I see it usually around 15% and have seen it up to 25.00.
All in all my sites seem to load decent enough yet Cpanel is starting to drag a little. Just noticing it now
Server load is not a percentage. 15.00-25.00 is quite high, even if it's a Dual Xeon (very low cache anyway)...
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For a dual xeon, you should be looking for a load of 2 or less generally speaking. Load spiking is common, but it should not stay that way for very long (ie. doing a backup of the server, computing daily stats, re-compiling apache, etc..)