Just thought I'd share my own little tale of Registerfly Brand Enjoyment.
I've slowly been moving my domain names to NameCheap.Com, since I'm not made of gold I have to move one at a time over. A while back, I added $30 using PayPal. There's a bit of story to the paypal thing, but at the moment its not the place for it.
I had already used up most of the $30 paying for renewals and whatnot, but I had a fiver kicking around in there, that was more or less useless. I was pretty sure I wasn't going to get a $5 odd dollar refund from registerfly, so I just registered a dot info (2 years at $1.99 per year) from them and sat on the balance. I could suffer a dollar or so loss.
I've had the domain name for around five days. It's just a hobby site, nothing major, nearly zero traffic. A true domain name toy.
And then, just today, I noticed that it was gone. I checked my server, and everything was cool. I did a trace on the domain name, and then I realized that the domain name was literally a dead duck -- no nameservers listed.
I went to my control panel, and saw that all my name server information had been wiped clean from that domain name. It had happened once before to me, a year ago, except at the time it was all my domain names, so I wasn't too shocked. I reset the info and the domain name propagated and worked for a time.
It worked for a couple hours, and vanished again. I went to Registerfly again, the dns info was gone again. I attempted to reset it, again... and got this error:
ERROR:Domain name not found
Your DNS Changes could not be completed for ********.info
I've submitted a support ticket and I'm awaiting a reply.
Another thing I've been noticing, what with my migration to namecheap, is that all the domain names which I've transfered over are still listed in registerfly's database.
Just a charming tale of woe. I'm quite glad I'm moving my domain names over....
I think (I am NOT sure, however) it happened because you've registered .info for more than 1 year, using their special price. You see, .info promotion is for the first year ONLY and you can't have multiple years for 1.99 each. Happened with me before - they just deleted the whole domain from my account (have refunded the money in full, however) AND somehow UNregistered it (I still can't understand HOW). I just went and registered the name at DirectI, for 1.11
Anyway, good luck in dealings with RF - you gonna need it!
Refunding the money, unregistering the domain name, and not telling me... is a rather inelegant solution to their problem. But oh well, I'm glad it happened to my domain name toy, and not something more important.