Thanks Dave. I got off the phone with them right as your reply came in. It appears they don't provide the ability to generate these on your own which I find to be pretty sad. I guess you could view it as an added layer of security, though it wouldn't stop a malicious hijack if someone already had access to the account.
Oh well, on a positive note, I didn't have to wait on the phone for more than 10 seconds so that was impressive.
They also wouldn't generate and email the owner at my request. They said they had to talk to her which I found odd. I'm listed as a Technical admin in netsol for that domain, but they'd only give the key to the owner. Fair enough. But requiring her to call in to request it first-hand seemed odd. Oh well.