Results 1 to 13 of 13
  1. #1

    Billing System & Help Desk

    Hello,

    1) The complete design is ready ( Shared hosting / Dedicated Servers )
    2) Packages and everything is ready

    Confused about : Billing System ( Will be automated recurring billing ) & Help Desk. Should be easy to integrate.

    Any recommendations?

    Regards.
    IndoUS Hosting Quality IT Services since 2004
    Shared Hosting • Reseller Hosting • Dedicated Servers • Domain Names
    Custom Web Development • Mobile Application Development • SEO
    Custom E-Commerce Solutions, Sports Portals, Health Care - Health Tourism Portals

  2. #2
    Join Date
    Feb 2005
    Location
    India
    Posts
    911

  3. #3
    Join Date
    Oct 2003
    Location
    West Yorkshire, UK
    Posts
    2,813
    I assume you are wanting suggestions for what billing system and help desk to use.

    There are hundreds of threads regarding this topic, do a search on here, you'll find plenty of client management systems.

    PHPCoin - Free, you get what you pay for. I wasn't impressed.

    WhoisCart - WhoisCart is a little better, but again, I wasn't too impressed.

    Ubersmith - I haven't used Ubersmith from an admin point of view, although I have been on the client side of things, and it seemed like a very nice piece of kit.

    AccountLab - I had a little play with AccountLab when it first came out, (when it was free). I haven't had a chance to use it since Netenberg took over it and started charging. It did look very promising though when it was free.

    WHMAP - I have used WHMAP in the past, I could live with it, but it was nothing special in my opinion.

    Clientexec - Clientexec, I haven't used, although it does seem to have a very sturdy reputation with many around here.

    ModernBill - ModernBill, the one I use at the moment, and probably the best I have used.

    Lpanel - No experience, but those who use it seem to give it praise.

    In terms of help desks, again, I have used several, but Kayako's eSupport or their new SupportSuite are in a class of their own.
    - Jamie Harrop

  4. #4
    Lets say ModernBill + Kayako eSupport

    Perfect deal?
    IndoUS Hosting Quality IT Services since 2004
    Shared Hosting • Reseller Hosting • Dedicated Servers • Domain Names
    Custom Web Development • Mobile Application Development • SEO
    Custom E-Commerce Solutions, Sports Portals, Health Care - Health Tourism Portals

  5. #5
    Hey thinksupport & Jamie

    Thanks for your suggestions!
    IndoUS Hosting Quality IT Services since 2004
    Shared Hosting • Reseller Hosting • Dedicated Servers • Domain Names
    Custom Web Development • Mobile Application Development • SEO
    Custom E-Commerce Solutions, Sports Portals, Health Care - Health Tourism Portals

  6. #6
    Join Date
    Nov 2005
    Location
    Halifax, NS, Canada
    Posts
    656
    We use ModernBill with Kayako SupportSuite.... works great.... I highly recomend both of them.

    Rob.
    Rob Moore - Founder/President
    DemoWolf.com - Video Support Tutorials for Hosting Companies, since 2005
    Our new service is LIVE - as of June 1, 2016

  7. #7
    Thanks Rob. We have dediced to go for MB and Kayako.

    Thanks guys!
    IndoUS Hosting Quality IT Services since 2004
    Shared Hosting • Reseller Hosting • Dedicated Servers • Domain Names
    Custom Web Development • Mobile Application Development • SEO
    Custom E-Commerce Solutions, Sports Portals, Health Care - Health Tourism Portals

  8. #8
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009
    Quote Originally Posted by CSDesk
    Lets say ModernBill + Kayako eSupport

    Perfect deal?
    I wouldn't say perfect, but definently a good combination. I'm using that combination and am perfectly happy with their functionality.
    • AussieHost.com • Aussie Bob, host since 2001 •
    • Host Multiple Domains on Fast Australian Servers!! •

  9. #9
    Your recommendation means a lot Aussie Bob! Thanks!
    IndoUS Hosting Quality IT Services since 2004
    Shared Hosting • Reseller Hosting • Dedicated Servers • Domain Names
    Custom Web Development • Mobile Application Development • SEO
    Custom E-Commerce Solutions, Sports Portals, Health Care - Health Tourism Portals

  10. #10
    Join Date
    Sep 2002
    Location
    Jakarta
    Posts
    1,585
    At the moment I use Modernbill with Cerberus - its great!
    Hostime Managed Hosting
    Opening the bridge between your business and the world.
    http://www.hostime.com

  11. #11
    Join Date
    Feb 2005
    Location
    India
    Posts
    911

  12. #12
    Join Date
    Aug 2004
    Location
    Indiana
    Posts
    1,192
    WHM AutoPilot with Cerberus here.
    Ankit Gupta - Cernax Hosting
    "We're always second in the industry, the customer comes first."

  13. #13
    Quote Originally Posted by CSDesk
    Lets say ModernBill + Kayako eSupport

    Perfect deal?
    In an ideal world, maybe.

    For those a little more money conscious, leased modernbill license + cerberus (even the free version is tough competition to kayako) is the way to go, enough said.

    Edit: sorry thinksupport
    Aquinox Hosting Solutions - UK Shared Hosting - Providing extensive support above and beyond the service we provide.

    Web presence management in partnership with Mando Studios.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •