Ipowerweb S*cks

[White Industries]

Hello, Wow have I had a bad time with Ipowerweb.This whole web site thing is pretty new to me.Here is my story.
I signed with Ipowerweb back in 3/04 after six days they still couldnt get my account up so I could sign in,I got so frustrated I forgot about building a site for a while.
So here it is a year and a half later and I try and log in under my domain name and nothing? So I contact live email support and ask if my domain name is still mine, they asked me my account name and password and said yes my account/domain name is current until 3/06.
I then signed in under my host number and instantly was greeted with a error message stating than my hard disc was full????This was my first time signing into my account after one and a half years????So back to Tech,they gave me some story about my firewall ports and numbers etc....After that I hit the phone support,well after they checked into my issues they came back and said because my account/domain name had been inactive for over 60 days that they sold my domain name???I was told this was a new rule so people wouldnt buy up names and sit on them.I tried to explain that it wasnt inactive that it was attached to an active account which they managed???He didnt want to hear it and transfered me to sales.
Sales then told me that they never where asked to register my domain name and therefore it had been cancelled???I ask why wouldnt I have you transfer my domain name and why is my domain name on my account still, but someone else owns it???????Needless to say after running my contracting company under the same name for 14 years I am a little pissed.
Has anyone else had their Domain name sold out from under them?
So now I have to get creative and find a new host.
That wasnt the end of it I asked how I could cancell my account and get a refund she said she could cancell it and I asked how much the refund was for and she said that she couldnt tell me that.That I would have to talk to accounting and I asked to be transfered and she said no one was in.I did finally get her first name(Anaya) but she refused to give me her last name or a direct phone number to her manager.What kind of B.S is this?So now I sit and wait and wonder what if any I am going to get back in form of a refund for them selling my domain name etc....
I have a call into the Atorney Generals Office about this just to see if this is right and if I can do anything about it.

[ICSHosting]

Let me tell you how many people I know that have had problems with IPowerWeb. Their customer support is ridiculous! And don't even try to change your nameservers... its practically impossible!

[wnTyler]

This same thing happened to one of my customers.
They had their domain through NetSol for like 5 years just sitting stagnant, but then they switched to iPowerWeb, however iPowerWeb as a domain transfer client, which you would assume is transferring your domain over to iPowerWeb. When the time came that the domain was sold off iPowerWeb said that they were never told to register the domain name and that they couldn't help. It cost my customer over $500 to get his domain of his business back. iPowerWeb needs to either eliminate the deceiving ads or actually transfer domains.

[Nadabrahma]

Sorry to hear about these problems. When researching web hosts, I am sad to say I have come across some less-than-flattering stuff about this company. Sure, there are also people who say they like the company but then there's stories like these.
Good Luck finding a better host!

[gobeyond]

I used to think iPowerWeb very highly, but not anymore. I signed up with them over a year ago with 800 MB, 5 sub-domains, etc. Now they are offering 10 GB, 100 sub-domains, but that is ONLY for new customers. I signed up another site just a week before their newest offer came out. I called their customer service to see if I could get the newest offer. Their answer was "No problem, but you need to talk to tech support". So, I talked to tech support, and the answer was "No problem, but you need to talk with billing". Just like that, I went through all their departments, but kept going circles. So, I cancelled it within 30 days for the money-back.

I used to recommend iPowerWeb, but not anymore. They are not the worst host out there, but certainly they will have to make some significant improvement before I will try them again.

Terry

[ldcdc]

and said because my account/domain name had been inactive for over 60 days that they sold my domain name???I was told this was a new rule so people wouldnt buy up names and sit on them

Huh?

You did pay for the domain's two years registration, right?

[White Industries]

So they said!!!!! I've been reading a lot about Ipowerweb and there seems to be a pattern of deceptive practices.
I am still amazed how each person that I spoke with there had a different excuse for why I no longer had a domain.I almost laughed, if I wasnt so mad I would have.Then the fact there was no email ,no heads up if in fact there was a 60 day rule etc....Very unprofessional.Customer service F! Honesty F! Price was an A now F !
The bottom line is they got one over on me.Shame on me.All I can do is tell my story complain to the Atorney Generals office and the BBB,maybe I can help someone from making the same mistake.

[Justin]

ldcdc exactly what I also saw with this. What they did is against ICANN policy as the client Paid for the domain and registration/renewal fees in accordance.

White Industries, If you indeed paid them to transfer your domain to them as a registrar then you do need to take this up with ICANN as you should be able to retain your domain name back as it was paid for. (I do hope you have any and all receipts of payments made).

Best of luck in your resolution of this issue.

[White Industries]

They seem to be careful about how they deceive.
When I logged into the account today it was titled "White-industries.com"even though the domain was no longer mine.
I have all the emails from them as far as payments but nothing broken out,just payments and dates with my domain name etc.I paid two years in advance figured it would be easier.I had the Domain with ATT for two years before it was transfered so I thought, but the way they screwed up my account the first week I should have known.
I guess ethics is just a word now a days.
I did research them zdnet had good reviews etc...being a Contractor I wasnt figuring that the computer was going to beat me.lol

[White Industries]

Ok, Next where can I find a list of good hosts? I need or would like a one stop host where I could build my site right there.
Besides contracting I also have a equipment(construction) brokerage.As I've said this is all fairly new to me just spread out over two years now.
I am looking to build a site with photos of my inventory on a listings page then when you click on a photo and it opens to more photos and information/specs on that piece.
Any direction would be appreciated.

[Justin]

I'd suggest checking the offers section here and do some research and looking through offers. Don't fall for the heavy overselling/unsustainable ones though. Chances are when someone offers the world on a stick quite often they can not handle producing what they are offerring to those who use it. As long as your site(s) aren't ram/cpu intensive you should be fine on a normal shared account.

Best of luck in your research White Industries.

[White Industries]

lol I'm ready to jump right in again.Hostgator makes some very good points on their site about the do's and donts that if I had read two years ago I wouldnt have picked Ipowerweb.
Anything good or bad about Hostgator?
Thank You for the replies and info,I will contact ICANN about what happened jsut so they know.

[datapimp]

I'm sure ipowerweb does suck, but you let the domain registration lapse:

Domain Name: WHITE-INDUSTRIES.COM
Created on: 23-Sep-05

If it had been sold out from under you that creation date wouldn't be recent. When a domain is transferred, the creation date does not change.

Now whether you got all the time you paid for when you transferred is another question, but really, your domains are your responsibility. You didn't check the whois after it was transferred? Just to make sure everything was okay? You know the registrar also sends like a million emails to give you a chance to get your domain before it is deleted. It's still yours to take for about 80 days after expiration, typically. You didn't notice your site was down for two or three months?

Like I said, I'm not defending ipowerweb, but everyone here is much too quick to point at the host in situations like this. You know, users are stupid sometimes too. And they mess things up just as bad as a host can. Worse. Who knows when this guy's domain was registered and for how long?

He let the domain registration lapse, end of story.

[White Industries]

I'm sure ipowerweb does suck, but you let the domain registration lapse:

Domain Name: WHITE-INDUSTRIES.COM
Created on: 23-Sep-05

If it had been sold out from under you that creation date wouldn't be recent. When a domain is transferred, the creation date does not change.

Now whether you got all the time you paid for when you transferred is another question, but really, your domains are your responsibility. You didn't check the whois after it was transferred? Just to make sure everything was okay? You know the registrar also sends like a million emails to give you a chance to get your domain before it is deleted. It's still yours to take for about 80 days after expiration, typically. You didn't notice your site was down for two or three months?

Like I said, I'm not defending ipowerweb, but everyone here is much too quick to point at the host in situations like this. You know, users are stupid sometimes too. And they mess things up just as bad as a host can. Worse. Who knows when this guy's domain was registered and for how long?

He let the domain registration lapse, end of story.

To bad you dont know what you think you know, I asked Ipowerweb to transfer my reg/domain when I signed on with them ,Yes it was my fault for not checking in the last year and a half but I thought hiring(PAY) a so called professional to manage my domain and web hosting would cover that.
As far as the creation date you arnt showing me anything I didnt already know even with my amature computer experience.
And sorry to say that Ipowerweb did NOT send any emails stating that my domain was expiring as I have a file with all their emails (Wrong again)So I would suggest you speak of what you know and not what you think you know.
Thank you for your half correct views.

[White Industries]

I'm sure ipowerweb does suck, but you let the domain registration lapse:

Domain Name: WHITE-INDUSTRIES.COM
Created on: 23-Sep-05

If it had been sold out from under you that creation date wouldn't be recent. When a domain is transferred, the creation date does not change.

Now whether you got all the time you paid for when you transferred is another question, but really, your domains are your responsibility. You didn't check the whois after it was transferred? Just to make sure everything was okay? You know the registrar also sends like a million emails to give you a chance to get your domain before it is deleted. It's still yours to take for about 80 days after expiration, typically. You didn't notice your site was down for two or three months?

Like I said, I'm not defending ipowerweb, but everyone here is much too quick to point at the host in situations like this. You know, users are stupid sometimes too. And they mess things up just as bad as a host can. Worse. Who knows when this guy's domain was registered and for how long?

He let the domain registration lapse, end of story.

You sound pretty ignorant yourself,That crystal ball must be working pretty good.
Thanks for your input you made me smile.

[frdalton]

To bad you dont know what you think you know, I asked Ipowerweb to transfer my reg/domain when I signed on with them ,Yes it was my fault for not checking in the last year and a half but I thought hiring(PAY) a so called professional to manage my domain and web hosting would cover that.
As far as the creation date you arnt showing me anything I didnt already know even with my amature computer experience.
And sorry to say that Ipowerweb did NOT send any emails stating that my domain was expiring as I have a file with all their emails (Wrong again)So I would suggest you speak of what you know and not what you think you know.
Thank you for your half correct views.

That's getting a bit harsh, both of you. Mind you, he did have a bit of a point, Most domain transfers fail because they are either locked or about to expire and such and in many cases hosts or registrars don't follow up on them after initating the transfer request so don't realize it failed and there for don't email you saying that it failed. I'm not saying any host is right for doing this, rather they should be checking on the status of pending transfers but sadly it doesn't seem to always happen.

[datapimp]

To bad you dont know what you think you know, I asked Ipowerweb to transfer my reg/domain when I signed on with them ,Yes it was my fault for not checking in the last year and a half but I thought hiring(PAY) a so called professional to manage my domain and web hosting would cover that.

After the transfer, a reasonable person would check to make sure everything was in order. What made you assume that ipowerweb was "professional"? You had just met them.

As far as the creation date you arnt showing me anything I didnt already know even with my amature computer experience.

Then you know the domain expired, and ipowerweb did not sell it out from under you.

And sorry to say that Ipowerweb did NOT send any emails stating that my domain was expiring as I have a file with all their emails (Wrong again)So I would suggest you speak of what you know and not what you think you know.
Thank you for your half correct views.

The email wouldn't come from ipowerweb, they aren't a domain registrar. Unless they are listed with ICANN under a different name. http://www.internic.net/alpha.html The renewal emails come from the registrar. Another reason to check your whois after a change, to make sure your contact info is correct.

You're just reinforcing what I said, that it isn't always the host, sometimes the customer is the problem.

[datapimp]

That's getting a bit harsh, both of you.

The title of the thread is Ipowerweb Sucks. That's pretty harsh if they didn't do anything wrong, and Mr. White has not given us any indication that they did anything wrong in this case.

[White Industries]

After the transfer, a reasonable person would check to make sure everything was in order. What made you assume that ipowerweb was "professional"? You had just met them.


Then you know the domain expired, and ipowerweb did not sell it out from under you.

The email wouldn't come from ipowerweb, they aren't a domain registrar. Unless they are listed with ICANN under a different name. http://www.internic.net/alpha.html The renewal emails come from the registrar. Another reason to check your whois after a change, to make sure your contact info is correct.

You're just reinforcing what I said, that it isn't always the host, sometimes the customer is the problem.

This is why I was payingIpower to watch over my domain and host for my future site.
I'll admit I've learned more in the past ten hours than I knew in the last four years about host and domains etc.
The fact is/was I asked Ipowerweb to reg and transfer my domain from ATT when I signed with them and somehow after three different excuses within four hours today I found out my domain was gone.

[catfished]

Well I'm a bit confused but it's been renewed until September 2007 according to this:
Registered through: GoDaddy.com

Domain Name: WHITE-INDUSTRIES.COM

Created on: 23-Sep-05

Expires on: 24-Sep-07

Last Updated on: 23-Sep-05

[datapimp]

This is why I was payingIpower to watch over my domain and host for my future site.
I'll admit I've learned more in the past ten hours than I knew in the last four years about host and domains etc.
The fact is/was I asked Ipowerweb to reg and transfer my domain from ATT when I signed with them and somehow after three different excuses within four hours today I found out my domain was gone.

Well, it's certainly a drag to learn about things the hard way. Had you come in and asked some questions about what happened, you might have got a different response. But you're pointing fingers and you also play a part in the problem.

You pay an insurance company to reimburse you if your car explodes or pay the victim's family if you run someone over after a few too many cocktails on Karaoke night, but if you leave the keys in the car one night and someone steals it, it ain't the insurance company's fault it's gone.

[White Industries]

That's getting a bit harsh, both of you. Mind you, he did have a bit of a point, Most domain transfers fail because they are either locked or about to expire and such and in many cases hosts or registrars don't follow up on them after initating the transfer request so don't realize it failed and there for don't email you saying that it failed. I'm not saying any host is right for doing this, rather they should be checking on the status of pending transfers but sadly it doesn't seem to always happen.

I 'll give you that,that I should have checked up on them and followed threw.Little did I know how many reviews of companies are false or paid for.I trusted the reviews that I read about them at the time ,couldnt find any negatives unlike now, there seems to be many issues with ipower including people loosing their domain names and having to pay to get them back.
I'll say it again, I had little to no knowledge in websites,hosting domains etc that is why I relied on ipowerweb to take care of that for me.Believe me I have better things to do with my time than check up on everybody I hire to do a job.
As far as this other dude he seems to have all the answers so there isnt much point in talking with him.

[datapimp]

Well I'm a bit confused but it's been renewed until September 2007 according to this:
Registered through: GoDaddy.com

Domain Name: WHITE-INDUSTRIES.COM

Created on: 23-Sep-05

Expires on: 24-Sep-07

Last Updated on: 23-Sep-05

Created on: 23-Sep-05 - It's a two month old registration. Someone grabbed it when he let it lapse.

[datapimp]

As far as this other dude he seems to have all the answers...

Now you're on the right track.

I'm as sympathetic as the next guy (really) when someone has been wronged. Maybe you were wronged. More likely you missed a mistake that was made (possibly by ATT, by the way, and not ipowerweb) at the time of transfer, and everything fell apart.

Things will fall apart if you don't tend to them. You wake up and you're ankle deep in entropy. Terrible, just terrible.

[White Industries]

Well, it's certainly a drag to learn about things the hard way. Had you come in and asked some questions about what happened, you might have got a different response. But you're pointing fingers and you also play a part in the problem.

You pay an insurance company to reimburse you if your car explodes or pay the victim's family if you run someone over after a few too many cocktails on Karaoke night, but if you leave the keys in the car one night and someone steals it, it ain't the insurance company's fault it's gone.

Wow you've read allot into this.
I went to them this morning asking for help,got the royal run around for about six hours before we got to the bottom of the fact that the domain was gone.That is after tech checked on it for me and said that everything was fine and my domain was in place until 3/06.Then two hours later when I called they told me that I lost my domain because of a sixty day stagnant period and that was a common practice,then was the story that I had never asked them to register my domain.This was all within six hours mind you.
I really dont know what to think.All I know is I asked them to handle everything reg and transfer paid two year in advance and now ???I'll be searching for a new domain.I'd say they su*k.
I was a service manager for five years I know all about customer service and the right and wrong way to approch someone so believe me I went to them with an open mind this morning.

[datapimp]

Then two hours later when I called they told me that I lost my domain because of a sixty day stagnant period and that was a common practice,then was the story that I had never asked them to register my domain.This was all within six hours mind you.

That's sixty (to 80) days after the domain expires. And during that time you are still able to renew the domain (though toward the end of that time the domain is in what is called "redemption period," and a lot of hosts will charge you a premium to get it back because getting a domain out of redemption requires paperwork and mailings and other such twentieth century drudgery).

It is common that web hosting companies NOT automatically renew domain name registrations. Mainly because very few of them are also the domain's registrar, and if they do automatically renew without asking you, and then you say, "Hey, I didn't want to renew!" the host is left holding the bag - and the domain renewal fee.

Doesn't sound like ipowerweb explained much of this to you, but then again, none of us were privy to the conversations. I do know that it doesn't take six hours to do a whois and look up an account's billing records, and that's all that had to be done in this case to see what was happening.

[frdalton]

Regardless of who was at fault over the loss of the domain, Ipower's registrar, you, both, From the sounds of it their support staff had their heads stuck up their @$$es which deffinately woudln't have helped matters.

[White Industries]

That's sixty (to 80) days after the domain expires. And during that time you are still able to renew the domain (though toward the end of that time the domain is in what is called "redemption period," and a lot of hosts will charge you a premium to get it back because getting a domain out of redemption requires paperwork and mailings and other such twentieth century drudgery).

It is common that web hosting companies NOT automatically renew domain name registrations. Mainly because very few of them are also the domain's registrar, and if they do automatically renew without asking you, and then you say, "Hey, I didn't want to renew!" the host is left holding the bag - and the domain renewal fee.

Doesn't sound like ipowerweb explained much of this to you, but then again, none of us were privy to the conversations. I do know that it doesn't take six hours to do a whois and look up an account's billing records, and that's all that had to be done in this case to see what was happening.

I'll tell you what I have learned more here than talking with them today.
My first conversation was with the live online help, that is when they checked my status and I was told everything was fine.I then tried to sign in under my domain and kept coming up with error messages, site not signed up type of messages.So I went back to live chat and asked again, then he said maybe my firewall ports where not allowing it that I needed to allow 8080 and 8087 which I had no clue about, that is when I had lunch and made a call after.The first tech guy I explained what we had checked and he did his own checking and came back to me and said I lost my domain name.That because I hadnt used it in 60 days much less a year and a half that it was common practice for them to get taken.He said it was so people wouldnt buy them up and sit on them.I explained that I had an active account and they where in cahrge of reg the domain so why did I loose it and he said because I hadnt used it in 60 days.Maybe he knew I wouldnt know any better?Then I said this wasnt right asked who I could talk with to get it back and he transfered me to sales.That is when she told me I never asked them to reg my domain.Again, I did when I signed on,Even though it was on my site at the header etc,which I opened for the first time today and I had never been notified buy either att or Ipower that I would be loosing or needed to re reg that it was just gone.
I already knew at that point who had it after doing some research of my own and when it was assigned etc.... Just dont know how they lost it?Or when for that matter.She wouldnt or couldnt tell me what when or why?I then asked to cancell my account and she did.
Like it or not I paid them for a service which the failed to provide.Yes,I could have been checking up on them but I ASSUMED yes I know,that as I said before being professionals that I wouldnt need to follow them around.Nor until today did I know how.
I thank you guys for the help you have given me more direction than they did.

[White Industries]

Regardless of who was at fault over the loss of the domain, Ipower's registrar, you, both, From the sounds of it their support staff had their heads stuck up their @$$es which deffinately woudln't have helped matters.

Just to add,I am a contractor,I do logging and run trucks ,I also broker construction equipment here in the Northeast.If I had to follow everyone I hired to do a job around I wouldnt get anything done.Can you understand my frustration?

[frdalton]

Oh I can understand that perfectly. I would be pissed too. Keep in mind that most of us posting here tonight spend way to much time involved in hosting and hosting related stuff I work tech support for a bunch of hosts and operate my own as a hobby in my spare time. Most of the stuff we mention about it being obvious to check the status and such are all things that we sometimes take for granted that we know from experience. We really should remember that we didn't all start out "knowing everything"

[Dormouse]

I need or would like a one stop host where I could build my site right there.

This is part of the problem.

You are MUCH better off registering and maintaining your domains yourself with a registrar rather than having a host do that for you. GoDaddy, Namecheap etc.

If you had done that you wouldn't have got into this mess.

I do understand that no-one can be expected to understand all this at the beginning and that you will tend to accept what is said to you by people who appear to know what they are doing, and you are not the only person this has happened to. Now, it is important to use your hard learnt knowledge to do it better next time.

Firstly that means separate registration.
Secondly, that means careful consideration of your hosting needs. How critical might your website become (it obviously has not been over the last few years)? Most businesses find that it is worthwhile for them to pay more for a better quality of support and reliability than they can reasonably expect from a budget host, however good that budget host's reputation.

[Buddhalicious]

Whatever registrar you choose, check their policy with regards to prepayment. ASK THEM and get it in writing, then follow-up ASAP if they don't stick to it. I would only choose a registrar whereby

- when client orders a transfer, it is transferred in immediately, regardless of any existing time remaining. Existing time is not lost in a transfer, the newly purchased time extends from the current expiry date, not from the date of purchase.

- when client orders more than one year at a time, all of those years are added immediately at the TOP REGISTRY level. Always refer to the top registry whois at http://www.internic.net for definitive expiry date. If you pay your registrar 5 years, they may put a 5 year expiry date in their own WHOIS, but only command the registry to extend one year at a time over a 5 year period. Who says that registrar will be around in a few years time, meanwhile they have your money and all you have is a promise that they will do it when the time comes.

- the usual: make sure it's reg'd in your name and address and with a valid admin email address of yours. Also, make sure they have an online management facility and that you are given the login.


We don't have the details as to whether this domain was ever touched by ipowerweb at all. When it expired in Sept, would that have been the original expiry date with AT&T? Can anyone here check whois.sc's historical data? Did White have a valid email addy there? Do you have any documentation that you expressly paid to add X number of years on your registration? Maybe you did only purchase hosting?


From what White has relayed that ipowerweb told him, it sounds like they saw he wasn't using the domain, so they saw it as an excuse to not renew it and pocket his money, figuring he wouldn't use it. We have lots of unused domains in our system, people buy them with the intention of setting up a site, but just never get around to it. HOWEVER, each of those domains has had ALL of their years added immediately as contracted. Clients paid to licence those domains for those years, regardless whether they actually use them or not, it's not our business to decide for them.

[White Industries]

Whatever registrar you choose, check their policy with regards to prepayment. ASK THEM and get it in writing, then follow-up ASAP if they don't stick to it. I would only choose a registrar whereby

- when client orders a transfer, it is transferred in immediately, regardless of any existing time remaining. Existing time is not lost in a transfer, the newly purchased time extends from the current expiry date, not from the date of purchase.

- when client orders more than one year at a time, all of those years are added immediately at the TOP REGISTRY level. Always refer to the top registry whois at http://www.internic.net for definitive expiry date. If you pay your registrar 5 years, they may put a 5 year expiry date in their own WHOIS, but only command the registry to extend one year at a time over a 5 year period. Who says that registrar will be around in a few years time, meanwhile they have your money and all you have is a promise that they will do it when the time comes.

- the usual: make sure it's reg'd in your name and address and with a valid admin email address of yours. Also, make sure they have an online management facility and that you are given the login.


We don't have the details as to whether this domain was ever touched by ipowerweb at all. When it expired in Sept, would that have been the original expiry date with AT&T? Can anyone here check whois.sc's historical data? Did White have a valid email addy there? Do you have any documentation that you expressly paid to add X number of years on your registration? Maybe you did only purchase hosting?


From what White has relayed that ipowerweb told him, it sounds like they saw he wasn't using the domain, so they saw it as an excuse to not renew it and pocket his money, figuring he wouldn't use it. We have lots of unused domains in our system, people buy them with the intention of setting up a site, but just never get around to it. HOWEVER, each of those domains has had ALL of their years added immediately as contracted. Clients paid to licence those domains for those years, regardless whether they actually use them or not, it's not our business to decide for them.

Better late than never as far as customer support.I sent an email for each conversation I had with Ipowerweb just started to get replies today see below;Response ()11/24/2005 07:12 AMDear Customer:

According to our records we are showing that your hosting account has been cancelled. As for your domain name we are showing that we ipower no longer has it. Customer (Allan White)11/22/2005 10:27 PMHello, Do I still have the domain name White-Industries or did I loss it?
Thank You.
Allan White

[Ariel74]

Just as an aside, since when did the word "s--ks" become socially acceptable in polite conversation?

[White Industries]

Whatever registrar you choose, check their policy with regards to prepayment. ASK THEM and get it in writing, then follow-up ASAP if they don't stick to it. I would only choose a registrar whereby

- when client orders a transfer, it is transferred in immediately, regardless of any existing time remaining. Existing time is not lost in a transfer, the newly purchased time extends from the current expiry date, not from the date of purchase.

- when client orders more than one year at a time, all of those years are added immediately at the TOP REGISTRY level. Always refer to the top registry whois at http://www.internic.net for definitive expiry date. If you pay your registrar 5 years, they may put a 5 year expiry date in their own WHOIS, but only command the registry to extend one year at a time over a 5 year period. Who says that registrar will be around in a few years time, meanwhile they have your money and all you have is a promise that they will do it when the time comes.

- the usual: make sure it's reg'd in your name and address and with a valid admin email address of yours. Also, make sure they have an online management facility and that you are given the login.


We don't have the details as to whether this domain was ever touched by ipowerweb at all. When it expired in Sept, would that have been the original expiry date with AT&T? Can anyone here check whois.sc's historical data? Did White have a valid email addy there? Do you have any documentation that you expressly paid to add X number of years on your registration? Maybe you did only purchase hosting?


From what White has relayed that ipowerweb told him, it sounds like they saw he wasn't using the domain, so they saw it as an excuse to not renew it and pocket his money, figuring he wouldn't use it. We have lots of unused domains in our system, people buy them with the intention of setting up a site, but just never get around to it. HOWEVER, each of those domains has had ALL of their years added immediately as contracted. Clients paid to licence those domains for those years, regardless whether they actually use them or not, it's not our business to decide for them.

Thank you for the guide lines on how and what to check.
This has been a learning experience.So not totally wasted.

[Dormouse]

Just as an aside, since when did the word "s--ks" become socially acceptable in polite conversation?

Of course, in impolite conversation it may be perceived more positively.

[HostingEnthusiast]

I won't defend the company, but I do have to say that registration renewals are a common problem with all hosts.

Most people do not understand that there is a difference between someone pointing a domain to a new host and transferring ownership.

Ownership transfers has a formalized process and, in order for it to be completed, would require active participation from the owner of the domain.

That being said, the hosting companies should still try to make this as clear as possible -- I'm not sure how many people would read the entire setup letter to know its a problem to begin with even if the host did provide the information though.

[datapimp]

Just as an aside, since when did the word "s--ks" become socially acceptable in polite conversation?

Just as an aside, since when has webhostingtalk.com had anything to do with polite conversation? Take away "sucks" and the bitching and 75% of these posts would disappear.

[frdalton]

Just as an aside, since when has webhostingtalk.com had anything to do with polite conversation? Take away "sucks" and the bitching and 75% of these posts would disappear.

Good Point,

The only posts you see around here are people complaining about host x or host y, and the only praise you see for hosts is usually done by or for the host in question and cannot be concidered reliable.

I have no problems with somebody expressing their dissatisfaction when a host wrongs them but 90% of the time it's a case of mis-communication or mis-undersanding between that customer and their host and not a very good indication of that host's competence.

[innovation]

I used ot be with ipowerwb but theit plans aren't so good anymore so I am switching to emax after Xmas.