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  1. #1

    PyrexNetworks? Horrible

    Two weeks ago I got a shell with www . pyrexnetworks . com It was a 1k ircd shell with webhosting included. They state unlimited traffic.
    However this afternoon I recieved a nasty message. They canceled my shell under the reason of consuming too much bandwith when their service says to be unlimited. Besides that, my shell was moved twice during that time and I was not acredited for any of the downtime. When they refunded they gave back half even though my shell was down for so much time. I warn you to stay away from them, I thought they were ok, but they proved me wrong. What they just did is in effect fraud, or atleast False Advertisement. Heres a copy of the conversation I had with them, Keep in mind that their service is Unlimited. I was not shown any kind of proof of the bw consumption and I am attempting to get some of the other people to tell me if thats within the ballpark of other linked servers to nodramairc.net . in any case its still supposed to be unlimited.
    06:27 pm Webmazter i am about to close your account anyways
    06:27 pm SebasMiles ehr
    06:27 pm SebasMiles why?
    06:27 pm Webmazter in the last 4 days
    06:28 pm Webmazter you have used more bandwidth then anyone else
    06:28 pm Webmazter 75% of the servers usage
    06:28 pm Webmazter out of 27 shells
    06:29 pm Webmazter your ip has been using about 22 gigs per days
    06:29 pm Webmazter your ip has been using about 22 gigs per day*
    06:30 pm Webmazter my server limit is 34gig per day
    06:30 pm Webmazter to 1000gig per month
    06:30 pm Webmazter for a 15$ shell
    06:30 pm Webmazter i cant waste 75% of the servers bw for one client
    06:31 pm SebasMiles then you lied
    06:31 pm SebasMiles in effect it is not an unlimited bw account
    06:31 pm Webmazter sure whatever you want to say
    06:45 pm SebasMiles refund of 7.50?
    06:45 pm SebasMiles I am sorry but that is unnacceptable
    06:47 pm SebasMiles I expect a full refund
    06:47 pm SebasMiles especially since my shell did not run half a month
    06:48 pm Webmazter how about
    06:48 pm Webmazter no

  2. #2
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    From the sound of it you got a good deal for the bandwidth you have already used. What did you really expect them to do? You must surely have realised that you had made yourself a very unprofitable customer and that no business will run them for long without going bust.

  3. #3
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    There is no such thing as unlimited bandwidth. Any host who offers it is a liar.

    Find a host who is honest and you may not get cut off.

  4. #4
    Yep that is what I am doing now. and dormouse I didnt get a good deal, i got a ircd for 2 weeks, which had to be moved twice and that crashed also. For an IRC network any and all netsplits like that are like cancer to it. The point was to show it to others, do not trust this host.

  5. #5
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    Forget what all the others say SebasMiles. Yes, you shouldn't have gone with an unlimited provider, but at the same time it's their fault for false advertising. If it was more then a few dollars I would have pursued legal action.


    Regards,
    Anthony B.

  6. #6
    Reebamiles, Our terms of service regarding abuse bandwidth usage apply to your type of account. G) Unlimited bandwidth apply's to normal IRCD Usage, extreme abuse usage account may be subject to account closure. If you had read the terms of usage you would of been aware that abuse of our unlimited bandwidth policy would result in termination.

    On our main irchosting page you will note "Unlimited Bandwidth (no billing for excessive bandwidth usage)" You were infact not billed for exessive usage and a 15 day refund was issued, as per the server transfers this was done at your request.

    At 22gigs per day x 30 days your usage would of been 660 Gigabytes for the full month, this at compitive rates for bandwidth usage at most datacenters is a .50 cent per gig rate. The resluting overages we would pay to host your $15.00 IRCD shell would of been $330.00 , good luck with finding any host to support your bandwidth usage

  7. #7
    Duplicate post.

  8. #8
    Join Date
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    Quote Originally Posted by webmazter
    Reebamiles, Our terms of service regarding abuse bandwidth usage apply to your type of account. G) Unlimited bandwidth apply's to normal IRCD Usage, extreme abuse usage account may be subject to account closure. If you had read the terms of usage you would of been aware that abuse of our unlimited bandwidth policy would result in termination.

    On our main irchosting page you will note "Unlimited Bandwidth (no billing for excessive bandwidth usage)" You were infact not billed for exessive usage and a 15 day refund was issued, as per the server transfers this was done at your request.

    At 22gigs per day x 30 days your usage would of been 660 Gigabytes for the full month, this at compitive rates for bandwidth usage at most datacenters is a .50 cent per gig rate. The resluting overages we would pay to host your $15.00 IRCD shell would of been $330.00 , good luck with finding any host to support your bandwidth usage
    Then don't offer unlimited if you can't fulfill unlimited.
    un∑lim∑it∑ed = Having no restrictions. If you don't let him use at much as his heart desires then you are putting a restriction on something that is supposed to be unlimited.
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  9. #9

    Hrm...

    Good Luck Finding a new host dude.

  10. #10
    One thing that you probably forgot to read, because nobody I know ever actually reads the TOS when they sign anything

    "Pyrexnetworks reserves the right to cancel a customerís service at any time"

    So they can pretty much cancel you for typing wrong if they want. Granted the refund was justified atthat point, which you said you were issued for the time that had not passed, so far as I can see it, case closed.

  11. #11
    what do pyrex networks actually do ?

  12. #12
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    The OP is talking about an IRCd (IRC Server).

    It's pretty much become common practice to limit IRCd's by user count and not directly by bandwidth unless the client's usage becomes insane as the OP's had done.

    In any case SebasMiles welcome to WHT. Best of luck in your ventures.

  13. #13
    Quote Originally Posted by pgservers
    what do pyrex networks actually do ?
    Lie to potential customers and steal from existing customers.


    But atleast he is a cool dude with a "z" in webmazter.
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  14. #14
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    Didn't seem too cool to me from that conversation with one of his ex-clients. Support like that is just pathetic. How can you be a damn prick to someone who is paying you money? Not only does it give you a bad rep, but it makes you look like a 12 year old.
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  15. #15
    Okay you host his 22 gig per day account ayksolutions, we have never stopped or limited any client for abuse of bandwidth, however this was clearly abuse and a refund for unsued days was issued to the client. a "12 year old prick" would of deleted the account and ignored the client, our company is reputable and have been growing strong for the past 2 years we host 7 servers located at various reputable datacenters in the usa.
    This client was clearly abusing our policy of unlimited bandwidth, to make clear unlimited bandwidth still aplies to everyone of our existing 200+ shell clients and they will never be charged for overusage as we set no hard limits on thier usage.
    Last edited by webmazter; 11-20-2005 at 03:34 PM.

  16. #16
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    It is the old story... a host tries to fool unwitting people into believing they can get "unlimited" amounts of a limited resource. However, the fine print of course gives the host the option to throw out any customer that uses "too much" (at the discretion of the host!)
    What amazes me is that people actually go for this ridiculous type of bait.
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  17. #17
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    Webmazter you shouldn't be in business talking to people like that. From the looks of it, you're a 15 year old kid with a single dedicated server trying to get as much money as possible. If you want clients to respect you when you screw up, then treat them with respect.

  18. #18
    Kase talking like what?
    06:27 pm Webmazter i am about to close your account anyways
    06:27 pm SebasMiles ehr
    06:27 pm SebasMiles why?
    06:27 pm Webmazter in the last 4 days
    06:28 pm Webmazter you have used more bandwidth then anyone else
    06:28 pm Webmazter 75% of the servers usage
    06:28 pm Webmazter out of 27 shells
    06:29 pm Webmazter your ip has been using about 22 gigs per days
    06:29 pm Webmazter your ip has been using about 22 gigs per day*
    06:30 pm Webmazter my server limit is 34gig per day
    06:30 pm Webmazter to 1000gig per month
    06:30 pm Webmazter for a 15$ shell
    06:30 pm Webmazter i cant waste 75% of the servers bw for one client
    06:31 pm SebasMiles then you lied
    06:31 pm SebasMiles in effect it is not an unlimited bw account
    06:31 pm Webmazter sure whatever you want to say
    06:45 pm SebasMiles refund of 7.50?
    06:45 pm SebasMiles I am sorry but that is unnacceptable
    06:47 pm SebasMiles I expect a full refund
    06:47 pm SebasMiles especially since my shell did not run half a month
    06:48 pm Webmazter how about
    06:48 pm Webmazter no

    Everything was very profesional and respectfull

  19. #19
    Age is not important however i am over 30 and have been in this bussnuiss a number of years now.
    http://www.pyrexnetworks.com/network.html
    The above link will provide proof of more then one server.
    Chicago, illinois
    (Foonet/Gigeservers)
    P4 2.4 512Mb Ram 100MB Port
    P4 2.4 512Mb Ram 100MB Port

    Los Angeles, California
    Dual Xeon 2.8 HT 2048Mb Ram 100MB Port
    P4 2.8 1024Mb Ram. 100MB Port
    P4 2.4 1024Mb Ram. 100MB Port

    Dallas, Texas
    (Exvant)
    P4 3.0 1024Mb Ram 100MB Port
    P4 2.8 1024Mb Ram 100MB Port
    Last edited by webmazter; 11-20-2005 at 04:15 PM.

  20. #20
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    Here is a business 101 class for you:


    06:31 pm Webmazter sure whatever you want to say

    Why this is bad: Are you talking to your mom or a customer?

    06:48 pm Webmazter how about
    06:48 pm Webmazter no

    Why this is bad: Why would you talk to someone like that in any situation?

    06:30 pm Webmazter my server limit is 34gig per day
    06:30 pm Webmazter to 1000gig per month
    06:30 pm Webmazter for a 15$ shell
    06:30 pm Webmazter i cant waste 75% of the servers bw for one client

    Why this is bad: Never talk down to a client and justify his or her importance by how much he or she is paying.

    06:28 pm Webmazter you have used more bandwidth then anyone else

    Why this is bad: You're bringing other customers into it.


    Now if you still don't know what you did wrong, I'll just unsubscribe from this thread and wish you the best of luck.

  21. #21
    thank you kase your notes are received please go flame someone else.

  22. #22
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    Hey, you asked me what I was talking about and I told you. It's almost as if you asked me to flame you.

  23. #23
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    Why offer unlimited if you do not allow them use it? Why is it abuse if it is unlimited? Now I could see if it was not unlimited and 15,000 and they push pass the 15,000 limit. Though that is not the case. You are telling people they can use unlimited amount but then you close the account down for using less then unlimited.

    Great way to run a business.

  24. #24
    Since this is such a big issue, we have revised our policy on bandwidth usage.
    From now on unlimited bandwidth will no longer be offered.
    http://www.pyrexnetworks.com/ircd/ircdhosting.html

  25. #25
    How sweet...a reformed thief
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  26. #26
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    Quote Originally Posted by webmazter
    Okay you host his 22 gig per day account ayksolutions, we have never stopped or limited any client for abuse of bandwidth, however this was clearly abuse and a refund for unsued days was issued to the client. a "12 year old prick" would of deleted the account and ignored the client, our company is reputable and have been growing strong for the past 2 years we host 7 servers located at various reputable datacenters in the usa.
    This client was clearly abusing our policy of unlimited bandwidth, to make clear unlimited bandwidth still aplies to everyone of our existing 200+ shell clients and they will never be charged for overusage as we set no hard limits on thier usage.

    I know two things I would not have done in your position:

    1. Incorrectly advertise 'unlimited' transfer (even if its in your ToS, you should then specify a cap, and not just put "abuse the privilege...". What do you define as 'abusing'?
    2. Not handle a client by saying "yeah, whatever" or something to the sort. That makes you look like a little kid telling someone to piss off because you don't want to do deal with.

    I just think you need to control your annoyance a bit more, or, maybe in this case, raise your level of maturity. Especially when dealing with clients, and especially when they were not doing anything illegal like trying to run spam software off of your network. In which case, you need to professionaly tell them the reason behind your decision.

    I just think that's something to think about.

    You could also just post right now "Oh yeah, well, whatever, i don't care." Would be about the same thing as in that conversation.
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  27. #27
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    Also, I didn't mean to dis you or anything. I just think, if you are over 30, like you say, you should have more common sense. I have never heard anyone over 20 talk like that to a client before. Except on these forums, and those are usually kids who are 15.
    AYKsolutions.com - High Bandwidth Specialists - 100TB/1Gbps/10Gbps Unmetered/CDN/DDOS Protected
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  28. #28

    on a side note

    To shed some more light on this company, we had a kid come in to a #linuxhelp channel. What follows is a log of what's been said. Third hit on google for 'pyrexnetworks' got me to this thread, figured some of the potential customers may be aware:

    <JaIl-BaIt420> hmmm, I have a VPS and I need to load an ftp server onto it, the company that sold it too me said cPanel was included and would make it easier for me, but right after they started it they sent me money back and said cPanel was un availabe, I am stuck with commands and do not know how to use them at all. I just doenloaded an ftpserver onto the root, and am in putty, how does one go about installing it and running it? Any help is

    <...> what follows is some random stuff, and the person was given advice to call their customer support

    <ananke> JaIl-BaIt420 : if you paid for it, why don't you call support?
    <JaIl-BaIt420> lol, did that done that, even did IRC with them and got akilled from there network
    <JaIl-BaIt420> they are mad because I wanted a refund since I had no cPanel
    <JaIl-BaIt420> told them I would go get another VPS somewhere else
    <JaIl-BaIt420> than I got akilled
    <JaIl-BaIt420> called them and when I told them my name got hung up on
    <ananke> uhmm, are you kidding?
    <JaIl-BaIt420> no sir
    <ananke> hope you paid with a credit card
    <JaIl-BaIt420> I even got the logs
    <JaIl-BaIt420> I wish
    <ananke> JaIl-BaIt420 : and why don't you call their public relations, or somebody besides the tech support?
    <JaIl-BaIt420> whats the number for them in Canada? I will call lol
    <JaIl-BaIt420> I talked to the founder hes the one who turned my refund request down


    One thing for sure, I wouldn't trust this pyrexnetworks.

  29. #29
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    Pyrexnetworks

    Just for the record. I have been with this company since they started and although there have been problems the support always anwsers any of my questions even if it's a stupid question. I have 4 servers hosted by them and when something goes wrong like being drunk and deleting the config they help me get it restored right away. When a server goes down because of a powerloss at the datacenter i get a email right away telling me of this problem and they will infact go and restart my irc server when it comes back online.

    The other week due to the hurricanes one of the servers was out for 3 days and the owner emailed me and said since it was down he would either refund my money for that month or move me datacenters so i believe that this guy is fair and people are trying to take advantage of people.

    Although his unlimited thing was a bit wordy he did take notice on what people said and did revise it.

    So overall i've dealt with alot of sites over the years and by far this one has been very helpfull and supportive with my problems
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  30. #30
    Re: anankee

    I believe your freind is misreporting to you the details of what indeed happend.
    At no time was cpanel ever a topic of conversation with anyone, nor was any refund issued of anytype, no one was akilled at anytime for any reason, there has been no calls to our company line.

    The only true statement was that your refund was denied, your services were used for 3 days and a refund was not warrented, i do not see how i can respond to this issue as its based on outright lies.

    However the facts are you lost your root password 3 emails were dealt with regarding a password reset, finally you were able to login as you were not loging in with the username root. The request for a refund was denied as services were used already at least partialy.

    I will attempt to answer your support question here i would just like to clear the fact that there has been no support ticket submited regarding a ftp or any chat via our irc support channel.

    yum install vsftpd
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    You may phone for support at any time. 403-451-9526 however email support is much more practical.

  31. #31
    OK I feel i have to reply to this thread cause i have had Pyrexnetworks for i would say at least 1 yr. and never once have i had trouble with them. they have always worked with me no matter what the situation. but if i was abusing the ircd shell by 22 gig a day (Man thats alot of bw for ircd) i would expect haiving a talking to. but webmazter has never done me wrong never. and it bothers me to see his compnay ran down like that because pple dont read TOS. sorry just my oppinion.

  32. #32
    i am also a customer of pyrex networks and i just love there hosting

  33. #33
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    Hmmm... New users coming to pyrexnetworks support. Just shows how omgz irc killz yer writeingk skillzz!!1

    Sorry, could not hold myself.

  34. #34
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    That's pretty hilarious. Suddenly, tons of new signups and posts about how great pyrex is.

    What he said was unprofessional, although it seems that english is probably not his first language and it's quite excusable. He should have outlined his terms much more clearly - it would have prevented this thread.

  35. #35
    Didn't read most of the posts, just wanna say;

    If you can't honour your "unlimited bandwidth" don't offer it. Changing your TOS after kicking an innocent client isn't an excuse, you shouldn't have offered it in the first place.

    Secondly, you should talk to clients on a more proffessional manner, from what I read I found your chat with the client abrasive and rude. No reputable or serious host says "how about, no", that's plain unacceptable.

    I hope you've learned your lesson from this, because I find your ethics unfair and it'd be better for your reputation as a company if you didn't promise but not deliver.

    My 2 cents.

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