will come back in 3 hours. Support dept said they can do nothing about it. The guy told me I used 160GB extra bandwidth last month.

I pay them $4 per month, but now they are asking me for $700. They did not send me a warning email to tell me I was reaching the limit of bandwidth, and they do not offer Webalizer or Awstats, I even didn't know how many bandwidth I used. And they did not suspend my account for exceeding bandwidth.

  #9  
Old
Web Hosting Master
 
Join Date: Feb 2004
Location: Australia (Crikey)
Posts: 2,271
Quote:
Originally Posted by Yahooer
The guy told me I used 160GB extra bandwidth last month.
That's how they make their money - charging for extra usage. You will probably have to pay the amount whether you like it or not.

  #10  
Old
I'm good with computers.
 
Join Date: Nov 2003
Location: Orange County, CA
Posts: 1,182
Quote:
Originally Posted by Hostex Australia
That's how they make their money - charging for extra usage. You will probably have to pay the amount whether you like it or not.
Agreed.

I used to have a hosting account with GoDaddy and remember my bandwidth usage either being displayed on my control panel, or by visiting 'mydomain.com/stats'.

Was this not the case for you?

  #11  
Old
Junior Guru
 
Join Date: Nov 2005
Posts: 229
help.godaddy.com/article.php?article_id=16&topic_id=64&&



What is bandwidth?

Bandwidth is a measurement of the amount of data allowed to pass between a user’s Web site and the rest of the Internet.

For example, if your Web site—hosted on a 2GB/month Deluxe hosting account—contains a 1MB picture, that picture can be viewed 2000 times before you exceed the 2,000MB (2GB) limit. Exceeding your allotted bandwidth will incur an additional charge. Thus, if visitor number 2001 wants to view that picture, you will need to purchase additional bandwidth. Alternatively, your site will be redirected until you purchase additional bandwidth.

In general, if you have a commercial site or a site that generates a lot of traffic, you should consider getting additional bandwidth. If you have a basic, personal site that you have set up for friends and family, you probably do not need to order additional bandwidth.

  #12  
Old
Newbie
 
Join Date: Jan 2006
Posts: 12
If they charge 700 dollars for 160 GB bandwidth (traffic), it would mean they charge more than 4 dollars for 1 GB!! In my eyes, this seems to be pretty much. I would check their bandwidht/traffic prices and compare.

  #13  
Old
WHT Addict
 
Join Date: Dec 2005
Location: NYC
Posts: 162
Loks like they didn't really rob you after all. You just didn't read the TOS. This is what happens when people buy oversold plans.

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  #14  
Old
Web Hosting Master
 
Join Date: Nov 2003
Location: on the 'net
Posts: 1,187
Quote:
Originally Posted by lowland
...if visitor number 2001 wants to view that picture, you will need to purchase additional bandwidth. Alternatively, your site will be redirected until you purchase additional bandwidth.
Sounds like GD wasn't following their TOS - The section above says your site will be redirected UNTIL you purchase additional bandwidth.

If this is the only mention of how bandwidth is charged in the TOS, I wouldn't pay it based on that line.

  #15  
Old
Disabled
 
Join Date: Dec 2005
Posts: 119
Quote:
Originally Posted by sightz
Sounds like GD wasn't following their TOS - The section above says your site will be redirected UNTIL you purchase additional bandwidth.

If this is the only mention of how bandwidth is charged in the TOS, I wouldn't pay it based on that line.
Thanks sightz, you really helped me.

I asking for help, but someone didn't help with my matter, instead, they laugh me.

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