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  1. #1
    Join Date
    Dec 2003
    Location
    London | UK
    Posts
    234

    ThePlanet great tech support

    I don't know if this is something new they are doing, but when my server went down because I was working on it. They called me within minuets to let me know.

    They haven't done that before but I think their support team are great. They have their ups and downs but its great value for money, and I'm not just quoting from just this phone call.

    - Ben Reyes

  2. #2
    Join Date
    Apr 2002
    Location
    West Yorkshire
    Posts
    1,357
    Thats pretty cool. I wonder if it was a one off or if it's standard now.
    -- Matthew

  3. #3
    looooool

    theplanet support is the worst i dealt with, just wait out when they damage your server, do reboots and os reloads on wrong machines, install failed hw pieces etc.... well good luck!!!

  4. #4
    Join Date
    Apr 2002
    Location
    West Yorkshire
    Posts
    1,357
    They have had issues like this reported here. I know when I send tickets in I am VERY specific and explain EVERYTHING in detail to them.

    With such a large client base there is always some hickup going to happen unfortunatly. I do not know if TP has a higher ratio of problems compared to others though.
    -- Matthew

  5. #5
    Quote Originally Posted by hdx5
    looooool

    theplanet support is the worst i dealt with, just wait out when they damage your server, do reboots and os reloads on wrong machines, install failed hw pieces etc.... well good luck!!!
    Compared to their size some goofups do happen but overall their support is good.

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