Results 1 to 14 of 14
  1. #1
    Join Date
    Jun 2003
    Location
    Myrtle Beach, SC
    Posts
    75

    Voxrox/Voxel Scheduled Downtime

    Just a heads up (kinda late) that Voxrox/Voxel are having scheduled downtime this evening from 1AM to 4AM as they move servers from the LGA1 facility to the new LGA2 facility. Just thought I'd start a thread, as I've already shut down my servers, and will be patiently waiting to watch them come back up in the new facility.

    From the email they sent out to all customers:

    Your equipment will be moved on Saturday morning from the hours of 1 AM to 4 AM EST and you should power down the equipment Saturday morning before 1 AM.

    NOTE: This maintenance window only affects equipment located at our 25 Broadway (Telehouse) facility and will not impact customers located at our Parsippany, NJ location or other network facilities.
    I've noticed that you can log into ubersmith, and under devices, it'll list if your device is in LGA or another facility.

  2. #2
    goodbye telehouse

  3. #3
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,299
    Where are they moving to?

  4. #4
    Join Date
    Mar 2004
    Location
    Sydney Australia
    Posts
    4
    Quote Originally Posted by inogenius
    Where are they moving to?
    This is where they are moving to. According to Google Maps it's a 6 minute drive. Seems the outage started late, and they have 10 minutes to get my server back on line...

    http://maps.google.com/maps?q=from%3...0013&f=d&hl=en

  5. #5
    they are moving to 150 varick

  6. #6
    it's also expected that they probably will end up being a little late... voxrox has a lot of client machines to move over...

  7. #7
    Join Date
    Mar 2004
    Location
    Sydney Australia
    Posts
    4
    This outage has now lasted 6 hours (not the annouced three hours), I was told at 5:25 the information that was only posted at status.swishzone.com 2.5 hours later, that the server had all been moved, and everything would be plugged in.

    I'm sure it's been a long night for Voxel - I have done a few of those myself in my time. These days I usually find I don't get into that sort of situation, because I'm good at project management as well as being technically proficient.

    Hopefully it willl all be back up soon.

  8. #8
    Join Date
    Mar 2004
    Location
    Sydney Australia
    Posts
    4
    Quote Originally Posted by r1chard
    Hopefully it willl all be back up soon.
    Total offline time from scheduled beginning of [3 hour] outage to server being back on line was 16 hours.

  9. #9
    Join Date
    Sep 2003
    Posts
    31
    This downtime has been ridiculous. I have two servers. One apparently is online, but tracing it reveals it is still located at LGA1, the voxel tech told me they were false or inaccurate. the second one is nowhere to be found. Multiple calls after 3pm go unanswered. It has been at least 18 hours of total downtime. I'm very sad.

  10. #10
    Join Date
    Sep 2003
    Posts
    31
    Is anyone else still down?

  11. #11
    Dowxp, did you support a ticket through ubersmith as indicated by phone message?

  12. #12
    Join Date
    Sep 2003
    Posts
    31
    i'm not sure what your phone message means, i just get an answering machine. as for support tickets, there are two open from earlier this morning. I think they lost my machine

  13. #13
    Join Date
    Mar 2004
    Location
    New York City
    Posts
    995
    I apologize for the delay, your machine should be coming back online shortly.

    More information will be forthcoming.

    Best,
    Sam

  14. #14
    Join Date
    Mar 2004
    Location
    New York City
    Posts
    995

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