Let's take a moment and tear this to shreds.
1. You rent all your servers at rackspace.com.
When there are other quality providers? As long as you have a monitoring system in place with technicians available to resolve any issues: What's the difference? I've found inhouse techs. to be a lot mroe 'proactive' than any 3rd party or managed provider.
2. You have a person on live support 24/7.
Why? If you have technicians available to answer tickets 24/7 - why need livechat? Issues can be resolved faster if the client isn't requesting "done yet" "still there?", "?" every 3 seconds.
3. You have instant setup.
Yeah, since fraud is a great thing to help grow!
Instant setup doesn't work - never will and has the potential to destroy providers. Always phone verify every order.
4. You accept paypal, credit cards and as many payment systems as possible.
I agree - multiple payment options are nice.
5. Phone support, <30 min email support.
This should be standard for any company - although I personally feel technical issues can be best dealt with via e-mail. Phone is a waste of breathe (just like livechat) for tech. issues.
6. Never oversell any of your space or bandwidth.
As long as budget isn't an issue: sure!
7. Make a reasonable profit margin on your web hosting packages so you can reinvest it. If you have wafer thin profits, how will you expand?
That's a business management issue. Even cheap hosts can survive.
8. Use a control panel system with software like WHM AP or modern bill (dont get heated up... only a suggestion)
What's wrong with an alternate piece of software?
What does WHMap or modernbill provide that another piece of software can't?
9. Email your customers once a month and ask them if their service is okay and if they are happy with all aspects. Once in a while increase space and bandwidth, this is a great PR tactic.
Any decent host will contact the client every so often to request feedback: that's a given.
10. Dont use a template for your website... if you cant design websites get one designed by someone who CAN... your website WILL be the most important thing for clients whether you LIKE IT or NOT.
What does a website have to do with anything?
As long as it is easy to navigate, provides the client with sufficient information and is accessible by most browsers: Who cares if it's a template?