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  1. #1

    Looking to leave HostPC

    I have been experiencing some trouble with hostpc in the last year- first the billing system neglected my payment and suspended my account. Then they moved us all to a different server and somehow a setting got messed up. They swear they've fixed it, yet no matter what computer I'm on at home or at work I often cannot access my subdomain; one or the other will not resolve.

    Next they typo'd an upgrade to my account's bandwidth limit, which I exceeded of course, and suspended my account. I did not even receive a warning email that I was approaching the "limit". Mistakes are forgivable, but no warning email?

    The real thing that got me- they switched PHP to safe mode, and made a post in their forums when they did it. Of course I received email from visitors that my site was broken, and then I found the post in the forums. Is it really that much trouble for them to have emailed their clients with advance notice?


    Anyway I am looking for a new host with a similar price range. I require a couple hundred megs of storage and 3 to 5 gigs of transfer. Budget is double hostpc's costs, up to $50, I am willing to pay for stability and professionalism.

    Thanks for listening.

    (try #2, somehow my first thread with the same title is empty?)

  2. #2
    Join Date
    Aug 2004
    Location
    Groton, Connecticut
    Posts
    925
    Budget is double hostpc's costs, up to $50
    edited: nevermind I looked at their site, you're looking to pay annually.

  3. #3
    Join Date
    Jan 2003
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    1,715
    If you're paying less than $5/month, you can generally expect support to treat you like you're not worth their time. Because you're not.
    Game Servers are the next hot market!
    Slim margins, heavy support, fickle customers, and moronic suppliers!
    Start your own today!

  4. #4
    Punch line: "You get EXACTLY what you pay for".
    Chris

  5. #5
    Join Date
    Jan 2002
    Location
    Quebec, Canada
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    465
    Quote Originally Posted by hiryuu
    If you're paying less than $5/month, you can generally expect support to treat you like you're not worth their time. Because you're not.
    Not all companies are like that, too much generalization of the $5/mo host. A customer is a customer not matter what he pays he should be treated like any other customers. One unhappy customer is one less customer for the company.

    mikeatrpi:
    Did you have them check make sure that the subdomain entries are inside httpd.conf? Re-adding the subdomains after a move should fix that type of issue. Happens in rare occassion when host change servers.

    Safe mode could have been switched off on a single account. Did you request that from them?

    This forum contains lots of links to web hosts, maybe look around the request & offer forum on this board.
    PierreB - Montreal

  6. #6
    HostPC actually has a good rep. One post wonders like this should not be taking at face value and there are always two sides to every story. For every 1 "WHT WHiner" there are 1000 happy clients that you don't hear from.

  7. #7
    Join Date
    Jan 2005
    Posts
    326
    SafeMode has been turned on for a few months now!!!
    You could have easly contacted them to have it turned off like it states in their forums. They shouldn't have to send you an email every time you get near your quota. You could get near your quota several times in a month and that would be several emails. Besides you can "ALWAYS" check your quota from your control panel so there is no excuse for you not knowing. And if for some reason you were in doubt you could have opened up a trouble ticket and asked them the quota.
    Sure they might have made a mistake all hosts do even the most expensive ones but don't blame HostPC.com for your incompetence.
    Last edited by Neosmith; 12-07-2005 at 12:17 PM.

  8. #8
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    Quote Originally Posted by ArtieFishill
    HostPC actually has a good rep. One post wonders like this should not be taking at face value and there are always two sides to every story. For every 1 "WHT WHiner" there are 1000 happy clients that you don't hear from.
    Happy customers are quiet customers, that's just how the cookie crumbles unfortunately. It's nice when someone who's happy mentions it but mostly they just keep quiet and enjoy their service.

    No matter how good your are, no matter how diligent in support, if you host enough folks, you're gonna piss someone off, human nature dictates you'll eventually encounter that person you simply cannot please or placate no matter how many hoops you jump through.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  9. #9
    Quote Originally Posted by Neosmith
    Sure they might have made a mistake all hosts do even the most expensive ones but don't blame HostPC.com for your incompetence.
    My incompetence?

    I would expect all of these items to be automated. Its not technically difficult to do, and would add a touch of professionalism which is lacking... in my opinion. Yes, I requested that safemode be disabled for my domain. It was taken care of in a matter of hours.

    I've been with them for 2-3 years, and never had a problem until recently. I don't use much storage or transfer, and I've never needed support until they started making changes and broke my site... I would expect a client such as myself would be pure profit if they could manage to just keep everything running.


    Thanks everybody else who is trying to be helpful.

  10. #10
    Join Date
    Jan 2005
    Posts
    326
    Quote Originally Posted by mikeatrpi
    My incompetence?

    I would expect all of these items to be automated. Its not technically difficult to do, and would add a touch of professionalism which is lacking... in my opinion. Yes, I requested that safemode be disabled for my domain. It was taken care of in a matter of hours.

    I've been with them for 2-3 years, and never had a problem until recently. I don't use much storage or transfer, and I've never needed support until they started making changes and broke my site... I would expect a client such as myself would be pure profit if they could manage to just keep everything running.


    Thanks everybody else who is trying to be helpful.
    Yes your incompetence of reading your disk quotas in the Control Panel( you know where you do things with your site). That is what the quotas on the Control Panel are there for. They are not there just for grins and giggles!!!

    Side note:
    Once you did notice that you were over your quota did you happen to talk to HostPC.com to see if they would work with you? Maybe you should have done that first instead of coming here to WHT to complain. HostPC.com probably would work with you if you are not that much over your quota. But that would require you to open a trouble ticket instead of coming here to rant.
    Last edited by Neosmith; 12-07-2005 at 01:17 PM.

  11. #11
    Join Date
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    The South
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    Quote Originally Posted by mikeatrpi
    My incompetence?

    I would expect all of these items to be automated. Its not technically difficult to do, and would add a touch of professionalism which is lacking... in my opinion. Yes, I requested that safemode be disabled for my domain. It was taken care of in a matter of hours.
    Unless something has changed, Hostpc uses Directadmin, which we also use, and it auto-notifies the email on file for a domain when it begins to go over quota, so are you sure you weren't notified about over quotas? Both BW and disk quota overages result in warning messages in Directadmin. Perhaps an overzealous spam filter ate them? This is actually quite common.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  12. #12
    Join Date
    Jan 2002
    Location
    UK
    Posts
    1,034
    That is correct DA automatically sends out an email when you are close to your quota, so I would make sure your contact email addy is correct.
    Chris Collins
    Hostingfreak.net
    Directadmin Hosting in europe
    www.hostingfreak.net

  13. #13
    It's not uncommon for clients to sign up with one email address and neglect to change it in their hosting accounts...I see it all the time. I also see ppl with Yahoo email addresses complain all the time that they don't get their Welcome Email generated out of DA (though I know for a fact that DA sends it because I get copy of it in my mailbox).

    Mike, do you use Yahoo for your email? If so, then that's most likely the reason why you didn't get overage notifications.

    As for the billing issue, well, hiccups happen. Especially if you read HostPC's forums and see that they changed billing systems to an inhouse written system due to "problems" with all the 3rd party ones. No doubt you're issue was an example of WHY they moved to that solution.

    As for Safe Mode, seems like a minor issue and in your own words, fixed quickly.

    As for the subdomain issue, have you opened a ticket with them? Sounds like a DNS issue and could be caused by a lot of things, some not even under a hosts control (like your ISP).

    Seems to me, like most WHT posts like this you're not so much interested in findind a new host (that's NOT that difficult and could been down without the HostPC bashing over what seem to be trivia matters). You've also not shown how they were being unprofessional. Were you insulted in tickets? Tickets ignored? etc?

  14. #14
    What HostPC bashing? I simply outlined my problems why I would like to leave, and asked for suggestions for a suitable replacement.

    Re unprofessional, I had hoped for better notification and warnings via automated email communication. I've sufficiently explained this above. I use an email address from my alma mater without spam filtering, it is not published on the web and I only use it for personal email. I have verified it is current. Something must be working- they remembered to email me that payment is due soon! In every ticket for each of the items above I inquired about email notification- and every comment about email was ignored.

    I did give credit to them where due in my posts above. I did not defame them nor attack their credibility. I have genuine problems with the host that are not being resolved to my satisfaction, and I wish to find a replacement.

    It seems like there is a lot of Mike-bashing going on instead. For what its worth, I had posted a positive review of hostpc here during my first year of service with them. I did not remember my username or password so I made a new user handle.

    Again, thanks to those of you who have provided useful assistance.

  15. #15
    Point is, you simply could have said you were looking for new hosting and stated your requirements. WHT has turned into the Peyton Place of the internet. I'm sure that you feel that you were not given whatever service you were expecting and that there might have been miscommunications and techical glitches, but from you're post, I don't see anything major or outside of normal issues that any host might have from time to time.

    Good luck in your search for the prefect host.

  16. #16
    Quote Originally Posted by ArtieFishill
    Good luck in your search for the prefect host.
    Thanks, I'm sure I'll find something as pRefect as you.

    Just a note- I had an IT specialist and friend at work look over my settings- just incase I was truly in the wrong. He noted that the DNS servers listed under "information" were the old ones from before they switched servers, and that the correct ones were under the DNS management menu. He indicated that in his experience this happens when they attempt to move accounts rather than recreate them, and that my problems with domains being resolved would go away by deleting and starting anew. I plan to start anew- with someone else.

    Again thanks for the help some of you provided.

  17. #17
    Actually that happens when you're moved to a new server and you don't go to your registar to update your nameservers. You're fault...unless HostPC is your registar, which you haven't indicated it is. They cannot do anything about that.

    I doubt HostPC would move you and not tell you. Of course if your friend was truely an IT tech, he'd know that. HostPC uses DA, just like I do. I'm sure the use the same procedures and all DA hosts. You recreate the site on a new server, use the DA backup feature to create a backup of the site, FTP (or SCP) it over to the new servers acct and use the DA restore to restore it to exact same way. Takes less then 10 mins for an average site.

    Nameservers on the other hand need to be updated by the site owner unless the host is the registar and has access to the domain.

  18. #18
    Arnie:

    HostPC did tell me when they moved me. I did not say otherwise. We had to give them our passwords and email settings so they could manually transfer them. And my registrar was properly updated, by me. If you whois my domain, the correct and new nameservers are listed. If I didn't update it properly, why does my site (occasionally) work? If you ping my domain, why do you get the new IP and not the old one?

    You are not understanding my plight, so in the interest of possibly helping other folks I will spell it out.

    Log into "DA". Click "Site Summary / Statistics / Logs". The uneditable fields "Name Server 1 " and "Name Server 2" display the old DNS nameservers. Next go back to the main screen, click "DNS management". There are two NS records, both of which show the correct, new DNS namesevers.

    So... you're telling me that it is my fault that conflicting information is told to me by "DA"? Perhaps you can explain where the information in the uneditable fields in the site summary comes from?

  19. #19
    Artie,

    I apologize for incorrectly addressing you in my previous post as "Arnie."

    Why do you defend HostPC? Can you not simply accept that perhaps my situation is an honest anomaly? You have identified yourself as being physically located in Albany, which I believe is also where HostPC is headquarted. Are you an employee? If so I would gladly provide my information and you can research my case yourself.

  20. #20
    Join Date
    Sep 2005
    Location
    In the office
    Posts
    856
    Quote Originally Posted by hiryuu
    If you're paying less than $5/month, you can generally expect support to treat you like you're not worth their time. Because you're not.

    As a company, you are supposed to value everyone equally from high-end to the low-ended clients. If someone pays for something advertised on your site, then thats what they would expect.

  21. #21
    Join Date
    Jul 2002
    Location
    Directadmin Core
    Posts
    770
    I just read through this after being "alerted to it".

    first, the error with your incorrect bandwidth. It was a simple human mistake, which was corrected as soon as you notified us.

    Now, an issue with DNS.... I completely lost you on that one... have you moved servers recently? Your DNS is correct in the control panel as well as with your registrar... unless I'm missing something here.

    If you'd like to email me privately, or contact me via the helpdesk, I'd be happy to work this situation out with you.

    Joe
    http://www.hostpc.com
    DirectAdmin servers for hosting, resellers and your dedicated needs.
    Hosting, Resellers, Dedicated Managed and Unmanaged servers
    Hosting since 11/98 - Specializing in DirectAdmin since 8/03

  22. #22
    Joe- in good faith I have reopened one of my helpdesk tickets. I will update this thread with your findings.

  23. #23
    Mike, that info in the "stats" page is from webalizer and is populated when you create the site, so yes, that would probably be wrong if the site was restored from another server..though first time I've noticed it myself, gonna test that. It should have had nothing to do with your site's DNS. Simply resaving the site from DA should update that info.

    As long as the DNS settings under the DNS option are correct for whatever server you're on, then things should work ok.

  24. #24
    I am posting promptly so interested parties can calculate ticket response time. Joe has verified that my DNS settings are correct, and like Artie noted, the "Site Info" DNS statements are not pertinent. Joe has offered to extend my account for a period of 30 days in a good faith response. I accepted.

  25. #25
    Join Date
    Jan 2003
    Location
    Napa, CA. 94559
    Posts
    29
    I can say that of the several hosts I have used in the past year (Harvey Hosting, U2Mike and finally HostPC) Joe and the staff at HostPC have provided outstanding service

    I look forward to a long long relationship with them.
    Don Hartung
    http://www.h3systems.com
    Low site-to-server ratios
    Reasonable Hosting Solutions

  26. #26
    Join Date
    Aug 2005
    Location
    Quebec,Canada
    Posts
    50

    No prob here

    I just wanna say that it is not a fun story, but for my side, i have switched to hostpc since the U2mike "fraud" and have a good service since.

    no issue with them for almost a year now
    Sebastien
    www.Dream-Concept.com
    French hosting since 2003

  27. #27
    does anybody know what's going on at hostpc. I get a malicious script when visting the forum page (don't try this now )

    I tried it twice today just to be sure it came from that site, and when I click on forum, it opens my windows picture viewer and downloads a script and some malware.

  28. #28
    Join Date
    Jul 2002
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    Quote Originally Posted by gergev
    does anybody know what's going on at hostpc. I get a malicious script when visting the forum page (don't try this now )

    I tried it twice today just to be sure it came from that site, and when I click on forum, it opens my windows picture viewer and downloads a script and some malware.

    Nothing noted here, I've tried several browsers - no issues noted. If you're seeing something out of the ordinary - please contact me immediately with details.

    Joe
    Last edited by hostpc.com; 04-05-2006 at 04:24 PM.
    http://www.hostpc.com
    DirectAdmin servers for hosting, resellers and your dedicated needs.
    Hosting, Resellers, Dedicated Managed and Unmanaged servers
    Hosting since 11/98 - Specializing in DirectAdmin since 8/03

  29. #29
    OK, sorry. Must be my mistake. I surfed to hostpc.com then clicked on forums, and the same thing happened twice. If there is no problem on your end, there must be something wrong with my computer. I apologize for the post.

  30. #30
    Nothing happens for me. Forum comes right up. No sign of any scripts.

    There is a security hole in IE that has an update patch available. I'd update your windows right away.

  31. #31
    Join Date
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    Quote Originally Posted by gergev
    does anybody know what's going on at hostpc. I get a malicious script when visting the forum page (don't try this now )

    I tried it twice today just to be sure it came from that site, and when I click on forum, it opens my windows picture viewer and downloads a script and some malware.
    I owe you an apology sir. I did indeed find an issue this evening... exactly as you described. I'm in the process of clearing it now.

    Thank you for bringing it to my attention.

    Joe
    http://www.hostpc.com
    DirectAdmin servers for hosting, resellers and your dedicated needs.
    Hosting, Resellers, Dedicated Managed and Unmanaged servers
    Hosting since 11/98 - Specializing in DirectAdmin since 8/03

  32. #32
    Join Date
    May 2005
    Location
    Mumbai, India
    Posts
    549
    Quote Originally Posted by gergev
    does anybody know what's going on at hostpc. I get a malicious script when visting the forum page (don't try this now )

    I tried it twice today just to be sure it came from that site, and when I click on forum, it opens my windows picture viewer and downloads a script and some malware.
    Out of curiosity - did you open this using IE with ActiveX enabled ?
    This is one reason to use Mozilla FireFox.

  33. #33
    I'm using IE explorer at the medium security setting which prompts for "unsigned ActiveX controls". The main app I use doesn't work with firefox.
    Visiting the hostpc forum page immediately opened window's picture viewer. I didn't write down everything this trojan did, but it hijacked explorer with the secure32.html, and installed all sorts of running processes & spyware. Pretty sure there was something searching for info on my computer since it was busy.
    Did some rudimentary cleaning, then like a dummy went back over to hostpc forum page again and the exact same thing happened.
    Then I performed the thorough scans recommended over at castlecops.
    Although I didn't post anything over at castlecops, I still have a few suspect files hijackthis finds but I don't want to delete unless I know what they are, such as " selhmg.exe ". Can't find info googling it.
    Anyway its been days cleaning up after the virus/malware. I don't know if any explanation was posted in the forums on exactly what the problem was / why the virus was allowed to infect the site in the first place / etc, but I'm a little leary of visiting the forum page at the moment. Apparently there was some mail attack recently (no other details mentioned - but my emails were delayed about a day coming through), so the host seems to be a target. It would be great to have some more insight than just - there was a problem and it was fixed.
    Last edited by gergev; 04-07-2006 at 04:55 AM.

  34. #34
    Join Date
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    Location
    Directadmin Core
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    There was a MySQL injection bug that affected Invision Power Board - I missed that one update. It has since been replaced with vBulletin - after the injection was cleared. vBulletin will reamain our standard forums as we redesign our site and integrate all user aspects of the site.

    Sorry you were inconvenienced - I'm just glad this wasn't phpBB
    http://www.hostpc.com
    DirectAdmin servers for hosting, resellers and your dedicated needs.
    Hosting, Resellers, Dedicated Managed and Unmanaged servers
    Hosting since 11/98 - Specializing in DirectAdmin since 8/03

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