Sorry if it's offtopic - can't find needed forum.

I have such problem - our client want to protect
somedomain.com and all it's subdomains.

He have buyed wildcard's ssl and installed it, but currently it's still trigger error "*.domain.com and www.domain.com are not the same".

Should this be some problems with setup or how it can be solved?
SSL provider's support are slow and not very usefull.

Any help with how it can be fixed?

Regards, Andrew