01-06-2006, 02:57 AM
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1and1 experience update
I order a dedicated root 3 server from 1and1 on Dec 16th. They said it would probably take 3 or 4 days to setup.... It's been 3 weeks now, and I can't get a hold of anyone through phone or email.
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01-06-2006, 04:17 AM
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Where did you order it? (UK US OR DE?) Try calling on normal support hours
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01-06-2006, 04:31 AM
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Can't get ahold of anyone, or can't get ahold of anyone that can help you?
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01-06-2006, 04:59 AM
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wow is it really that bad...
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01-06-2006, 05:43 AM
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similar price to 1and1 - any suggestions?
Hi all,
I also wonder why my e-mail have not being responded by them. I try the info and abuse e-mail. Is there any difficulty or something wrong going on that I dont know?..
[I dont know whether this is okay with the WHY rules to ask questions but delete this part if you think it's not okay, please.]
Any ideas where I can get cheap domain registration and free e-mail account similar to 1and1 dot com. Please let me know guys, I really appreciate it, or you can even private message me...
Thank you
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01-06-2006, 07:18 AM
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give em a ring 877-300-8316<-- direct to 1and1 billing
__________________
It's not a party without an evil banana!
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01-06-2006, 09:00 AM
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Yesterday I sent a long email to one of the admin addresses I found.
I also just noticed today that the price of the dedicated server I purchased has gone up on their website (from $119mo to $169mo). I'm not sure if I should read anything into that.
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01-06-2006, 09:07 AM
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Quote:
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Originally Posted by Groovy
Where did you order it? (UK US OR DE?) Try calling on normal support hours
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I ordered it from the US.
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01-06-2006, 01:31 PM
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Quote:
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Originally Posted by matt3830
Yesterday I sent a long email to one of the admin addresses I found.
I also just noticed today that the price of the dedicated server I purchased has gone up on their website (from $119mo to $169mo). I'm not sure if I should read anything into that.
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Wow, glad you pointed that out! That's one heck of an increase over their original prices. I remember the first one I got from em was $49 for a root 1, now it's $99...
Hope they put the extra money into their call centers because their support still blows chunks
__________________
It's not a party without an evil banana!
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01-06-2006, 03:10 PM
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Support
I have had a root II and windows III server with one and one for over a year now. You are going to have to call them and not hang up until they fix the problem. If you get someone you can't understand call back. Do not expect to get a response from emails.
I was upset by the price increase too  but you should not have a problem getting the price you signed up for.
If you are still having issues look on these forums or on the internet for their CEOs email address Andreas Gauger I found it once and he got it fixed... I can't remember where I found it though.
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01-06-2006, 06:09 PM
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Finally got through to a person! Had to call the accounting department. Apparently I am in the #2 position and there's about 300 servers waiting. They said there was a 'delay in shipping server parts' which wasn't helped by the Christmas holidays.
Basically they told me they're really backed up (sounds like poor planning to me). But at least the agent I was talking to was pleasant.
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01-07-2006, 06:19 PM
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Quote:
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Originally Posted by jkent
I have had a root II and windows III server with one and one for over a year now. You are going to have to call them and not hang up until they fix the problem. If you get someone you can't understand call back. Do not expect to get a response from emails.
I was upset by the price increase too but you should not have a problem getting the price you signed up for.
If you are still having issues look on these forums or on the internet for their CEOs email address Andreas Gauger I found it once and he got it fixed... I can't remember where I found it though. |
I apologize for going off topic here a little, but are you saying that even if they increased the price on their website, the price when I actually bought the server will still remain as the billing price? i.e. $119.
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01-07-2006, 06:46 PM
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I would be dissapointed if they increased the price on my server before they even set it up. I can't see how they could justify billing for 169mo when I just purchased it for 119mo.
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01-07-2006, 07:09 PM
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Well, I have had the server with them for a year now, so my case is a little different. Not much of a difference because if they start charging me $169, they might start charging you $169 from NEXT month. You never know because they have my Credit Card number.
But not to worry, I shot them an email yesterday regarding the price change issue. Now all I have to do is wait a decade for a reply, just a cruel 1and1 support humor, lol.
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01-08-2006, 06:49 PM
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Quote:
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Originally Posted by CHIngs
Well, I have had the server with them for a year now, so my case is a little different. Not much of a difference because if they start charging me $169, they might start charging you $169 from NEXT month. You never know because they have my Credit Card number.
But not to worry, I shot them an email yesterday regarding the price change issue. Now all I have to do is wait a decade for a reply, just a cruel 1and1 support humor, lol.
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Quote:
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Originally Posted by netscan
give em a ring 877-300-8316<-- direct to 1and1 billing
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Your're right about their email support, call 'em instead
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It's not a party without an evil banana!
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