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  1. #1
    Join Date
    Oct 2002
    Location
    State of Disbelief
    Posts
    22,951

    Knowing an order is fake

    Received a hosting order, and during the fraud checking before provisioning, found inconsistancies that caused me to cancel the order.

    - IP traced to Long Island, NY
    - Address in Western PA
    - Phone # in Western PA (phone number out of service when called)
    - Domain name was already registered but had protected whois (whoever thought that up...thanks for nothing)
    - Signup email (yahoo) different from Paypal email (Hotmail)
    - The Yahoo email alias seemed to be a name, but not even close to the signup user's name.
    - The Paypal email alias was a name, different from the first and a different gender (female vs male).
    Flagged as fraud, denied setup and refunded.

    Would you have done the same? If not, why not?
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  2. #2
    Join Date
    Jun 2004
    Posts
    506
    If the phone number doesnt work after something else has flagged your attention then always mark as fraud.

    If it was a mistake the customer will contact you and rectify it

    I think you made the right descision.

  3. #3
    Join Date
    Dec 2004
    Location
    Lincolnshire, UK
    Posts
    258
    Sounds like the right decision to me, just too many inconsistencies to chance it. As guyellis says if the phone number doesn't work then it's not looking good. One thing you might have tried is emailing and asking them to verify the number.

    Still in this case I wouldn't have took the order.
    AMN WebTech
    We offer a variety of plans at competitive rates.
    Visit us for further details www.amnwebtech.co.uk

  4. #4
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,910
    You did the right thing.

    I made the mistake once of not phone verifying an order even though everything matched up, and they tried to spam over 200,000 emails... luckily less than several hundred made it out before we noticed anything.
    Patrick William | RACK911 Labs | Software Security Auditing
    400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com

    www.HostingSecList.com - Security notices for the hosting community.

  5. #5
    Join Date
    Oct 2005
    Location
    Summerville, SC
    Posts
    999
    first off...i totally think that was the right thing to do

    Quote Originally Posted by Pat H
    You did the right thing.

    I made the mistake once of not phone verifying an order even though everything matched up, and they tried to spam over 200,000 emails... luckily less than several hundred made it out before we noticed anything.
    how was that a mistake...calling him wouldn't have changed the fact that he was a spammer...that would just make him a spammer with a correct phone number

  6. #6
    Join Date
    Nov 2005
    Location
    Czech Republic / Thailand
    Posts
    191
    You did d right thing.

    Cheers,
    Beruska
    Flash Live & VoD Streaming solutions 4 All.
    RTMP, HTML5, RTSP

  7. #7
    Join Date
    Jan 2005
    Location
    Minneapolis, MN
    Posts
    967
    One thing I'll do if IPLocation doesn't match is do a whois of the IP. If it returns an ISP I'll use the phone number/zip code to see if service is available in that area. Only since IPLocation isn't perfect for some larger ISPs.
    Doyle Lewis
    BuyHTTP Internet Services - In business since 2003
    Business Hosting | nginx, CloudLinux, Varnish cache, and CDP with every business account
    Shared, Reseller, Semi Dedicated, VPS, Cloud, Dedicated - We can grow with you

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