Web Hosting Talk : Web Hosting Main Forums : Domain Names : Can not contact Registerfly.com

[dc123]

Can anyone tell me how to contact Registerfly.com because my account has be restricted due to fraud detection for the third time and I can not contact them. I have tried their risk management email and have never had a reply from them. I have tried to raise a support ticket but with my account restricted it will not let me and I have spent several hours on telephone hold. I have sent them copies of my passport and my credit card statements as requested in the past and yet here we are again, a domain may only be worth $6 to them but it is worth a whole lot more to me.

[dynawebd]

Have you tried the live chat? How about email abuse(at)registerfly.com

This business is a lot about trust. When you get this resolved, you may want to transfer to a registrar you can trust or who trusts you. You are right, a relationship like that is worth way more than the registration fees!

Good luck.

[dmaven]

There is a great deal of fraud out there I can understand a registrars position with verifying a purchase. Try to contact them at risk@ or just PM member regfly

[dc123]

Originally Posted by dynawebd

Have you tried the live chat? How about email abuse(at)registerfly.com
Good luck.

When I am on phone hold I always try their live help also and guess what, they keep me on hold. I have not tried abuse@ because they tell me to contact risk@ but these peple have never replied to one of my mail in over three months.

[dc123]

Originally Posted by dmaven

... PM member regfly

Thanks I will give this a try. I have done a board search for regfly and did not realise Registerfly.com had so many problems.