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  1. #1
    Join Date
    Jan 2006
    Posts
    31

    Virtuoso Net Solutions - HORRIBLE COMPANY!!!

    Virtuoso Net Solutions

    After signing up for their reseller account I got my account details email, which included everything EXCEPT the WHM url and details, so no problem - I go to live chat with them and this is what happens:

    Virtuoso Net Solutions: Hello welcome how may I help you?
    James Kelley: I recieved my account info, but it didn't include the URL to my WHM?
    Virtuoso Net Solutions: and your customer number?
    James Kelley: 972
    Virtuoso Net Solutions: "SITE LOGIN VIA IP: ADMIN"
    Virtuoso Net Solutions: "SITE ADMINISTRATOR http:// ADMIN (WHM)"
    Virtuoso Net Solutions: The lines are there
    Virtuoso Net Solutions: Under "Account Details:"
    James Kelley: No, that is for CPANEL
    Virtuoso Net Solutions: No, that is for WHM
    Virtuoso Net Solutions: "ADMIN"
    Virtuoso Net Solutions: "WHM"
    James Kelley: There is nothing about WHM in the emails you sent me.
    James Kelley: Control Panel LogiN:
    You must login using IP ADDRESS before your DNS fully propagates
    LOGIN VIA IP https://147.202.68.253:2083
    ADMINISTRATOR URL http://dealmonster.us/cpanel

    Virtuoso Net Solutions: Yes it is ther because it is a standard outgoing template and I am staring at it right now
    Virtuoso Net Solutions: SITE LOGIN VIA IP: ADMIN https://147.202.68.253:2087
    James Kelley: Are you calling me a LIAR?
    Virtuoso Net Solutions: SITE ADMINISTRATOR http:// ADMIN (WHM) http://dealmonster.us/whm
    Virtuoso Net Solutions: I think your tone is not necessary and naive.
    Virtuoso Net Solutions: I told you it is a standard template and it is there
    Virtuoso Net Solutions: So I'm telling you to look a little more careful
    James Kelley: Im staring at the email RIGHT NOW
    Virtuoso Net Solutions: So am I
    Virtuoso Net Solutions: Your copy.
    James Kelley: Account Details:
    DOMAIN dealmonster.us
    SITE URL http://www.dealmonster.us
    IP ADDRESS 147.202.68.253
    Control Panel LogiN:

    James Kelley: thats all it say
    James Kelley: under account details
    Virtuoso Net Solutions: Perhaps your calling me a liar then?
    James Kelley: I sure am.
    Virtuoso Net Solutions: Good I'm glad.
    Virtuoso Net Solutions: Go find another hosting provider
    I obviously became Irritated after this person indirectly called me a liar like I didn't know how to read my own Email. As you can see in my attachment the Email DID NOT include the WHM info.

    Mysteriously ... 10 minutes after this chat conversation I can no longer load their web sites home page. I sent an email explaining what had happened and that I needed to know if I should cancel my account, this is their reply:

    You were rude to the sales rep by calling him a liar. Good luck with the next person who
    becomes a victim of your low class attitude.

    Truly Yours,
    Virtuoso Sales
    I sent another email requesting a refund, doubtful I ever get it from these scumbags.
    Attached Thumbnails Attached Thumbnails Untitled-1.jpg  
    Last edited by Yo-Yo; 01-04-2006 at 09:01 PM.

  2. #2
    Join Date
    Jul 2004
    Location
    North Carolina
    Posts
    743
    Jesus, what a rude host. You would think he would of just said, sorry to hear you didn't get that information. I'll send you a follow up email with that information about your account. I mean jeez...don't worry about them, they don't deserve to have you as a client.

  3. #3
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,613
    Doesn't look too professional.
    AYKsolutions.com - 11+ Global Locations
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  4. #4
    Join Date
    Jul 2004
    Location
    North Carolina
    Posts
    743
    Quote Originally Posted by ayksolutions
    Doesn't look too professional.
    Sure doesn't. Whats there company website address?

  5. #5
    Join Date
    Aug 2003
    Location
    PA
    Posts
    1,894
    requesting a refund, doubtful I ever get it from these scumbags.
    While a chargeback is to be a last resort if it was a cc payment it'd be advisable if they do not reply to do so.
    Justin Schurawlow :: Community Liaison
    Schurawlow PC Repair
    Computer Services for the Lehigh Valley area
    Blog :: The Justin Schurawlow Blog

  6. #6
    That seems like a really unprofessional host.
    Wirenine.com Pure SSD Premium DDoS Protected Hosting
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  7. #7
    Join Date
    Jan 2006
    Posts
    31
    Quote Originally Posted by ipotweb
    Jesus, what a rude host. You would think he would of just said, sorry to hear you didn't get that information. I'll send you a follow up email with that information about your account.
    100% Agreed.

    If anyone here is offering Reseller hosting for $10 range monthly based - please send me a message because I need to replace them.

  8. #8
    Join Date
    Jan 2006
    Posts
    31
    Quote Originally Posted by ipotweb
    Sure doesn't. Whats there company website address?
    The site didn't look too bad, but I guess you can't judge a book by its cover!

    It won't let me put the URL in here.. keeps replacing it with asterix's

  9. #9
    Join Date
    Jul 2004
    Location
    North Carolina
    Posts
    743
    How much space and bandwidth are you requiring for your new website? You could use the host quote feature and look in the Shared/Reseller Hosting Offer forum. Good luck, hope the next host is more professional for you. Interesting...there domain is blocked from here. Not a good sign. Usually means they advertised there services and broke forum rules.

  10. #10
    Join Date
    Aug 2003
    Location
    PA
    Posts
    1,894
    Considering they are banned from here, usually not a good thing (means they probably been spamming and such here in the past).
    Justin Schurawlow :: Community Liaison
    Schurawlow PC Repair
    Computer Services for the Lehigh Valley area
    Blog :: The Justin Schurawlow Blog

  11. #11
    Quote Originally Posted by Yo-Yo
    100% Agreed.

    If anyone here is offering Reseller hosting for $10 range monthly based - please send me a message because I need to replace them.
    There are some nice offers in the offers section of the forum wich can be found here:

    http://www.webhostingtalk.com/forumdisplay.php?f=4

    Might do a little search on the forum here.

    Good luck

  12. #12
    Join Date
    Dec 2002
    Location
    Quad Cities, Iowa
    Posts
    1,597
    Did it ever occur to the host, that maybe their script is not working properly and sending the wrong template to the client. They are not liars, they are idiots. Why would anybody ever treat a customer like that unless either there scammers who just want your money, or have enough customers and don't give a crap.

    At any rate, at least you found out early what type of company they are. Now you can move on and find a professional host who really wants your business.
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  13. #13
    Join Date
    Jun 2004
    Location
    Northwest Colorado
    Posts
    4,630
    As soon as I saw the thread title, I knew what the story would be. I was not disappointed:

    http://www.webhostingtalk.com/showth...hreadid=401879

    This company has established its reputation, as one of abusing its customers, which is indeed strange -- but true!
    Last edited by Odd Fact; 01-06-2006 at 03:58 PM.
    Eric J. Bowman, principal
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  14. #14
    Why do that to the customer. In the world of tech support I have learned that you have to deal with customers with kid gloves. Maybe offer to re-send the e-mail or whatever. Never do anything like this.

  15. #15
    Join Date
    Feb 2005
    Location
    New York.
    Posts
    773
    Sorry to hear about this experience.... it sounds quite poor. Better luck with a new host.
    GenerousWebHosting.com Home of Generous George the Red Monster.
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  16. #16
    Join Date
    Mar 2005
    Location
    WHT!
    Posts
    584
    Quote Originally Posted by mitch322
    Why do that to the customer. In the world of tech support I have learned that you have to deal with customers with kid gloves. Maybe offer to re-send the e-mail or whatever. Never do anything like this.
    Looks like the support guy read the "how to lose a customer in 5 minutes" manual

    It's the only rational explanation
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  17. #17
    Join Date
    Jun 2006
    Location
    Canberra, Australia
    Posts
    3
    Unfortunately, I too, had an encouter with Chad from VNS.

    I was spoken to, like a child while fixing an email issue. After saying "no need to get rude" he abruptly suspended my account then firewalled me from the entire site.

    I have researched Chad a bit and have found numerous customers having the same disgusting technical support given to them as i had recieved.

    There's a complete transcript and other various links on my site - woodsy.org/news.php?item.3.1

    Hopefully it will 'educate the buyer' a little more and stop any potential customers from making a mistake as I had done.

  18. #18
    Join Date
    Jun 2005
    Location
    Oslo, Norway
    Posts
    44
    Quote Originally Posted by Woodsy
    Unfortunately, I too, had an encouter with Chad from VNS.
    I wonder why you only have two posts, both slagging the same person from the same company.
    Billig og bra webhotell med Cpanel og domeneregistrering.

  19. #19
    Join Date
    May 2006
    Location
    The Left Coast
    Posts
    60
    Quote Originally Posted by BigBison
    As soon as I saw the thread title, I knew what the story would be. I was not disappointed:

    http://www.webhostingtalk.com/showth...hreadid=401879

    This company has established its reputation, as one of abusing its customers, which is indeed strange -- but true!
    My God, what a fascinating read!!!!

  20. #20
    Join Date
    Jun 2006
    Location
    Canberra, Australia
    Posts
    3
    Quote Originally Posted by webhotell
    I wonder why you only have two posts, both slagging the same person from the same company.
    I have better things to do than post all around a hosting forum to validate my credibility..

    The general public has every right to be informed of Chad Abezeid, and i certainly like to inform them. I have never been treated by anyone with such disrespect, let alone someone using priveleged information (my CC number) with a new host to try and scare me and retrieve my new hosting details. It's actually a criminal act, and as such, the bank's credit fraud department has been alerted, along with his ISP for several abusive acts of the service.

    I'll do anything within my power to see this degenerate is exposed.

  21. #21
    Join Date
    Jun 2005
    Location
    Oslo, Norway
    Posts
    44
    Well, it sure seems like a lot of people have had really scary experiences with this company. I thought it was a campaign from competitors signing up forum accounts to slag him, but seems this is genuine horror stories.
    Billig og bra webhotell med Cpanel og domeneregistrering.

  22. #22
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    Quote Originally Posted by HostRefugee-Vince
    Did it ever occur to the host, that maybe their script is not working properly and sending the wrong template to the client. They are not liars, they are idiots. Why would anybody ever treat a customer like that unless either there scammers who just want your money, or have enough customers and don't give a crap.

    At any rate, at least you found out early what type of company they are. Now you can move on and find a professional host who really wants your business.
    Exactly what I had worked out a few lines into that conversation, and with a little less arrogance, the chat operator might have worked out instead of losing a customer.

    Note, how NOT to do business.
    Olly | INX-Gaming
    Call of Duty 4 hosting

  23. #23
    Join Date
    Sep 2004
    Location
    London, UK
    Posts
    1,672
    This is what they are virtuoso of, threads about them are well documented.

  24. #24
    Join Date
    Jul 2002
    Location
    Tasmania, Australia
    Posts
    33,860
    Quote Originally Posted by webhotell
    I wonder why you only have two posts, both slagging the same person from the same company.
    And I wonder why you bump an old thread to ask this
    Problems are not stop signs, they are guidelines. - Robert H. Schuller

  25. #25
    Join Date
    Jun 2005
    Location
    Oslo, Norway
    Posts
    44
    I was going through a email account that I dont use anymore.
    Billig og bra webhotell med Cpanel og domeneregistrering.

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