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  1. #1

    Hosting support company?

    I was just wondering…

    Is there a company that you can pay a monthly fee too that would provide 24 / 7 support to your hosting customers + make sure the server is always running smoothly?

    I am sure such a company must exist but I have never heard of anything like this before.

    Any help is much appreciated!
    Thanks,
    Jon

  2. #2
    Join Date
    Sep 2005
    Posts
    71
    Hello,

    You will probably need to hire two separate companies. One will handle the customer support and the other will deal with your serves.

    Having someone taking care of your customer support is called support outsourcing, you might want to search through the offers section of this forum for more information and offers.

    Good luck.

    Regards,

    Sp0k0

  3. #3
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    I've never used outsourced support before, but if I was ever to use that model, I'd probably use touchsupport.com.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  4. #4
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    Quote Originally Posted by sp0k0
    . . . You will probably need to hire two separate companies. One will handle the customer support and the other will deal with your serves.
    Many outsourced support companies will provide both services.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  5. #5
    Join Date
    Sep 2005
    Posts
    71
    Could be, I have not run across one such though.

    I guess my bad. Everyday a new thing learned :-D

    Regards.

    Sp0k0

  6. #6
    Join Date
    Nov 2005
    Posts
    49
    Quote Originally Posted by Aussie Bob
    Many outsourced support companies will provide both services.
    ie. Touch Support offers customer support, and they also have the Guaranteed Uptime program, which offers server management.

  7. #7
    Join Date
    Feb 2005
    Location
    India
    Posts
    911
    Quote Originally Posted by sp0k0
    Hello,

    You will probably need to hire two separate companies. One will handle the customer support and the other will deal with your serves.
    Yep ... with a simple search over here on WHT you will find many such companies that offer both server management and hosting support services...

    Although there are few ones out there that are specialized in server management and server administration services ... which explictly offer server management services .. and no hosting support.

    Recently there was a thread which had a list of almost all such EXISTING companies.

  8. #8
    ThinkSupport has an affordable monthly service for support, however, it does not come with management:

    1 to 5 servers $99 per server per month (unlimited tickets)
    Webair Internet Development Inc.
    Shared Hosting • Managed Dedicated Servers • SEO
    1.866.WEBAIR.1 • www.webair.com • 24/7/365 Support • Adult Friendly
    My comments do not reflect the views of the company or its management.

  9. #9
    Join Date
    Feb 2005
    Location
    India
    Posts
    911

  10. #10
    Quote Originally Posted by j0ncc
    I was just wondering…

    Is there a company that you can pay a monthly fee too that would provide 24 / 7 support to your hosting customers + make sure the server is always running smoothly?

    I am sure such a company must exist but I have never heard of anything like this before.

    Any help is much appreciated!
    Thanks,
    Jon
    If you check this thread you can find so many companies are providing both service.

    http://www.webhostingtalk.com/showth...hreadid=368622

  11. #11
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    Quote Originally Posted by sp0k0
    Could be, I have not run across one such though.
    TouchSupport's helpdesk product.
    TouchSupport's sysadmin product.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

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