Let me take a moment to correct/update what happened with regard to fonguy.
The client moved his domain name off the server and went with another host, however his DNS still existeded in our zone files. So when he emailed us from the @domain address we got the email, but when we responded the email went to our server, instead of his new host. All the requests that he made to have his account cancelled were received by us, but when we responded back Fonguy never got the email. This way the account stayed open and his account continued to get billed. I spoke to fonguy on the phone and explained to him what happed. He said he understood and asked for a check for $65 to be sent to him. That check was sent and has been cashed by the other party.
I have not as of yet received correspondence from chico22, if you would like to resolve the outstanding issues please email me at firstname.lastname@example.org