Web Hosting Talk : Web Hosting Main Forums : Managed Hosting and Services : How simpli.biz works?

[IKillBill]

We have been searching for new providers and simpli comes into our sight

They are in west coast, which has good ping to us and Erica seems to know her stuffs well.

We are looking for fully managed server, a server where we don't have to touch/know anything about admins. Server will be highly secured/tuned from day one and keep in a good status. In short, we need to large reseller plan

anyone here has true experiences about them? are they fully 24/7 manned?

How managed did they go with their Dual Xeon server (full management included)

note: I searched and found few about their management

thanks

[niyogi]

Are you looking to keep your server security-hardened and patched as well?

Roj

[IKillBill]

yes, proactive full management

[Jakiao]

I have been with Simpli since December of 2003, and I absolutely love them.

At this moment, I have 10 servers and a Cisco switch co-located at their facilities and use about 17 Mbps 95th bandwidth (I've been able to easily sustain 80 Mbps for many hours in the past).

Erica and the entire support team of Simpli are incredibly smart and know what they are doing. They are always available no matter what time of the day it is. I've called them numerous times at 3AM or so because of a server of mine crashing for whatever reasons and not coming back up. Someone from the Simpli staff has always been available and has immediately fixed my issues locally.

I trust Simpli with my entire company infrastructure and will gladly continue to expand my infrastructure within their network. Simpli is an incredible company that will not do you wrong.

[Mfjp]

They should be pretty good. If you few that there isn't enough management, you can always hire a firm like rack911 to audit and harden more.

[mrzippy]

Originally Posted by IKillBill

We are looking for fully managed server, a server where we don't have to touch/know anything about admins. Server will be highly secured/tuned from day one and keep in a good status. In short, we need to large reseller plan

anyone here has true experiences about them? are they fully 24/7 manned?

How managed did they go with their Dual Xeon server (full management included)

Originally Posted by Jakiao

Erica and the entire support team of Simpli are incredibly smart and know what they are doing. They are always available no matter what time of the day it is. I've called them numerous times at 3AM or so because of a server of mine crashing for whatever reasons and not coming back up. Someone from the Simpli staff has always been available and has immediately fixed my issues locally.

This doesn't sound like a true "fully managed" server to me. If you have to call them to report a server crash, then it doesn't sound like it's what the original poster wants.

Does simpli offer that true fully managed level of service? (As described by the original poster?)

I'd be interested in knowing this, too.

[ericabiz]

Originally Posted by mrzippy

This doesn't sound like a true "fully managed" server to me. If you have to call them to report a server crash, then it doesn't sound like it's what the original poster wants.

Does simpli offer that true fully managed level of service? (As described by the original poster?)

I'd be interested in knowing this, too.

Hi,

Graham doesn't have the managed service with us. That's our normal unmanaged level of service.

Our managed service does include proactive monitoring, firewall service, etc. (see http://www.simpli.biz/managed.php) and is $100/month over our normal dedicated server prices.

If you have any more questions, you can email me directly at erica@simpli.biz.

[CD Burnt]

erica, when is that new design gonna show up?


since I am posting in this thread anyway.... ........ do you offer your server adminning separately, like someone gets a server somewhere, and calls you for adminning?

[IKillBill]

Originally Posted by Simpli-Erica

Hi,

Graham doesn't have the managed service with us. That's our normal unmanaged level of service.

Our managed service does include proactive monitoring, firewall service, etc. (see http://www.simpli.biz/managed.php) and is $100/month over our normal dedicated server prices.

If you have any more questions, you can email me directly at erica@simpli.biz.

Hi Erica

I have read your management page but wondering, do you guys provide "pro-active" security service or you install what we tell you? We certainly don't want server is only installed a APF by default. Something like Rack911 do for the initial setup is prefered, as I said we just want a large reseller plan. Is what you offer is like this?

thanks

[mripguru]

Originally Posted by IKillBill

Hi Erica

I have read your management page but wondering, do you guys provide "pro-active" security service or you install what we tell you? We certainly don't want server is only installed a APF by default. Something like Rack911 do for the initial setup is prefered, as I said we just want a large reseller plan. Is what you offer is like this?

thanks

You might want to contact their sales department with that question as I don't believe they can answer that here on the board.

[ericabiz]

Hi folks,

Yes, please email sales AT simpli.biz or me directly (erica AT simpli.biz) with sales requests. We received several over the weekend and I'm responding to them as quickly as I can, so if you sent one, you should receive a response in the next 24 hours.

We do offer proactive monitoring and management as part of our managed services.

Thank you,
-Erica

[dollah]

I have one server with Simpli.biz.

The server runs fine until I have some "network problems".

I sent a support ticket, Erica and Simpli teams work the server out till it work like a charm.

1. They upgrade the processor for free (lucky ^_^)
2. Patch every single hole in the server
3. harden the folder and permission.

It is more like managed service although my server is under self-managed package. Since the respond and service is top notch even for unmanaged. Then managed solution should be no problem. Note; I'm do not have any managed solution with simpli.

Simpli team will help you and try top solve your problem.

Hope this will help.

Thank you,