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  1. #1
    Join Date
    Sep 2003
    Location
    Los Angeles
    Posts
    25

    Who can provide customer support?

    I have a large group of several hundred people to whom I'm confident that I can sell hosting services. I have a fair understanding of the business aspects of the hosting business and don't mind any necessary capital investment. However, I'm not qualified to provide customers with quality technical support. Do you have any suggestions on who can provide quality technical support?? Any hosting resellers that include technical support to the end user?? Advise would be appreciated.
    -

  2. #2
    Join Date
    Mar 2000
    Location
    San Antonio, Texas
    Posts
    3,689
    Well normally when you sign up for a reseller plan YOU receive the support from your upstream and in turn you would provide the support to your end customer.
    Im sure some companies would make exceptions though and you might also search for third party support companies or even check in the running a hosting business forum here:
    http://www.webhostingtalk.com/forumdisplay.php?f=6
    I would highly recommend though checking out your potential host thoroughly.
    Good Luck
    HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999

  3. #3
    Join Date
    Jun 2004
    Location
    Michigan, USA
    Posts
    245
    some hosting providers provide anonymous end user support. not sure exactly on who do and who doesnt doing a search will proably come up with more than a few results
    Cheap Reseller and Shared Hosting - Tekneeks.net
    www.tekneeks.net - affordable cpanel reseller and shared hosting
    www.graphicforge.net - community for graphic and web designers

  4. #4
    Join Date
    Feb 2002
    Location
    Asheville, NC
    Posts
    292
    Check out 24x7hostingsupport.com as they have done an excellent job of working with our clients. They are in India and are very affordable yet have a very competant and caring staff. Talk to Rahul as he is the General Manager there. I have had very good experiences with them.
    TeleSouth Network Inc.
    Dedicated and Managed Servers
    11 years of Service and Support with Excellence
    http://www.telesouth1.com/dedicated.php

  5. #5
    Only a few hosts will offer branded support to your clients, but they are out there for sure, a quick search may turn some of them up.
    FrogJumper.com, Superb Cpanel Web Hosting.
    Excellent, High Paying Affiliate Program.

  6. #6
    resellerzoom enables you to just patch your support e-mails to their help desk.

  7. #7
    Join Date
    Sep 2003
    Posts
    3,854
    You can outsource your support to a 3rd party company instead of it being with your hosting provider. For example, RootSupport.com provides a budget plan for under $70 per month.

    You need to consider the problem that by looking for a host that provides support for your customers too, you will be limiting the scope of companies you can choose. You might not get the best reliability or support.

    Good luck...
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
    LiteSpeed / CloudLinux / Idera Backups / True 24x7 Support / 10+ Years in Business

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